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Palmetto Ford Lincoln - Service Center

4.7

30 Lifetime Service Reviews

1625 Savannah Hwy, Charleston, South Carolina 29407

30 Reviews of Palmetto Ford Lincoln - Service Center

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November 30, 2017

"Jim Moody and the body shop team ROCK"

- hipechic55

Jim and the body shop team are AMAZING. My husband crashed the boat into the back of my explorer (don't ask) and we were supposed to take that car the following week on a family vacation to disney. Jim SAVED our trip! They got the parts in quickly, dealt with insurance, kept us informed, did an amazing job AND washed the car when all was said and done. I couldn't have asked for friendlier, nicer, speedier service team. THANK YOU!!!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Moody
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jim Moody
Dec 04, 2017 -

Palmetto Ford Lincoln responded

That is amazing to hear. What an honor, and thank you so much for your very kind words and recommendations. It was absolutely amazing to see you, and we are thrilled our service team could give you a great experience. It was our honor to help you with your vehicle and get you back on the road quickly. If you need anything else, we would love to help you again. We look forward to seeing you again in the future, and hope you have a great day!

September 19, 2017

"Excellent experience with repairs from Jim Thorne"

- lindsey goodwin

My 2003 Ford Ranger was hit by a semi-truck while parked downtown. Through all the repairs (and believe me there were LOTS.. a semi truck!), the back and forth with the insurance agent & me, plus the over two-month period of resolution with the insurance company, Jim Thorne was extremely patient and communicative through the entire process. He REALLY helped me out every step of the way. Once the insurance company did their part and I was able to retrieve my vehicle, the staff was very helpful and kind (other than the young lady working at the service window, she was very unfriendly). I can't recall the name of the gentleman I spoke with there when I got my truck, but he was extremely patient with me in answering any questions I had (I believe he was the Service manager). Most importantly my truck looks great!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Thorne
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 31, 2017

"PALMETTO FORD BOATING SALES"

- Bob C

I went to Palmetto Ford Boating Sales and they set up my trailer assist for my boat today. George, maintenance manager assigned Ryan to do this job. Ryan went out of his way to insure that the measurements and computer entries were accurate. I was complete satisfied with their service.

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Recommend Dealer
Yes
Employees Worked With
Tony Barron
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : George and Ryan of Palmetto boat sales
Sep 07, 2017 -

Palmetto Ford Lincoln responded

Thank you for your wonderful feedback about Ryan, Bob! He is certainly an asset to our team. We appreciate your comments and hope to see you back again in the future!

August 15, 2017

"If you want good service ask for Jim Moody"

- Lyuhasz

I am on my 2nd Explorer from Palmetto. I have worked with many service personnel there, Greg E. is one that's always done a fine job, really service minded. Jim Moody and his counterpart Jim in the body shop really set the standard when it comes to service. I have Jim Moody on my speed dial. If I have ANY issue I can call Jim or call Greg and I am in the next day or within two, they have always kept me up to date with what's happening with my car, when I can expect it and what's going on or what's wrong. I will buy another Ford I'm sure, I'm also pretty sure it's going to be from Palmetto, largely it's the service that keeps me coming back -these guys are experts and I'm also now proud to say friends. That's uncommon in the service field these days.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Moody
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Thorne
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Greg Engel
Aug 31, 2017 -

Palmetto Ford Lincoln responded

Thank you so much for the review and kind words. We're thrilled that Jim, Greg, and Jim always take great care of you! We strive to provide our customers the best possible service every time, and we're glad you feel like you have received that. Thanks so much again, and we look forward to seeing you back again in the future!

July 26, 2017

"Awesome customer service!!"

- Jra0225

I took my Escape in first thing in the morning to have a minor repair done same day. Came back at the end of the day to pick it up. It wasn't ready, but John Mount was very apologetic. Offered for me to leave it overnight or bring it back the next day, Then, he left to bring it around to me (I chose to bring it back the next day). He asked for me to give him a minute, and very quickly, returned the car to me from the service bay with the minor repair completed by him! Totally unexpected! I was very surprised and pleased with his commitment to excellent customer service. Highly recommend Palmetto Ford and John to anyone seeking a favorable service experience.

