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Palmetto Ford Lincoln - Service Center

4.6

197 Lifetime Service Reviews

1625 Savannah Hwy, Charleston, South Carolina 29407

197 Reviews of Palmetto Ford Lincoln - Service Center

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October 04, 2018

"The worst experience we've ever had"

- EmilyAndyWatson

My husband and I just moved to the area and this is the first time we have been to Palmetto Ford. It will also be the last. Due to Ford Focus transmission issues, this is not the first time I have had to get this vehicle worked on at a Ford dealership. But the horrible treatment we endured at this service department turned the already bad experience of having a Ford Focus into a complete nightmare. From telling us our vehicle was ready when it actually wasn't to misleading explanations in regards to pricing, it was truly a horrible experience. The way we were spoken to when we tried to communicate our confusion and frustration was completely unacceptable and left me in tears. My husband and I are truly appalled at how the situation was handled. I have never left a bad review on a business before. I just hope that someone else reading this will not make the same mistake my husband and I did by coming here as there are two other Ford dealerships in the area.

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Quality of Work
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Overall Experience
Recommend Dealer
No
Employees Worked With
Tony Hinson
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John Mount
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 19, 2018

"Got it right! "

- Port city 1

After two attempts and $1,000.00 in repairs on leaking rear window, service department decided to call on the body shop manager Jim Moody to ask his opinion. Jim immediately assessed and diagnosed the problem and imolemented the solution at no charge. As a bonus he replaced a rear tail light for me at no charge. His attention to detail and outstanding customer service has made me a fan.

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Recommend Dealer
Yes
Employees Worked With
Jim Moody
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 20, 2018 -

Palmetto Ford Lincoln responded

Thank you so much for the great feedback!! We're always happy to hear that we've achieved our goal of 100% customer satisfaction, and we're thrilled that Jim was able to provide you with such a great service experience. Thanks again for the feedback, and we hope to see you again in the future!

August 13, 2018

"The best there is"

- D Head

After an accident between a larger vehicle and my sedan, I was on the hunt for a body shop to return my vehicle to it's former glory. I was introduced to Jim Moody at Palmetto Ford's body shop through a friend and had one of the best customer service experiences of my life. Jim took care of anything. He was friendly, attentive, and very efficient. He took my keys and my car was ready on-time, looking better than it did before the accident. It's nice to know that if something unfortunate happens in the future, the folks at Palmetto Ford will have me covered. Thanks, Jim!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Moody
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 15, 2018 -

Palmetto Ford Lincoln responded

What an awesome review, thank you for taking the time to let us know about your positive experience working with Jim Moody. We're sorry for the circumstance that brought you to us but it was a pleasure to be of any assistance possible. You've got it! Palmetto Ford has you covered! Let us know if there's anything we can ever help out with in the future!

August 12, 2018

"Saved my vacation "

- D. Miller

I had issues driving down to Charleston for a mini vacation. I took my Explorer to Palmetto, showed them the problem, and my situation of being on vacation. They explained to me what happened and why and gave me an estimate. They fixed my Explorer the next morning, sent me a text it was ready. Picked it up with no surprises. Everyone was super nice and welcoming. Thank you for a great experience! D. Miller

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Customer Service
Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Moody
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 15, 2018 -

Palmetto Ford Lincoln responded

Thank you for your review! We are sorry to hear that you had issues during your vacation, but are pleased to know that Palmetto could help you and your Explorer out! We hope you enjoyed your stay in Charleston. Feel free to say hello next time you're here!

August 10, 2018

"Body Shop is AMAZING!"

- millerstrong

I was in a fender bender a few weeks ago and brought my car in to Palmetto to get a new bumper. They took off the bumper and needed another part. instead of having to get a rental, they got the part immediately and put it on. I never knew i was without a car. They made it seamless and the customer service was fantastic!!!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Moody
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 14, 2018 -

Palmetto Ford Lincoln responded

Thank you for sharing your experience with us! We're pleased to know that you were taken care of by our service team. Customer service and satisfaction are very important to us and we do our best to treat our customers like family. We look forward to seeing you again soon!

August 04, 2018

"Great Customer Service"

- GTGirl

My wife's new 2018 Mustang GT Premium was damaged on I-526 one week after purchase. We took the vehicle to Jim Moody at Palmetto for a quote to repair the damage. Jim promised superior workmanship, his promise was proven to be right. The experience working with the staff at Palmetto from buying a vehicle to needing service has been a great experience. I would recommend Palmetto Ford Lincoln to anyone looking for a great automobile dealership.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Moody
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 07, 2018 -

Palmetto Ford Lincoln responded

Thank you for your recommendation! While we're sorry to hear about your accident, we're delighted that Jim and the rest of our service team were able to assist you in getting back on the road. Please let us know whenever we can help out again!

July 31, 2018

"Great Service and Great Cars"

- Houndduet

We recently had the Body Shop at Palmetto Ford repair damage to our new 2018 Ford Escape. The repairs were done perfectly. The job was finished when promised and the price was fair. We love our new Ford purchased at this dealer from Tim Sundstrom and could not be happier with the service we have received at this dealership from Jim Moody and his crew.

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Recommend Dealer
Yes
Employees Worked With
Tim Sundstrom
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Moody
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 03, 2018 -

Palmetto Ford Lincoln responded

Thank you for the perfect review! Tim and Jim will appreciate the awesome feedback. Our team is glad to provide excellent customer service and that you have been pleased! We look forward to seeing you again. Continue enjoying that Ford Escape!

July 02, 2018

"Palmetto Ford Body Shop - outstanding work!"

- jennifer29412

Our garage door smashed the back hatch of our brand new Ford Explorer. Jim Moody was extremely prompt, professional and made sure my car looked like the brand new car that it was. Outstanding, same day service and super fair price - thank you! (although I hope to not be back soon! :-)

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Moody
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 30, 2018

"Had a car for 3 months/still no key"

- RHETTALFOSTER

Alas, Palmetto chose a very inattentive contracting service for Key making… They don’t return my calls, and they have left me hanging for two months now after telling me it would take a week for second key to be ordered.... I got the JEEP in April, and I still don’t have a second key, which is been a very problematic situation in some cases

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Recommend Dealer
No
Employees Worked With
Trip Dunn
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ron Austin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Gary Williams
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 29, 2018

"Outstanding service in body shop!"

- encourage!

A large bird flew into my side mirror and shattered the driver side mirror glass on my 2011 Edge. I began at Parts and was promply directed to the body shop. Jim Moody provided outstanding serivce in body shop. In less than 24 hours from the bird strike, I had a new mirror. Another example of the extra mile of serivce, Jim also ran the Edge through the wash to remove the bird remnants. Jim was very helpful and friendly. You have a new customer!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Moody
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 02, 2018 -

Palmetto Ford Lincoln responded

Thank you for the compliments! We're glad our body shop was able to get your Edge looking sharp and road-ready again! If you need anything in the future, please let us know, we'll be happy to help!

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