Ourisman Lexus of Rockville - Service Center

Justin communicated effectively and patiently explained what services that was needed to be effected. He did a great job! what services that was needed to be effected. He did a great job! More

Omar was fabulous in all respects. His .communication skills were terrific - and everything went according to schedule. My car was picked up at our home and returned exactly on time. His .communication skills were terrific - and everything went according to schedule. My car was picked up at our home and returned exactly on time. . The service could not have gone better. More

I have found the dealership to be very friendly and courteous so far. They treat customers with respect. courteous so far. They treat customers with respect. More

Ourisman Lexus of Rockville is very convenient for me however, I tend to go to Chantilly. The service is slightly better when you compare the actual service to the vehicle. However, I really dislike wa however, I tend to go to Chantilly. The service is slightly better when you compare the actual service to the vehicle. However, I really dislike waiting while my care is being serviced at Ourisman. No television, computer service or refreshments. The average time to wait for your car is one to two hours. There are no convenient stores in walking distance, therefore I would at least expect a bag of chips or an apple while I wait. Nevertheless, the employees work hard to keep their customers as happy as possible. Owners, please step up like your employees. More

Excellent Service . Good Costumer Services .Brad Auslander Did a Excellent Job .He explain everything about the service . Good Costumer Services .Brad Auslander Did a Excellent Job .He explain everything about the service . More

Brad was Great! I felt taken care of and well informed about what was happening with my car. I have to add this experience into my top five with this service departm I felt taken care of and well informed about what was happening with my car. I have to add this experience into my top five with this service department. Thanks! More

Lack of communication from the service department; probably one of the worst experiences I had with a service department at a car dealership probably one of the worst experiences I had with a service department at a car dealership More

The service representative was very attentive and provided great service. He was very thorough in keeping me informed of the status of my vehicle. I received calls, text messages, and emails. provided great service. He was very thorough in keeping me informed of the status of my vehicle. I received calls, text messages, and emails. More

Service rep was very straightforward and respectful. I plan to continue bringing my car here for service. Plenty of clear advance notice about the 3% add-on for credit card payment, so I paid by check I plan to continue bringing my car here for service. Plenty of clear advance notice about the 3% add-on for credit card payment, so I paid by check. More

Omah was very good at what he does Treated his customers with great respect He knows his job very well customers with great respect He knows his job very well More