Ourisman Lexus of Rockville - Service Center

Jimmy was the best! He was patient, knowledgeable, and so personable! I go to him every time I bring in my car. He was patient, knowledgeable, and so personable! I go to him every time I bring in my car. More

Only complaint was charging 3% to pay with a credit card. Very off-putting. Brad was great. Very off-putting. Brad was great. More

Jimmy was great to work with. It was my first time working with him as my service coordinator. Professional, knowledgeable and experienced. Great person who made my experience It was my first time working with him as my service coordinator. Professional, knowledgeable and experienced. Great person who made my experience very easy and enjoyable. More

The service manager followed through on the previous commitment. A tire that had been replaced and repaired was repaired again in a timely manner. The manager was polite and helpful. The job was done pr commitment. A tire that had been replaced and repaired was repaired again in a timely manner. The manager was polite and helpful. The job was done professionally. I recommend this dealership for your service needs. More

These people have no idea what they are doing. They will gaslight you to make you the problem rather than the vehicle itself. They are nice at how they go about not fixing your car however. They will gaslight you to make you the problem rather than the vehicle itself. They are nice at how they go about not fixing your car however. More

The service manager went far above what I expected. It was really appreciated. He turned my previous service experience which was bad around. He changed my negative feeling about the dealership to a po It was really appreciated. He turned my previous service experience which was bad around. He changed my negative feeling about the dealership to a positive. He really cared about the customer More

This dealership demands 3% charge if you pay by credit card. Salesperson says it’s a new rule. They will take a check or debit card without surcharge. ??? Something is fishy. card. Salesperson says it’s a new rule. They will take a check or debit card without surcharge. ??? Something is fishy. More

I'm highly satisfied with the service I experienced at Orisman Lexus of Rockville. Justin was extremely helpful and did an outstanding job. Everything was timely and efficient. Orisman Lexus of Rockville. Justin was extremely helpful and did an outstanding job. Everything was timely and efficient. More

I am very pleased with the service I received at Ourisman Lexus of Rockville. I will continue having my Lexus serviced at the Rockville location in the future. I've listed the excellent service managers th Lexus of Rockville. I will continue having my Lexus serviced at the Rockville location in the future. I've listed the excellent service managers that serviced my car in the past and present. Thank you! More

Aaron,the technician was smart ,helpful and was able to address my condemns I was happy with the experience .t address my condemns I was happy with the experience .t More