I was in the market for a seven passenger fuel efficient vehicle to replace an aging minivan we own. I posted a text message from Ourisman Mitsubishi's website for the out the door price for a particular new 2016 Outlander SEL. Patricia Lee called me and later emailed me the out the door price. I emailed couple of days before that I would like to visit for potentially buying a Mitsubishi Outlander - Patricia did not reply back. I called and left a voicemail message couple of hours before going there - again no response. I find it to be unprofessional and disrespectful. The location was
convenient. When my wife and I arrived, a salesperson greeted us and led us to Patricia. She offered us seats. She also offered us tea which we declined. The car for which we had the out the door price was not available. Patricia tried to sell us a lower trim Outlander for that price. Then she tried to sell a 1,500 mileage Outlander that was returned back by a customer. At home, I printed out and jot down some notes for myself about car, dealership, and my specific insurance information and brought that along to the dealership. Patricia seized my notes and never returned it. Patricia showed us couple of new 2016 Outlander SEL that were listed on their website for relatively low prices. The real prices were a lot more higher. She agreed the internet prices are teaser prices that reflects incentives that not all customers will qualify for and there are additional hidden fees. She was not able to bring over a new car to show us because the battery was dead. Patricia appeared annoyed when my wife and I were walking around an Outlander to confirm there were nothing wrong
with the exterior. She seemed annoyed when we did not show any interest in the 1,5000 mileage car - she was asking annoyingly why 1,5000 miles matter. My wife and I spent more than two hours there ( mostly waiting for information and for the car to be brought for our viewing ). I have visited many dealers and bought a few cars for my extended family during last twenty five years and this is the first time the sales manager did not say hello or otherwise get involved in any discussions or negotiations even though it is a very small dealership and he did not appear to be busy. Patricia started rushing to make us leave around 6 pm for some reason even though we were very serious about buying. May be she was trying to leave for taking care of some personal things? What she could have done is to transfer us to another sales person since there were a few other sales persons available and there were at least 3 hours left before the dealership closes at 9 pm. Patricia appeared annoyed when I asked to give us a breakdown of the "final" price. She told us the sales manager will
come over and give us the break down of the price - but he never came. Little later, when I asked if I can offer a price she refused and shook hands and said good bye. As mentioned earlier, the sales manager never said hello or intervened. I strongly discourage anyone from buying or even visiting this dealership. I contacted general manager Kenny Powers about this but did not get any response from him. I contacted Mitsubishi USA but did not get a satisfactory response from them.