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Paragon Honda - Service Center

3.5

121 Lifetime Service Reviews

57-02 Northern Blvd, Woodside, New York 11377

121 Reviews of Paragon Honda - Service Center

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April 30, 2017

"$800+ Estimate for a 2015 Civic with Less than 30K miles"

- HondaKev

I don't normally post reviews of any kind (negative or positive), but my experience today didn't feel right and if I can help someone avoid making a bad decision or making a better one, then that's my goal. Came in for an oil change and (possibly) a tire rotation on 4/30. Instead was given an estimate with a slew of additional items that made the bill over $800. I told the female that was helping me, Donna, that I didn't have this type of money right now and asked if these items were really necessary and was told they were. Turns out, I didn't need service on the additional items (Throttle Body, Evap Flush, Coolant Flush) until the 40K, 60K, and 75K mile thresholds after doing my research. They wanted to charge me for a tire rotation when other places don't charge with an oil change. My car only has 28K miles. It didn't feel right to do the ancillary items, so I disagreed on them, but the manager, Mike, forced me to do one (coolant flush) in addition to my oil change, saying that this work was already being done but only 25 min. had passed after my car had gone into the garage. Hard to believe my oil change and tire rotation took that long before performing the coolant flush. On top of this, when my car was "ready" it was parked somewhere else and not even in the garage. It was really strange. I ended up paying $150+ for the coolant flush and $40 for the tire rotation (so $190+), and now I regret it. I came to this service center as a place for trust and recommendations based on necessity and "just because" or to inflate the estimate unnecessarily since they are affiliated with Honda. Never again will I come back. I recommend anyone of thinking to go here to go to another service center with better deals and assurance.

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Recommend Dealer
No
Employees Worked With
Donna, Service Center Manager: Mike
May 08, 2017 -

Paragon Honda responded

Kev, I'm so sorry that you had such a difficult time with our service department. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for your recent experience. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com

January 27, 2017

"Ripped Off from the dealership"

- Eatly1011

DidI went to get my 2013 Honda Civic repair and whined up getting a 2016 one costing me twice as much. Mortgage, water, 3 months behind, mother in cold house .with broken boiler said she was cold

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Recommend Dealer
No
Employees Worked With
Savier Espinal
Feb 01, 2017 -

Paragon Honda responded

I apologize for the issues you have encountered. We value your business and want to keep the communication open. If you would like to discuss your experience further or if you have any questions, please do not hesitate to contact me directly. Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com. Thank you.

January 26, 2017

"Paragon honda service center"

- Jlg

This review is for paragon honda service center. Was there today to fix a flat and they went out of their way to accomodate me, and deal with an issue in both a professional and considerate manner. Service Manager..i think his name was Mike very warmly greeted me upon arrival and made sure service was expedited. Carlos Cuellar was exceptional, a perfect 10. So polite, helpful, and kind; he definitely met the goal of excellence, from keeping me informed of wait, and resolving an issue in a fair and generous manner. I was advised by service to followup with financial mgr in showroom and Gary Lin was thorough and patient in his explanation to me. He followed up as promised with email and phone call. The service cashier was very kind and helpful as well with wifi. Truly exceptional service and friendly smiles all around from all employees. Great consistency. Thank you Honda Service for making what most consider an inconvenient task or hassle, an experience that should serve as an example to all honda service centers.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Cuellar
Jan 27, 2017 -

Paragon Honda responded

Thank you for your outstanding rating of our service department. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. Please feel free to stop in or reach out to us if you have any questions for our staff. Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com

October 29, 2016

"Horrible Experience."

- Aj

I dropped of my car for oil change. They said they will call me when it is ready to pick up. They never call me and they close the center. I had work, i had my class and I could do anything. Such a bad service. I won't recommend anyone to get the service from there.

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Recommend Dealer
No
Employees Worked With
Alex
Oct 31, 2016 -

Paragon Honda responded

Aj, we are truly sorry to hear of your recent experience with our service center. We can assure you this is an isolated incident and not how we intend to conduct business. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation. I look forward to speaking with you and regaining your trust in our business. Please contact me at Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com.

August 31, 2016

"Incompetent staff in check in "

- Ilagan

I have been a loyal customer of Honda Paragon service but after dealing with the lady, Donna, in the check in area I am not sure if i will ever come back here. She is not helpful at all. She needs to be trained on how to deal with customers. She is just the one checking in the customers and she has the audacity to talk to me that she knows everything. All I need was for them to check the vehicle for safety for me and my family. The Manager, Michael and service tech Nick talked to me and explained to me in a better way about the situation. Paragon honda services should make sure that all of the staff will get a refresher course on how to handle customers appropriately.

