I submitted a request on Overstock.com Autos (Truecar/Zag.com handle this) website to price a 2012 Audi Q5. I received the "YOUR PRICE" and submitted the form to get the names of 2 dealerships in my area. I called the first dealer, who advised me they did not have the particular car in stock, so therefore they could not honor the price. I called the second dealership, Palisades Audi, who advised me they would get the car for me and sell me the car at the Overstock price. Furthermore, they advised me of 3 cars they could get, all of which matched the criteria listed in my Overstock request. They explained that 2 of them were "on a boat" arriving at port the end of the month, and one of them was available now. They proceeded to tell me I had to fill out a credit application, sign a buyers order, and give them a $1000 deposit to start the process. I complied with their request thinking we would be able to take delivery of a new car a few days later.
Three days went by, and we received very little information from the dealer. Numerous phone calls were sent directly to voicemail and/or not returned. I did receive a few emails from the dealer essentially saying "we are working on it", with no further explanation for the delay. Amazingly, the dealership was very quick to respond before we gave them $1000, but after that, they all but disappeared. Anyway, I repeatedly asked them what happened to the 3 cars they could get, and they would not answer to my question, in fact, they completely ignored it. Finally, I received an email from the dealership saying that they could not get me the car, they had all been sold over the last 3 days. They now claimed "they could get" another car, which was $2000 more, by the end of the month. I priced that car out with the additional features, and it did not conform with the pricing from Overstock (Zag.com)---the additional features were being sold to me at MSRP, which is against the websites policy. When I called and pressed the dealer for answers, he rudely told me "look the cars were sold" and proceeded to tell me they could get me into a more expensive car. I asked why they told me they would secure the car for me in one day then, to which I got no reasonable answer.
After 2 quick phone calls to other local dealerships on my own, I easily found the exact Audi we wanted in stock and ready for immediate delivery. Easy as pie.
I've used Overstock Cars in the past and had very good success with it. Usually the service provides a haggle free, stress free way of purchasing a new car. This time, I wasn't so fortunate and feel as I were scammed and subjected to fraudulent deceit. The dealer told me they would get the car, took my money, ran my credit, then told me they could only get a car that was $2000 more (MSRP) than the Overstock quote, after ignoring me for 3 days. In the end I had to shell out about $300 more because this dealership defrauded me, but am happy with my new car purchased elsewhere.