Palmetto Ford Lincoln - Service Center

Backup camera I was in for service 2 weeks prior to this visit on a Friday and parts had to be ordered. The parts came in but no one called me. I had to pay over $8 I was in for service 2 weeks prior to this visit on a Friday and parts had to be ordered. The parts came in but no one called me. I had to pay over $800.00 upfront for the parts. Thankfully I followed up and found out the parts were in stock and made the follow up appointment. The service was great when I was there but I shouldn't have to be the one to follow up. More

Great Customer Service Greg was excellent getting my truck fixed and back to me in a timely manner. He kept me updated as the truck was being worked on. I will definitely go Greg was excellent getting my truck fixed and back to me in a timely manner. He kept me updated as the truck was being worked on. I will definitely go back to Palmetto Ford for service if ever there is a future need. More

John Mount is a top notch Service Advisor at Palmetto Ford. John Mount gave first rate service at this location. My Ford F-150 needed an oil change and a maintenance check up, and Mr. Mount was more than helpfu John Mount gave first rate service at this location. My Ford F-150 needed an oil change and a maintenance check up, and Mr. Mount was more than helpful. I was greeted promptly and courteously at the service bay. John called me with details about services that my truck needed, and the work was done in a reasonable amount of time. I am certainly happy with John's top notch level of service and the quality of work done on my truck. I wish all Ford dealerships had this level of service! More

Good people willing to help John was great and really took my needs into account. It was a no charge warranty repair but they inspected my vehicle for other issues and let me kno John was great and really took my needs into account. It was a no charge warranty repair but they inspected my vehicle for other issues and let me know. More

Great service The level of care given to my vehicle was excellent. Every employee I encountered was friendly and made sure I was taken care of. I would recommend th The level of care given to my vehicle was excellent. Every employee I encountered was friendly and made sure I was taken care of. I would recommend this service department to others. More

Great staff John Mount has continued to give us great service since purchasing our vehicle. We've had on going issues with the collision sensors. Even though we h John Mount has continued to give us great service since purchasing our vehicle. We've had on going issues with the collision sensors. Even though we have taken video of the issues while they are occurring, we've been told because they cannot be duplicated at the dealership; therefore, there is nothing that will be done. This is extremely frustrating for a $50k vehicle that is 1.5 years old. It makes it difficult to use the benefit of a manufacturer's warranty to justify the purchase of a new vehicle. More

Consistent and Fair Always a great experience. Will use them every time . They are friendly and straightforward. We've had several services and the the van is running lik Always a great experience. Will use them every time . They are friendly and straightforward. We've had several services and the the van is running like new. More

Great service Had my truck in for body work repair after collision and it’s as good as new Quick in for needed repair and truck was ready when promised Thanks Jim Had my truck in for body work repair after collision and it’s as good as new Quick in for needed repair and truck was ready when promised Thanks Jim Moody More