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Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,329 Reviews
Call Service Center (301) 781-6878

1,329 Reviews of Ourisman Lexus of Rockville - Service Center

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November 02, 2022

I always pleased when work with Orisman dealership- starting from phone call - cheerful response, like they happy to hear you, unlike Fitzgerald's, and up to getting car back. Great service! Only I wis More

by Pokrashk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Nov 02, 2022 -

Ourisman Lexus of Rockville responded

We are delighted to receive a 5-star review from a loyal customer. Thank you for your feedback–we will be sure to take it into consideration! Safe travels from all of us at Ourisman Lexus of Rockville!

November 01, 2022

The service department is thorough and assists you every step of the process. From dropping off the car to picking up, the customer service is seamless. Two thumbs up every visit! More

by Gayle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
Report | Print
Nov 01, 2022 -

Ourisman Lexus of Rockville responded

Gayle, thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

November 01, 2022

I have been to this dealership since 2012 - always great customer service - I sit w my laptop, and before I know it, car is done and washed and ready to drive away. More

by Martha.fishel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan
Report | Print
Nov 01, 2022 -

Ourisman Lexus of Rockville responded

Martha, thank you for the great review! We are thrilled to hear that you are so confident in the Ourisman Lexus of Rockville team to get the job done. We appreciate your business over the years and are looking forward to seeing you back!

October 29, 2022

Car cleaning needs improvement, rest everything is acceptable, courteous staff, comfortable customer waiting area with refreshments More

by HD45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Oct 31, 2022 -

Ourisman Lexus of Rockville responded

Thank you for sharing your feedback. We are happy to hear that your overall experience has been positive, and we will make a note of your comments regarding vehicle cleaning. If there is anything else we can do for you, please be in touch. Thank you, Jesse Drost - General Manager - 301-762-9009

October 28, 2022

Appreciate courtesy & work even if no pre appt. ! Time prediction of needed work reasonably accurate. More

by joycemartin67?
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot name
Report | Print
Oct 28, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the review, Joyce! We appreciate your support and hope to see you back again at Ourisman Lexus of Rockville. Safe travels!

October 28, 2022

Offered loner, but waited, given update about vehicle,, given verbal & written information of service completed. Treated with respect & dignity, car washed and tank filled with gas. No problems noted. More

by dorhow1701
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vincent
Report | Print
Oct 28, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

October 28, 2022

Lexus of Rockville Outstanding Quality of service as usual , I am a customer over 30 years! More

by Bear9188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael jankowitz
Report | Print
Oct 28, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your support over the years and are looking forward to seeing you again at Ourisman Lexus of Rockville. Safe travels!

October 28, 2022

I always receive prompt, courteous and excellent service from Jimmy Baker and the service technicians. More

by mhpb1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Report | Print
Oct 28, 2022 -

Ourisman Lexus of Rockville responded

It's great to hear that Jimmy continues to deliver five-star service. Thanks for choosing Ourisman Lexus of Rockville!

October 25, 2022

Very pleasant to deal with - no high pressure tactics at sales or service. Happy customer. More

by stuartdrick@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph
Report | Print
Oct 25, 2022 -

Ourisman Lexus of Rockville responded

We are thrilled that our team gave you such a positive, pressure-free experience! Thank you for choosing Ourisman Lexus of Rockville and for stopping by to share your support on our page. Drive safely!

October 24, 2022

It’s very easy and fast to make an appointment for maintenance. And the guy Brad who took care of my car when I get there is very nice, too. I didn’t wait too long to get my car back. I had a good tim More

by Amy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad
Report | Print
Oct 24, 2022 -

Ourisman Lexus of Rockville responded

Amy, thank you for the great review! We are so glad to hear that Brad delivered such a successful service experience. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

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