Ourisman Lexus of Rockville - Service Center

Excellent service with attentive attention by sales and service staff. Pleasant waiting room. Good communication re appointments. service staff. Pleasant waiting room. Good communication re appointments. More

Outstanding service! Brendan is the consummate professional --- he knows the cars, and how to provide excellent customer service. I could not have been more pleased wi Brendan is the consummate professional --- he knows the cars, and how to provide excellent customer service. I could not have been more pleased with both Brendan and Ourisman. I'm proud, and quite fortunate, to be a member of the Ourisman Lexus family. More

Justin had done a great job for my family. We have 2 Lexus’ and Justin always does a fabulous job having our cars on tip top shape!! We have 2 Lexus’ and Justin always does a fabulous job having our cars on tip top shape!! More

I have found them to be very service oriented , good quality - reliable - friendly staff and prompt quality - reliable - friendly staff and prompt More

NEVER TAKE YOUR CAR HERE. Andres, the service manager, tried to SCAM me for $10,000 he claimed was necessary to “repair” my car. He offered me $5,000 to “take the car off my h Andres, the service manager, tried to SCAM me for $10,000 he claimed was necessary to “repair” my car. He offered me $5,000 to “take the car off my hands”. My daughter-in-law went to the dealership and spoke to their mechanic who said “all it needs is an oil change”. She brought the car home. I am NEVER DOING BUSINESS WITH THEM AGAIN. And neither should you. More

A very professional and courteous service. All of my issues and concerns for the car were addressed and resolved to my satisfaction. Thank you. All of my issues and concerns for the car were addressed and resolved to my satisfaction. Thank you. More

Very courteous and efficient 👍👍 Waiting lounge is very comfortable 👍 Communication about repair needed is very transparent . comfortable 👍 Communication about repair needed is very transparent . More

Needed a replacement for back panel to driver's side mirror. Called parts & spoke to Christian who guided me thru the process (OTP & texts) & placed the order, which came in a couple of days later. Pa mirror. Called parts & spoke to Christian who guided me thru the process (OTP & texts) & placed the order, which came in a couple of days later. Parts people very responsive during pick-up; gave me military/senior discount. Had some trouble snapping-in panel securely & asked for a received help from a personable service person who accomplished the task in a couple of seconds (his first attempt at this). We had a nice chat afterwards. All and all extremely pleased with all interactions. More

Justin provided excellent customer. I would definitely go back to Rockville Lexus for all my future servicing needs. I would definitely go back to Rockville Lexus for all my future servicing needs. More

Justin again showed why Lexus of Rockville is a five star dealership with His extended personal service dealership with His extended personal service More