We just purchased a vehicle from this dealership and had an overall good experience. The staff treated us with respect and kindness. However, the process took longer than it has taken at other dealerships. During the negotiation process, when we'd propose an offer, they'd disappear for 15 minutes several times, before coming back with counter offers, so we felt that was overkill. They did not offer what Kelley blue book suggested for my trade-in, I had to negotiate for them to go higher, and still not reach the KBB value. They were open to discuss negotiations, not extremely accommodative but we were able to come to an agreement and they remained respectuful, friendly and personable during the whole discussion. As people, we give the staff 5/5, but the whole business experience we give a 3/5.