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Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,329 Reviews
Call Service Center (301) 781-6878

1,329 Reviews of Ourisman Lexus of Rockville - Service Center

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September 27, 2023

I have been having my cars serviced at Ourisman Lexus of Rockville for the past 4 years and I can say they are one of the best always professional and they keep you informed the whole way. More

by rloy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I would like to note the service advisers name but do not have it.
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Sep 27, 2023 -

rloy responded

yes

Sep 27, 2023 -

rloy responded

Yes

Sep 27, 2023 -

Ourisman Lexus of Rockville responded

We're delighted to know that you've been satisfied with our service at Ourisman Lexus of Rockville for the past 4 years. We appreciate your trust in us and look forward to continuing to work with you!

September 27, 2023

Service advisor excellent. Good work all the time by shop And techs. Usually quick. Overall quality More

by excerpt.corpora_0c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan
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Sep 28, 2023 -

Ourisman Lexus of Rockville responded

We appreciate your feedback and are glad to know you've had excellent experiences with our service advisor and tech team here at Ourisman Lexus of Rockville. We strive for quality work in a timely manner, so it's great to see that reflected in your visits!

September 23, 2023

Always treated with respect for my time and care for my car. Brad is the best! More

by debbytracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Report | Print
Sep 25, 2023 -

Ourisman Lexus of Rockville responded

Debby - It was our pleasure to complete your vehicle's service! Brad and the Ourisman Lexus of Rockville team thank you for your business and wish you safe travels down the road!

September 21, 2023

I always receive exceptional and courteous service from service consultant Jimmy Baker and the service technicians at the dealership. Thank you. More

by mhpb1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker, Justin
Report | Print
Sep 21, 2023 -

Ourisman Lexus of Rockville responded

We're delighted to know that you consistently receive exceptional service from Jimmy and our team at Ourisman Lexus of Rockville. Thanks for the positive feedback!

Sep 21, 2023 -

mhpb1959 responded

A sincere thanks to all of the service consultants and technicians for the consistent courteous and excellent service they have provided servicing my 2015 RX350. 😇

September 19, 2023

Jimmy Baker at Lexus of Rockville Service is absolutely the best to work with for car service needs. He'll explain the issues clearly, he's trustworthy and will find you any applicable discounts. More

by Jkonar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Report | Print
Sep 19, 2023 -

Ourisman Lexus of Rockville responded

We're delighted to know that Jimmy provided you with such a great service experience at Ourisman Lexus of Rockville. We appreciate your feedback and look forward to assisting you again in the future!

September 19, 2023

Was able to schedule an appointment with ease. The wait time was less than expected. More

by jmcrowder.01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Report | Print
Sep 19, 2023 -

Ourisman Lexus of Rockville responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

September 19, 2023

Omar was very nice and kept me updated while I was waiting for my car to be serviced. More

by jody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
Sep 19, 2023 -

Ourisman Lexus of Rockville responded

Thanks, Jody, for leaving Ourisman Lexus of Rockville a five-star review! We are glad that Omar was kind and provided prompt updates on your vehicle. See you next time!

September 15, 2023

The most important quality that I appreciate at the Lexus of Rockville Service Department is honesty. A couple of days ago I took my 2011 Lexus RX 350 with 224,000 miles for an oil change and brakes inspect More

by ioneldinu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Report | Print
Sep 18, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know that you appreciated the honesty and thoroughness of our service department at Ourisman Lexus of Rockville. It's important for us to keep your vehicle in top shape! Thanks for trusting us with your 2011 Lexus RX 350, we'll pass on your kind words to Jimmy and Yang.

September 15, 2023

Lexus of Rockville, Jimmy Baker provides outstanding service. Reliable, honest and high quality.I have taken multiple suvs there for all their service. The valet pick up and return is very convenient. More

by DJ & Nugget
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy BAKER
Report | Print
Sep 18, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know that Jimmy and the team at Ourisman Lexus of Rockville provided you with outstanding service. We appreciate your trust in us for servicing multiple SUVs, and we're happy our valet pick-up return added convenience!

September 13, 2023

Service was quick and quality was impeccable. My car was detailed and cleaned nicely. Waiting Area is maintained well with water and coffee provided on the house. More

by Sanjeev Das
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Report | Print
Sep 13, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know you had a positive experience at Ourisman Lexus of Rockville, Sanjeev! It's great that our quick service and attention to detail met your expectations. We look forward to seeing you again soon. Enjoy the ride!

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