Ourisman Hyundai of Laurel

The Service Center at Ourisman Hyundai in Laurel is horrible!!! Everyone from the workers to the manager is completely unresponsive. They lie when they claim that they will call you back. These peo horrible!!! Everyone from the workers to the manager is completely unresponsive. They lie when they claim that they will call you back. These people don't answer the phone. They don't return phone calls. It is hard to even get a basic update on your vehicle. They kept my car for months, with no urgency to get back to me. I finally had to show up, without notice, to get my my car back. I would not recommend my worst enemy to get their car serviced at this location. Find somewhere else to fix your car!!!! More

I chose this location to lease or buy a new vehicle due to "mostly" positive reviews on various websites. That was a mistake, but I think that people's experiences will vary, and likely will due to your sa to "mostly" positive reviews on various websites. That was a mistake, but I think that people's experiences will vary, and likely will due to your sales person and so forth. My sales person was mediocre at best, and once I leased a vehicle, unless he needed something from me, he has ignored text messages and emails when I needed assistance regarding the vehicle, literally, I think everyone or all but one was ignored (and it was several). A relationship, and yes even at a car dealership, works both ways. You do not just sell a car and then when the customer has questions or complaints, just blatantly ignore them - thus, strike one for the dealership. Secondly, some other persons that work in the dealership will also hound you for things that they need from you, but once again, if you need something from them, forget it; they lack communication between each other or just want to harass their clients, not sure which one it is - strike two for the dealership. Next, I went to pick up my plates for my car at the service window. I stood at the window while someone was actually AT the window playing on her phone and eating chips. I stood there for a few minutes before I finally said excuse me, I am here to pick up plates; extremely poor work ethic, disregard for customer service (in which car sales is a part of) - strike 3 for the dealership. The only positive light at the dealership given my experience, is one of the finance persons (a lady whom I will not mention by name); she is very respectful, timely, thorough, and kind; maybe if she ran the dealership, there would be less unsatisfied clients and there would be improved staff. Long story short, leasing my vehicle from this particular location was one of the worst decisions I have made. I have a long way to go to finish off the lease, but cannot wait for that day to arrive! I will not ever purchase or lease a vehicle from this location again (unless it was owned and operated by the outstanding employee I previously mentioned). I recommend when you go, you analyze the sales people as some may be great at their job, enjoy it, and respect their customers; on the flip side you have some that do not. Also, be prepared to be hounded if things are not perfect for them, but do not expect them to return the favor if you need something :) They will not bend the slightest to help you AT ALL, but they do expect you to be a contortionist if they need something. If I had the money, I would return the car and get one somewhere else. I know people have good and bad experiences at car dealerships, but this was my truly negative experience at a car dealership. First impressions can last a life time and make a significant impact on ones life, and this one surely did. I hope that other people have great experiences at this dealership and not experience what I have or what some others have. I think for the most part, people have a "good" experience there from what it seems. I just suggest you shop around first and do not be bullied into buying or leasing something in which you are unsure of; and just look for little hints from your salesperson on how they may treat you after your purchase is completed! Good luck and good shopping <3 However, being the honest person that I am, I cannot recommend this dealership to anyone. The lack of professionalism, courtesy, and communication at this place is beyond unbelievable. If anyone knows a way to get out of a lease from these people without getting screwed (I think they already screwed me over in more ways than one), please contact me somehow. I wish to end my business with them and never deal with them again. Last but not least, my first visit to the dealership, I was disrespected as a disabled Veteran service member by some members of staff and management; that should have been my first queue to run away! Update: Manager also doesn't respond to complaints in attempt to address the situation. More

They met our price requirement and were super nice the whole time we were there. whole time we were there. More

BAD EXPERIENCE! ! I took my Hyundai about four months back for oil change dropped it of @12:40pm, and was informed that my car will be ready before I get off from wor ! I took my Hyundai about four months back for oil change dropped it of @12:40pm, and was informed that my car will be ready before I get off from work @4pm per Pumpkin, and was supposed to be picked up was raining really hard office was closed ,but me still standing in the rain waiting and was never picked up. After 4:45pm. one of my coworkers saw me still standing outside ask if she can drop me off. she dropped me off at 5:15. when i got there neither to say my SUV wasn't ready. I asked to speak with the Manager Michael Goldberg was very dismissive acted like he didn't to hear it.. after I keep explaining to him he then said he was sorry, but being sarcastic .Fast forward came back (regret it)on 12/14/2023 dropped car off again at 12:40 same situation happened again with Pumpkin . The dropped off young guy Neomaya said Pumpkin told him to come pick me up.. said will call me when is ready per Pumpkin told me in an hour and a half.. from 12:30 dropped off. Again coworker dropped me off.. Neomaya saw me dropped off asked me what was I dong here. i informed him I was supposed to be picked up over two hours ago. Again asked to speak to Manager he said why this keep happening to me.. said I was the only one. I was really upset for him to even said that. After I spoke with him again. my car was ready 30 minutes later. I saw Neomaya walking by asked if he can asked for my key..by then i was ready to go.. He brought me someone elses car key.. 10mins later Pumpkin brought my key of course no apology. didn't even tell me where was my car. I had to look for my own car, I walked back in to ask where was it park. the driver came to help look for it. neighter to say I'll not be returning. More