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Recommend Dealer
Yes
Employees Worked With
John Mount
Jul 27, 2017 -

Palmetto Ford Lincoln responded

Thank you for taking the time to share your experience with us! We're thrilled that John provided you with an excellent experience. That is what we always strive for. We certainly hope to see you back again in the future!

June 01, 2017

"Great Experience"

- Barbara Ann

Andrew K Samela was very professional and met my needs as a customer. He had excellent knowledge of the various vehicles on site and answered all questions to my satisfaction. He made the buying experience very pleasurable. I drove off the lot in a brand new 2017 Mustang. Nycki Hagan has been extremely helpful for weeks after the sale.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Samela
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Nycki Hagan
Jun 15, 2017 -

Barbara Ann responded

On the previous survey I filled out, it did not include friendliness or pricing portions, but I see them listed here. I rank friendliness for Andrew and Nycki as 5 plus!!!!!!!!!!!! I rank the pricing as 5.

Jun 15, 2017 -

Palmetto Ford Lincoln responded

Thank you so much for the kind words about our staff, Barbara Ann! We aim to go above and beyond for our customers! We can't thank you enough for your business and we truly hope you enjoy your new Mustang!

April 09, 2017

"A bright helpful face at Palmetto Ford!"

- KK

Recently I purchased a new I-phone and the change resulted in all my favorite pre set contacts being deleted from my Blue Tooth system. At age 68 I am somewhat challenged by some of these easily accomplished tasks a 12 year old can do instantly so I brought my Lincoln MKX to your dealership for help. Your showroom directed me to Kelvin Ruffin. He was not only very helpful and instructed me how to reclaim my numbers but his interaction with me changed what had previously been a very negative experience for my family with Palmetto Ford. We are winter residents in Charleston and about six years ago my previous MKX was severely damaged in the middle of the night by a drunk driver while parked outside my son's home. The vehicle was towed to your dealership for a claims adjuster to evaluate and for repair. The insurance company promptly signed off on all work and my husband had to rent al all wheel drive vehicle to return to our other home in Blowing Rock, NC as we were preparing to leave on a cruise. Three weeks later Palmetto had made no effort to begin repairs on our vehicle. We contacted the owner of Boone Food, Alfred Glover, where we had purchased several Lincolns and asked if he knew anything about Palmetto. He did not but promised to look into it and see if he could help us. His research suggested that Palmetto had one of the worst service reputations for the Ford brand on the East Coast. We asked him if he would do the work and we had our car towed the 300 miles back to his dealership where we had always enjoyed excellent service. FYI- we have shared this story with dozens of friends over the years .. not good for Palmetto. Since then we have purchased three more Lincolns from Boone Ford. One ( a 2016 MKX was for our son, Morgan Herterich, who lives here full time in Charleston and I believe has had some experience with Palmetto.) Kelvin was the first person I have interacted with since our very negative experience with your service department six years ago and based upon the excellent one we shared I would be amenable to possibly purchasing a future Lincoln from him in the future. Perhaps, he should have been overseeing your Service Department. My companies are service oriented and I understand the value to the public of positive experiences. Selling vehicles is one thing, servicing them and enjoying a positive income stream is quite another! Bravo to Kelvin for being such a valuable representative of your company. Suggest you take good care of him - or one of your competitors will... PS: I was not permitted to submit this review without completing the first two questions on this survey. The first was number of stars for service and the second was whether I would recommend your service department to a friend. Honestly, If given the option I would have been unable to complete this section as Mr. Ruffin is in your sales you department not your service one. Karyn Kennedy Herterich

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Ruffin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 12, 2017 -

Palmetto Ford Lincoln responded

Thank you so much for taking the time to leave a review. It is unfortunate that you didn't enjoy your experience with us six years ago, but we are always looking for ways to improve our operation and are very happy that you enjoyed your most recent visit to Palmetto Ford, as customer service is our top priority. Please don't hesitate to reach out to Jim McMaster at (843)266-6805 with any other concerns you may have, we want to continue to give you this 5-star experience each time you stop into Palmetto Ford. Thank you again and take care!