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Recommend Dealer
No
Employees Worked With
Donna check in area
Sep 12, 2016 -

Paragon Honda responded

On behalf of Paragon Honda, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this review. I would like to apologize for the bad experience you had with one of our staff members. I want you to know that it is our priority to satisfy every customer that enters our dealership. If you would like to discuss your experience further or if you have any questions about your car, please do not hesitate to contact me directly. Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com

August 08, 2016

"Don't bother.."

- af1126

Update 8/10/16 Since this experience, Honda's service department has reached out to me and apologized for the unprofessional job they've done with my car. They offered to fix and repaint the damaged area. Although I’ve made my own plans to fix the damage elsewhere, the service manager Alex was accommodating and generous and compensated me for my damage with accessory that I wanted. Overall, Honda’s customer service was helpful in trying to make amends from a disappointing experience and hopefully they will improve with their quality control and workmanship in the near future. 8/8/16 I WOULD GIVE ZERO STARS IF I COULD! Don't let them touch your car! Worst place ever! Brought in my brand new CR-V of one week to replace a rubber piece and glass that already came looking like somebody chewed off a piece of it. Was brought in when they said the part was here and turned out the guy who had to do the job wasn't even there and I was told to come back. Went back and was impressed they called me after 3 hours to say the job was done. BUT when I went to pick up my brand new car....they left glue on the side of my window that was fixed. Service manager helped me clean it off and two scratches were under the glue! !!! They scratched and chipped right through my paint!!!! They probably used the glue to cover up their mistake. I could not believe it!! My brand new car damaged yet again. They offered to touch it up with touch up paint but of course they didn't even have the color! Not only that, there were a handful of fingerprints and handprints and grease all over the side of my car, scratches on my roof, and a stain on my seat. Absolutely ridiculous!!!! I didn't even want them to touch my car anymore. How can you leave someone's car a mess with dirt and scratches and even try to cover up a mistake. Don't even have the decency to clean up after the job...so unprofessional. Service manager gave me a trunk spoiler per my request as compensation but sorry I don't trust you with my car..I rather fix the paint myself. Horrible experience. Never had this happened to me before and this is our 4th car from Paragon. Don't bother coming here. Also, you walk in and sometimes no one pays you any mind.

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Recommend Dealer
No
Employees Worked With
Alex Bifna
Aug 12, 2016 -

Paragon Honda responded

Thank you for taking the time to provide us with this feedback. We love hearing from our customers because it helps us to make sure that we are doing everything possible to achieve complete satisfaction. We're very sorry for any inconvenience that occurred in our serivce department, but we are happy to hear Alex was able to turn the situation around. If you would like to discuss your experience further or if you have any questions, please do not hesitate to contact me directly. Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com

July 08, 2016

"Extremely Inefficient! "

- Honda Service User

Despite having an appointment the service center took over two and a half hours for oil change and wheel alignment. The service is extremely inefficient. I wanted one LED of the third brake light fixed. They told me that it took them time to find the right part; although, I eventually opted not to get it fixed as the price was too high with an estimated 1 hour of labor charge to fix one LED.

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Recommend Dealer
No
Employees Worked With
Not sure
Aug 06, 2016 -

Paragon Honda responded

I'm so sorry that you had such a difficult time with our service department. This information was passed along to the manager of our service department. Once again, I'm sorry your day did not turn out as planned. Thank you for the feedback. Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com

June 09, 2016

"Me and my Husband are pleased with Honda Accord."

- Aniaiden98

A Great BIG Thank you for Boss.Mike Adovic We had a BEST service and experience that we have been given in a long time. We are so thankful to bradly rice for ALL HIS EFFORT he put in for US. Also I want to thank our salesmen Carlos . He was very professional and friendly at explaining every detail. I highly recommend Paragon Honda Big-Lot. This dealership has been by far the BEST I have ever experienced purchasing a vehicle.