Thanks so much Nick, I am grateful for the opportunity to get to know you as a salesman but most importantly a great man that will go above and beyond too please his customers and just people in general. And get to know you as a salesman but most importantly a great man that will go above and beyond too please his customers and just people in general. And a big thank you as well to your Boss Ben he really makes people feel at ease coming into the dealership thanks too you both for all your hard work yesterday to make sure I was happy and satisfied with my purchase of my 2023 Hyundai Sonata SEL! I can’t thank you all enough please keep up the great work and compassion for the people that will encounter you! I will always refer any and everyone to your dealership!!! More

I had the most pleasant experience. . I called spoke with Nick Cutlip and he listened to what I wanted and he DEFINITELY DELIVERED!! I was extra grateful for not having to spend hours a . I called spoke with Nick Cutlip and he listened to what I wanted and he DEFINITELY DELIVERED!! I was extra grateful for not having to spend hours and hours in the dealership..I’m so happy with my purchase I’ll be recommending my friends to Ourisman Hyundai.. Go ahead go see Nick!! More

They are a bunch of scammers. Sold me a certified Preowned vehicle and then would not honor my warranty when electrical problems were immediately evident, quoting my $6000 of repa Sold me a certified Preowned vehicle and then would not honor my warranty when electrical problems were immediately evident, quoting my $6000 of repairs right after I purchased it. Buy your car literally anywhere else, and don’t go anywhere near their service center, they are not honest nor competent, and they are sure to rip you off if you let them. More

I had an awful experience at Ourisman Hyundai today. I originally purchased my 2021 Hyundai Santa Fe from Ourisman Hyundai and have tried to leverage the same dealer for service. I had tried to call I originally purchased my 2021 Hyundai Santa Fe from Ourisman Hyundai and have tried to leverage the same dealer for service. I had tried to call for service but could never get an individual on the phone so I ended up booking an appointment online. I received several reminders via text and email leading up to the appointment so the appointment was clearly scheduled. I dropped my vehicle off the night before my appointment which was 8:20am the next morning. My Santa Fe has several outstanding recalls that I wanted addressed and the 32,000 service. After not hearing from them I called several times the afternoon of my service and left two voice messages to be called. I also checked the real-time status link that they had texted me which only showed the check-in as complete. I called the following morning and left another message and then a 4th voice message in the afternoon. I spoke to the receptionist who was very polite and assured me that she would let them know to call me. I ended up going to the dealership at 5pm on the second day after my appointment because I had received no call or update. They had performed no work on the vehicle, apparently needed a part for one of the recalls despite my booking the appointment 7 days prior for this service. I expressed my frustration and was offered no apology. I needed to go to Virginia for work the following day. They could not provide a loaner and expected me to leave or take the car. I was informed by Vincent Hammond that he was out of the office for two days but was assigned as my service advisor. Vincent decided to cancel the service call and I would just need to reschedule at a later date. He would not give me a copy of the paperwork that he had because no service was performed. I feel like the appointment was just canceled to hide the lack of service and lack of response even though they had the vehicle for 9pm on Monday through 5pm on Wednesday, I am extremely disappointed and am looking for other service options. I can't believe that I uplifted my warranty at the time of purchase and am receiving this level or lack of service. So Frustrating! More

I recently had an extremely disappointing experience at Ourisman Hyundai and Nissan. I was interested in a 2018 VW Passat and reached out to inquire about the car's condition. The dealership promptly conta Ourisman Hyundai and Nissan. I was interested in a 2018 VW Passat and reached out to inquire about the car's condition. The dealership promptly contacted me via email and voicemail, assuring me that the car was in excellent condition and had never been involved in an accident, as per the Carfax history report they provided. Feeling confident, I decided to drive 45 minutes to the dealership to test drive the car. Upon arrival, I was shocked to discover that the car had recently been involved in an accident, contrary to the information I was given. The front bumper was visibly damaged and in need of repair. I cannot express enough how frustrated and disappointed I am with Ourisman Hyundai and Nissan. They wasted my time by not being upfront about the car's condition. Instead, they lured me in with misleading information and asked if I would be interested in looking at other vehicles. I took an hour out of my busy day to visit the dealership, only to find out that the car was not as advertised. It's disheartening to see such dishonest practices in the auto industry. I would strongly advise against visiting Ourisman Hyundai and Nissan due to their lack of transparency and integrity. Save yourself the time and frustration by taking your business to a more trustworthy dealership. More

Great experience so helpful with everything. We had a wonderful sales representative he explained everything We had a wonderful sales representative he explained everything More