I am a Columbia University Epidemiologist with an extremely hectic schedule and a low tolerance for nonsense. Anthony Petito does a simply outstanding job running the Paragon Honda Service Center in terms of everything that a customer values - overall quality and timeliness of service. I've witnessed this outstanding service at Paragon Honda for over 6 years and I will absolutely not take my car anywhere else to be serviced even though this location is not at all convenient for me. But I don't care because the quality of the service is worth it.
Everyone at this service center is professional, courteous and eager to please. Just this past Wed night (4/20), I met with Ron and Jason Q who both handled my 9:15pm appointment after having my initial questions skillfully handled by Anthony Petito by phone. All three of these men were extremely professional, efficient and courteous. I was in and out of the service center in no time even though my appointment was at 9:15pm. In spite of the late hour, they were still going full speed ahead and pumped as if it was the start of a new day. Truly exceptional service and exemplary teamwork from Anthony Petito, Ron and Jason Q.
I am always able to schedule an appointment with great ease and I then immediately receive an email confirmation with the time and date of my appointment. This is a tremendous help bc, when I arrive for my appointment, I don't have to ever worry about being denied bc the appointment was mistakenly not documented.
Then, a day before my appointment, I receive an email reminder. It is such a huge help to me that they offer appointments up until 11pm and Anthony mentioned there are also available appointments overnight. Again, these late night options are absolutely invaluable to me bc my schedule is crazy but yet I want to make sure I am taking the best care of my Honda.
The moment I arrive, I am consistently and immediately taken care of and I then sit in a very comfortable and well-maintained waiting room. I never witness any disgruntled customers in that waiting room and I never wait for very long at all. The entire process is PAINLESS bc the entire operation is run so efficiently thanks to Anthony and the team he hires and manages. Everything runs like clock work from the moment I drop off the car and then head outside to pick it up. Geesh, even the bathroom, after a long day, is immaculate and there's a sign inside the restroom asking customers to speak with the manager if the restroom is not clean. This is an example of what I mean by the entire place is so well-managed. They have thought about everything in the interest of the customer and they work very hard to fulfill their promises . This is NOT all talk and no action, and this is not an easy accomplishment but they make it look easy.
I know exactly what it takes to hire and manage a team because I've been hiring and managing my own team of over 30 Research Assistants and Project Coordinators at Columbia for large-scale NIH grants for the past 21 years.
So I am genuinely in awe and will forever remain in the Honda family bc of the service I receive at Paragon Honda Service Center as well as for the solid quality of the Honda vehicles.
Thank you, Anthony Petito, Ron and Jason Q at the Paragon Honda Service Center!!!