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Palm Springs Nissan - Service Center

4.0

32 Lifetime Service Reviews

68177 Kyle Rd, Cathedral City, California 92234

32 Reviews of Palm Springs Nissan - Service Center

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January 23, 2018

"Utter failure at customer service "

- princeivanps

What a disappointment. Booked an appointment on line for my first oil change, and also noted an issue with my center console not opening. I arrived for my appointment, and was barely greeted. I have no idea the gentlemen's name who assisted me. I again noted the issue with the console and he grunted some kind of reply. After about 2 hours, another gentleman called me up to pay. I asked about the console repair and he said it hadn't been noted anywhere. When I told him I not only mentioned it when i booked online, but also to the service advisor when I checked in, he shot me down and told me " he's not a service advisor". Ok, so how long would it be to have it looked at. His response, about 3 hours. With that, he just walked off. The cashier who helped me, was just as surprised how he totally dismissed me and shut me down at every turn. This type of customer service is just unacceptable. Don't waste your time with PSN.

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Recommend Dealer
No
Employees Worked With
Jeremy Rodriguez
November 30, 2017

"November 30"

- Jlillibridge

We came in for routine service on our car and came home with a new car. Seth is always so helpful with new car ownership. We have bought our last 3 cars from him. Knowledgeable staff that really care about getting the right car for you. Highly recommended.

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Recommend Dealer
Yes
Employees Worked With
Seth Richardson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Yanni Bermudez, Justin Perezchica
September 22, 2017

"Service"

- Puppy Mommy

Fare, friendly, honest and Great Work!!! Shaun, Mark, and Mike were a great team...Positive experience! Thank you so much and I will be back for more work on all 4 of the cars! Yes!!!

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Recommend Dealer
Yes
Employees Worked With
Shaun Hapner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mike Karls, Mark Saenz
April 21, 2017

"Best Experience in a service dept."

- MarinerD1

I was extremely impressed with the above expectations service that Paulie provided. I knew he was busy but he kept me informed about my vehicle as if we were in the hospital and my car was a loved one in the ER. I am so glad that Richelle had talked me into the wrap as my bill was very reasonable because almost everything was covered. I will most definitely be recommending Palm Springs Nissan. The thing that may have impressed me even more is that the GM, I believe his name is Majed walked through the waiting room and kept asking me if I needed anything. The room was busy and sales people were sellling but somehow the entire staff made everyone feel like they were the only one there. So impressed. 5 stars!!!!

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Recommend Dealer
Yes
Employees Worked With
Richelle Struve
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Majed Mansour
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Javier Casillas, Paul Connolly
Apr 29, 2017 -

Palm Springs Nissan responded

Hello MarinerD1, Thank you for taking the time to tell us about your experience at Palm Springs Nissan. We appreciate your feedback since it helps us improve our dealership experience. As an Owner Loyalty Manager of Palm Springs Nissan, I’m happy to hear that your visit was above expectations. We truly appreciate your business and look forward to serving you throughout your vehicle ownership. Sincerely, Rachell Flores Owner Loyalty Manager Palm Springs Nissan 760-328-2800 ext. 2245

December 24, 2016

"Agressive con artist "

- Michael

Very deceptive. Also, can be aggressive trying to prove a fight. You can file a complaint with Bureau of Automotive Repairs if they dont do their job. Hes made up story after story and has had my car for two months now. He pretends to be opening warranty claims when he isn't. Pretends he is not allowed to discuss repairs with the car owner (me)...anything to delay repairs, push a new car sale, force a trade in or up sell with outrageous repairs. He got a crazed look and walked into me ; its best to have a police stand by when I pick up my car.

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Recommend Dealer
No
Employees Worked With
Paul Connolly
December 06, 2016

"Sales and service"

- Tinaplimmer

Everyone at palm springs nissan are awesome, for max our sales person . Fiance richelle. Evan. The general manager majad.who will do anything for you. To Justin in service who is the best.he follows through with everything he says he is going to do. Which to me is the best customer service ever

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Recommend Dealer
Yes
Employees Worked With
Maxwell Asika
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Richelle Struve
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Justin Perezchica
October 14, 2016

"Very good Service"

- Nonno

I own a Altima 2008 and needed a smog certificate. My car failed twice because the catalytic converter reading from my onboard computer seemed to be inoperative according to the service tech at my local repair shop. He suggested I bring it to the Nissan dealer who was able to solve the problem in around ten minutes. Genius!, at least in my eyes. The Nissan service tech was so helpful and the entire staff that we talked to was extremely helpful. All in all a very successful experience.

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Recommend Dealer
Yes
Employees Worked With
Steve Cazares
October 07, 2016

"Nissan Altima "

- Liz

went for a service appt. but ended up buying a new car. never thought i would get it, because of having a salvage title vehicle, no money down at the time, with a fair credit score, and a previous auto loan of 12,000. PLUS, I told them what i wanted on the car and i really thought they were not going to have it, but Fernando and Seth found a couple of them, Wish came true!! They never suggested another different vehicle to look (i get frustrated when a salesmen suggest another car that you dont want), and I was very happy they kept in mind what i wanted. Just needed the spoiler and the car would of been completed. Everyone was very helpful. Fernando gave me the run down of the vehicle.

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Recommend Dealer
Yes
Employees Worked With
Fernando Esparza
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Seth Richardson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Miguel Beccerril, Evan Edwards, Juan Duran
September 14, 2016

"Service done in a professional & timely matter"

- KatieP

Paul "Pauly" has always taken great care of me & my car. I never have to worry when I need service or repairs done because I trust his advice and he goes out of his way to make sure I am happy with the final product. He makes sure that everyone in the service shop is friendly when you arrive and leave. I would recommend this dealership based on the great service I receive.

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Recommend Dealer
Yes
Employees Worked With
Paul Connolly, Justin Perezchica
August 31, 2016

"JUSTIN TAKES GOOD CARE OF MY CAR . "

- joyce madsen

I JUST TOOK MY CAR IN FOR SERVICE. THEY KNOW WHAT NEEDS TO BE DONE. THANKS TO JUSTIN. I REALLY ENJOY MY CAR IT IS PERFECT FOR ME.

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Recommend Dealer
Yes
Employees Worked With
Justin Perezchica
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