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Recommend Dealer
Yes
Employees Worked With
Mike Adovic
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Carlos
Jun 12, 2016 -

Paragon Honda responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Mike and Carlos provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook page to stay in the loop with special deals and contests. Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com

May 01, 2016

"TRUST"

- AnnaC

I WENT IN TO GET A CHECKUP AND THE SIGNAL CHECKED. THEY TOLD ME THERE WERE A FEW THINGS THAT NEEDED A FIX. I HAVE USED THIS CENTER THRU 3 HONDA CRVS, TWO BOUGHT THRU HONDA BOTH USED. IN MOST SHOPS I WOULD QUESTION IF I REALLY NEED THE SERVICE BUT NOT HERE. I TRUST THEM TO DO THE RIGHT THING. ANTHONY PETITO AND ALEX BIFNA WERE SO HELPFUL ABOUT EVERYTHING AND WHEN THEY TOLD ME I WOULD HAVE TO STOP DRIVING THE CAR BECAUSE OF THE AIRBAG PROBLEM. THEY SET UP A RENTAL WITH HERTZ AND I AM NOW AWAITING THE NEW AIRBAGS. THEY REALLY LOOK OUT FOR YOU AT THIS SHOP. I AM VERY HAPPY WITH THEIR SERVICE.

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Recommend Dealer
Yes
Employees Worked With
Anthony Petito
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : ALEX BIFNA
May 02, 2016 -

Paragon Honda responded

Anna, We're completely committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Paragon Honda, we value our customers and we look forward to seeing you on your next visit. Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com

April 22, 2016

"Outstanding management & team - Paragon Honda Service Center"

- RosannC

I am a Columbia University Epidemiologist with an extremely hectic schedule and a low tolerance for nonsense. Anthony Petito does a simply outstanding job running the Paragon Honda Service Center in terms of everything that a customer values - overall quality and timeliness of service. I've witnessed this outstanding service at Paragon Honda for over 6 years and I will absolutely not take my car anywhere else to be serviced even though this location is not at all convenient for me. But I don't care because the quality of the service is worth it. Everyone at this service center is professional, courteous and eager to please. Just this past Wed night (4/20), I met with Ron and Jason Q who both handled my 9:15pm appointment after having my initial questions skillfully handled by Anthony Petito by phone. All three of these men were extremely professional, efficient and courteous. I was in and out of the service center in no time even though my appointment was at 9:15pm. In spite of the late hour, they were still going full speed ahead and pumped as if it was the start of a new day. Truly exceptional service and exemplary teamwork from Anthony Petito, Ron and Jason Q. I am always able to schedule an appointment with great ease and I then immediately receive an email confirmation with the time and date of my appointment. This is a tremendous help bc, when I arrive for my appointment, I don't have to ever worry about being denied bc the appointment was mistakenly not documented. Then, a day before my appointment, I receive an email reminder. It is such a huge help to me that they offer appointments up until 11pm and Anthony mentioned there are also available appointments overnight. Again, these late night options are absolutely invaluable to me bc my schedule is crazy but yet I want to make sure I am taking the best care of my Honda. The moment I arrive, I am consistently and immediately taken care of and I then sit in a very comfortable and well-maintained waiting room. I never witness any disgruntled customers in that waiting room and I never wait for very long at all. The entire process is PAINLESS bc the entire operation is run so efficiently thanks to Anthony and the team he hires and manages. Everything runs like clock work from the moment I drop off the car and then head outside to pick it up. Geesh, even the bathroom, after a long day, is immaculate and there's a sign inside the restroom asking customers to speak with the manager if the restroom is not clean. This is an example of what I mean by the entire place is so well-managed. They have thought about everything in the interest of the customer and they work very hard to fulfill their promises . This is NOT all talk and no action, and this is not an easy accomplishment but they make it look easy. I know exactly what it takes to hire and manage a team because I've been hiring and managing my own team of over 30 Research Assistants and Project Coordinators at Columbia for large-scale NIH grants for the past 21 years. So I am genuinely in awe and will forever remain in the Honda family bc of the service I receive at Paragon Honda Service Center as well as for the solid quality of the Honda vehicles. Thank you, Anthony Petito, Ron and Jason Q at the Paragon Honda Service Center!!! Rosann C

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Petito
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Ron and Jason Q.
Apr 25, 2016 -

Paragon Honda responded

Rosann, thank you so much for this great review and star rating! I am pleased to hear that our staff was able to exceed your expectations and earn your repeat business. We work very hard to provide each of our customers with knowledgeable and pressure-free service and it's good to hear that our team was able to show you what Paragon Honda is all about. Check us out on Facebook for access to our exclusive monthly specials! Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com

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