Ourisman Lexus of Rockville - Service Center

As my first time at that location, the advisors service was very poor. They did not go out of their way to help. My advisor Andres was condescending and never really listened to what I wanted. I ended up g was very poor. They did not go out of their way to help. My advisor Andres was condescending and never really listened to what I wanted. I ended up getting a 90k service on my vehicle and they stated among other things they conducted a road test. As per my dashcam, that was not done. What other things were claimed to be done but were not done. That will be the first and last time I get my service done in that location. I would rather travel 100 miles to another location where I will feel more appreciated and get my money's worth. More

Fantastic service. They pick up my car at my home, completed service, and returned it quickly. Thanks. They pick up my car at my home, completed service, and returned it quickly. Thanks. More

Got me in for a replacement battery quickly. Glad all the bells and whistles were not affected by the battery change . Glad all the bells and whistles were not affected by the battery change . More

Excellent Service. Brendan was an exceptional service advisor. Talk about white glove service, I got it here at Ourisman Lexus of Rockville. I am a long time custom Brendan was an exceptional service advisor. Talk about white glove service, I got it here at Ourisman Lexus of Rockville. I am a long time customer but Brendan is the best advisor that I have had. The service was completed when promised and the RX runs like a new car. More

Long time customer. Great service as always! Appreciate the strong customer service efforts and delivery. Great service as always! Appreciate the strong customer service efforts and delivery. More

Jimmy Baker is always professional, easy and great to work with! Worked with him many years work with! Worked with him many years More

Very good service and comfortable waiting area. 2 negatives. First upon entering service area one individual was used to check in vehicles while 2-3 others stood around drinking coffeee and not h 2 negatives. First upon entering service area one individual was used to check in vehicles while 2-3 others stood around drinking coffeee and not helping the check in process. Second issue, only after the work was done was I advised of a new policy of charging 3% on credit card charges. Had prior notice of this been sent I would have brought my checkbook. I did complain and Nelson waived that fee. More

My service department consultant Justin was great. I was able to wait for my car to be serviced, and worked on my laptop in the waiting area, which had lots of seating. There’s also a business room, b I was able to wait for my car to be serviced, and worked on my laptop in the waiting area, which had lots of seating. There’s also a business room, but it is small and only accommodates 2-3 people. When it was time to pay for the service, I was informed that there is now a 3% fee for paying by credit card. I think it is ridiculous that a car dealership, which charges premium prices for service/maintenance work, would add on a 3% fee for credit card payments on top of its hefty prices. I will be looking for other businesses to provide maintenance/repair services for my car because the credit card fee is a “no” for me. More

Service advisors (Brad & Ozzie) listened to my concerns, and we discussed in detail what could or should be done. They were very clear in their description of services to be performed. The work was compl and we discussed in detail what could or should be done. They were very clear in their description of services to be performed. The work was completed in a timely fashion and completely to my satisfaction. Ozzie has been a phenomenal help to me every time I have used the service department. More

Omar Perez is very polite and professional! Dealership facility is clean and nice, will come back for future service. Dealership facility is clean and nice, will come back for future service. More