March 22, 2017

"Service Department (Don Beckett)...Great Customer Service"

- gatorama7

On Saturday, 3/18/17 my wife and I were traveling to Charleston from South Florida to visit our son and his wife. We broke down about 75 miles short of Charleston (Ridgeland). Since we were heading for Charleston, we decided to get towed to Palmetto Ford. We knew nothing about Palmetto Ford other than it was close to where my son lived. I talked to a lovely lady lady on the phone named Betty. She told us what to do when we got the car there in the evening. When we got to Palmetto Ford it was late. Betty happened to be going home at that time and spotted us and came out to greet us. She identified herself as the person I had talked to earlier on the phone. She started the chain of excellent customer service. On Monday, 3/20 morning, I received a phone call as I was headed to my car from Service Manager, Don Beckett. He told me he was headed out to my vehicle to get some information. When I got there he took me right into his office and we discussed my needs for the vehicle (water pump, pulley, fan blade, and later a new radiator). I told him we were trying to leave on Tuesday, 3/21 to go back to Florida and pick up our grandkids and take them to the beach for a few days. I knew we were expecting a lot, with all the damage to our vehicle. Don called me several times to give me updates. Tuesday afternoon he called me and said to come in at 5pm. When we arrived my 2006 Ford Explorer was being taken in the back for a wash. By 5:30ish I was gone and by 6:15pm we were headed out on the road for Florida. I cannot express my thanks enough to Don Beckett, Betty, and the others that made my experience at Palmetto Ford a great one. Customer service the way it should be done....Gary & Carolyn Slade (WPB, Fl.)

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Recommend Dealer
Yes
Employees Worked With
Don Beckett and Betty
Mar 28, 2017 -

Palmetto Ford Lincoln responded

Gary and Caroline, thank you so much for taking the time to tell us all about your awesome experience with us! It was such a pleasure to be able to serve you, and we're so glad that we were able to get you back on the road and happy! We loved working with you, and we hope that you'll stop in and visit us again next time you're in town!

December 12, 2016

"Supeerior Personnel and Great Service"

- jmg1969

After a recent accident while driving from Alabama to Charleston, my car was towed to Palmetto Ford. When I arrived, the Body Shop/Service Department had already closed, so I walked up to the Sales Department to wait for a ride. The personnel there were extremely gracious and welcoming and offered us a warm dry place to wait as well as coffee and cold drinks. The next day, I contacted Jim Moody (Service Manager) who looked at our car and offered to make it drive-able so we could return home for repairs. Not only did he do that, but he personally test drove it and called to check on us to make sure we were safe and well on our trip and after our return home. I cannot say enough good things about all the folks at Palmetto and have mentioned my favorable impressions to several friends in Charleston.

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Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Moody
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 13, 2016 -

Palmetto Ford Lincoln responded

Thank you so much for your both your kind words and your recommendation! We are flattered by your kind compliments to Jim and the rest of our team. It is nice to see that our commitment to delivering excellent customer service is truly meaningful to our customers! We are pleased to hear you had such a wonderful experience, and it has been a pleasure working with you! Thank you for your business!

November 29, 2016

"Great service "

- Thl123

Had escape seat belt fixed. Was fast keep up to date through whole repair, very professional and friendly would recommend to anyone and i did nor even.buy my car here

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Recommend Dealer
Yes
Employees Worked With
Tom Hawn
Nov 30, 2016 -

Palmetto Ford Lincoln responded

Thank you for choosing Palmetto Ford Lincoln for your service needs! We really appreciate it and were more than happy to have been of assistance in fixing the seat belt in your vehicle. We cannot thank you enough for your feedback and recommendation, and we hope you will visit us again in the future!

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