I have purchased over 20 vehicles in my lifetime, and I can say without hesitation that 'Palisades Audi of Nyack New York" has been the absolute worst experience I've ever had. I live in Virginia and found this vehicle on (Cargurus.com). Though I live out of state, I felt comfortable purchasing this vehicle from this dealership in New York, site unseen, on the strength that is was an "Audi certified" vehicle from an "Audi dealership". It was also advertised as having "no accidents" and the sales representative told me it was in superb condition! So I didn't haggle price and put the deposit on the car with my credit card, as I was financing a portion of it through my credit union. After several days and attempts to reach the salesmen to no avail, I got a hold of someone in internet sales that was honest with me. They said "that though I put a deposit on the vehicle, they had two people coming in over the weekend to view the vehicle for purchase but didn't qualify through local banks for purchase". So I asked the question, is this normal business practice? They said "though they advertise nationally, they want to sell locally". This is very deceiving and unethical business practice. So in essence, this dealer was stalling me so he could try to make the deal locally and then tell me the vehicle had be sold! By this time, my bank had already mailed the check to this dealership. And it was deposited by the dealership, but I still couldn't get anyone to dialog with me through repeated text, and phone messages. I finally contacted "Audi Corporate of America" and someone from Palisade's called me within minutes. I wanted a refund, but the Palisades manager talked me into a continued purchase with a 500.00 discount. So after more communication gaps on delivery, I received the car from shippers I coordinated and paid for myself online. They did a very detailed inspection of this vehicle to include photographs before loading it. This car has many dings and dents and major curb damage on every wheel. And after viewing the vehicle in the sunlight, I noticed the passenger side paint was not a consistent color match from the rear quarter/rear door to the front door and quarter panel. This is a very obvious color mismatch that should have been easily detected when going over for a certification check. I've later leaned that the car has been in an accident and thus the reason for the color mismatch on repainting. And Carfax on reports accidents on a vehicle that have been reported. I've called Audi Corporate again but have yet to hear back from them, as they only facilitate mediation between you and the dealership. Because of this horrifying experience, I will NEVER PURCHASE ANOTHER AUDI! Additionally, the Palisades Audi dealership in Nyack New York should be uncertified because of their poor customer service and unethical business practices. If you are purchasing a vehicle from this dealership, please be advised and do so at your own risk!!!