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Palmetto Ford Lincoln - Service Center

4.6

190 Lifetime Service Reviews

1625 Savannah Hwy, Charleston, South Carolina 29407

190 Reviews of Palmetto Ford Lincoln - Service Center

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July 02, 2018

"Palmetto Ford Body Shop - outstanding work!"

- jennifer29412

Our garage door smashed the back hatch of our brand new Ford Explorer. Jim Moody was extremely prompt, professional and made sure my car looked like the brand new car that it was. Outstanding, same day service and super fair price - thank you! (although I hope to not be back soon! :-)

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Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Moody
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 30, 2018

"Had a car for 3 months/still no key"

- RHETTALFOSTER

Alas, Palmetto chose a very inattentive contracting service for Key making… They don’t return my calls, and they have left me hanging for two months now after telling me it would take a week for second key to be ordered.... I got the JEEP in April, and I still don’t have a second key, which is been a very problematic situation in some cases

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Recommend Dealer
No
Employees Worked With
Trip Dunn
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ron Austin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Gary Williams
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 29, 2018

"Outstanding service in body shop!"

- encourage!

A large bird flew into my side mirror and shattered the driver side mirror glass on my 2011 Edge. I began at Parts and was promply directed to the body shop. Jim Moody provided outstanding serivce in body shop. In less than 24 hours from the bird strike, I had a new mirror. Another example of the extra mile of serivce, Jim also ran the Edge through the wash to remove the bird remnants. Jim was very helpful and friendly. You have a new customer!

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Jim Moody
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 02, 2018 -

Palmetto Ford Lincoln responded

Thank you for the compliments! We're glad our body shop was able to get your Edge looking sharp and road-ready again! If you need anything in the future, please let us know, we'll be happy to help!

June 12, 2018

"Paint blemish"

- golfdolls

Jim Moody took care of the paint problems on all 4 doors of my 2015 Escape. I very thorough job done in less than 45 minutes. Very courteous and kind. We have purchased 3 vehicles from this dealership since 2005. They include a 2006 Mustang GT, a 2012 Mustang Premium and a 2015 Escape Titanium Edition. A great dealership. Jim is a class act.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Moody
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 14, 2018 -

Palmetto Ford Lincoln responded

Thank you so much for the kind words! We are happy to hear that Jim was able to help you get the paint on your Escape taken care of. Please let us know if there is anything else we can help with in the future!

June 10, 2018

"Jim Moody in the body shop was great!!"

- MyF-150

I called with an issue. He did not hesitate to get me in the same day and on my way in a very short period of time. Great service!!!!

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Jim Moody
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 12, 2018 -

Palmetto Ford Lincoln responded

Thank you for letting us know about your experience with Jim. We will always work to make time for any issue you may have. Don’t ever hesitate to give us a call. Thanks again and we look forward to seeing you in the future.

May 25, 2018

"Service Dept."

- Angry

Palmetto ford has the worst service dept. that I have ever delt with. Took them 4 weeks to diagnose battery drain issue on brand new E-450. Their diagnosis was entirely wrong. Had to take unit to Hinseville Ga. to have problem properly diagnosed and repaired. Service department is full of liars and people who don’t know what they are doing. On top of that when I call customer service to complain and reach a resolution I have to talk to someone in the Philippines named Juan. How is Juan in the Philippines going to help me in Charleston,SC Will never buy another Ford. Stay away from this dealership’s service dept.

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Recommend Dealer
No
Employees Worked With
Don Beckett
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Service Manager
May 19, 2018

"Windshield Wipers"

- AHILL10CL

Overall experience with service and my service advisor was great! In addition to oil change and tire rotation, I also asked for and received new wiper blades for my F-150. . Your replacement blades are TERRIBLE! The moment I got in my truck to leave, I could tell they were cheap aftermarket and not original OEM. They are about half the thickness of the original. In addition to looking cheap and skinny, they perform terribly also. Unless it is raining very hard, they skip and bounce across the windshield. They are TERRIBLE!!

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Recommend Dealer
Yes
Employees Worked With
May 17, 2018

"Palmetto Ford - Excellence"

- NATALIE_LYNN97

Palmetto Ford surprised me with their excellent service on this visit. Typically, I hate going to shops or dealerships, but this experience was a great one! Shoutout to Don B. & Bob in service for getting my airbag recall done quickly for me!

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Don Beckett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bob Pace
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 21, 2018 -

Palmetto Ford Lincoln responded

Natalie, we're so glad to hear you had a swift service experience with Don. Please reach out to us if there's anything else you need assistance with, we would be happy to help. Thanks for stopping by!

May 16, 2018

"Excellent service in the body shop"

- RobfromPhilly

I had a small issue with the bumper and a reflector. After calling I was given a next day appointment. The service was fast, personal, and the cost was reasonable. Overall, the experience was excellent.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Moody
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 18, 2018 -

Palmetto Ford Lincoln responded

Rob, thank you for taking the time to share your experience with us. We are so glad to hear that you had an excellent visit. We truly appreciate your business and look forward to working with you again in the future.

May 15, 2018

"Repair needed to get car back on road"

- PHELPSGLENA

I was stuck. Needed a car to attend a conference and they worked with me to remedy that situation. I always like that the car gets washed before return too.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don Beckett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 18, 2018 -

Palmetto Ford Lincoln responded

This is great to hear! Thanks so much for the feedback. If there is anything else we can do for you, don't hesitate to let us know!

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