Park City Ford

Got all the information I needed before even going in and after being helped by Shaun I knew this was the right car and place, even with effects of hurricane and constantly crashing network they were able to after being helped by Shaun I knew this was the right car and place, even with effects of hurricane and constantly crashing network they were able to get me the car in 2 ready and driving home. I highly recommend this dealer and working with Shaun if you want a ford or car they have. More

This place has a work culture problem! My car displayed a "Stop Safety Now" while in my driveway, on 6/15 at 8AM. First problem: I called the dealership (David) to ask for a tow and was t My car displayed a "Stop Safety Now" while in my driveway, on 6/15 at 8AM. First problem: I called the dealership (David) to ask for a tow and was told my vehicle was passed the Ford Roadside Assistance so to call a local tow truck. This was wrong information: Ford has a 5yr and 60kmi Roadside assistance and my car is 2 yr / 45kmi. Now I am stuck trying to get reimbursed by Ford. Second problem: Car is towed and it takes an hour and a half wait to get my car in the system and proper notes taken for the technician. Seriously, even busy, 90 min standing there is ridiculous. Third problem: Nothing, no call, no email until I actually called on Thursday. Yes, from Monday 10AM to Thursday 4.30PM, nobody worried that some owner was without his vehicle and might need to know something about it Fourth problem: so I called. Mind you, every call to service goes straight to Voice Mail. If you stand in the Service area, you will notice the phone never rings. You have to call sales to get a live person on the phone, then ask for service, then maybe you will be lucky that the call does not go to voicemail. Result of the call, a sensor is ordered and I should get a call the next day, Friday Fifth problem: you guessed it, the call did not come Friday, nor did it Monday and even less so Tuesday. So I had to call Sales, go through the exercise to get a service person on the phone, who proudly tells me my car is ready. Why had I not been called already? Anyway, it took 8 days to diagnose and change a MAP sensor. Lord almighty, what is it going to be when it is a complex diagnosis or part? Sixth problem: I went home, 10 mi, then the next morning, Wednesday, 3 mi from my house, the car breaks down again. Same "Stop Safely Now". Had to get a second tow. Seventh problem: The car was repaired within 48hr. And here is the thing: the intake manifold was leaking. Which means the first repair (MAP sensor) was wrong. The MAP sensor information that pressure was outside what it should be was correct, and this sensor did not need change. If the troubleshooting had been done right the first time, I would not have wasted so much time getting a second tow and all. 8th problem, I had asked what about my towing fee. After all, these are warranty repairs and I was covered by Roadside. I was told that I had to take that to Ford Customer Service and there nothing they can do. Great, steer the customer wrong and let him deal with Ford directly afterwards Last but not least, this is a culture issue. At no time have I heard any proper explanation for the multiple problems, besides "we're short handed". Newsflash, if you are short handed for 2 weeks, this is not a temporary problem, it is a chronic one and structural measures are needed. Brad Tobin is doing as much as possible but he gets no help and does so much that a lot ends up slipping through the cracks. When I could not get anyone on the phone without going through multiple automated menus and having to call Sales, I emailed the President directly, telling him there was a problem. You guessed it, I got no answer. In comparison, I emailed the president of a Ridgefield dealer I bought a car from before and had an answer within 24h. So yes, the guy at the top is just not instilling the right culture of prompt communication, customer first or detailed work. Total cost of all this: $300 for tows, $400 for mileage on another vehicle for the 9 days my vehicle was at dealer, not counting time lost. Conclusion: I cannot recommend going there for repairs, diagnosis was wrong, communication is non existent and repair times are atrocious. More

Great service Dept Im not a review kind a guy but I had to write this one. This was the 2nd time we took one of our company trucks to Park City Ford for service. And I h Im not a review kind a guy but I had to write this one. This was the 2nd time we took one of our company trucks to Park City Ford for service. And I have to say the people there are Super. From the phone call to schedule the appointment to cashing out the people were professional. I run a Plumbing and Heating Company and im always looking for that WOW factor in service and i found it there. Thanks Steve Voccola Your Plumber New England Plumbing And Heating More

Excellent trade numbers thx to Jason Flint After being bored of my daily driver went to several places then tried Park City on a late afternoon thought I was going to find an employee ready to After being bored of my daily driver went to several places then tried Park City on a late afternoon thought I was going to find an employee ready to go home after a long day buy instead found a very welcoming gentleman by the name of Jason Flint and took a look at my trade and without mentioning of selling me a vehicle from their lot gave me the best price I could get then despite he went in vacation he stood by his promise regardless the fact that GM wasn't happy :) I highly recommend Park City thx to people like Jason Flint More

Everyone is always welcoming and friendly very professional and definitely will tell our family and friends about our experience with this dealership and the staff professional and definitely will tell our family and friends about our experience with this dealership and the staff More

Shaun and Jen are easy to work with and go out of their way to do a great job for you! The price quote met my satisfaction! A great experience shopping for my Fusion! way to do a great job for you! The price quote met my satisfaction! A great experience shopping for my Fusion! More

Purchased my 2019 pre owned mustang GT from park city ford and had a great experience with Roberto & finance woman Jenn. They made the transaction smooth and easy. The offered me a deal that was to good ford and had a great experience with Roberto & finance woman Jenn. They made the transaction smooth and easy. The offered me a deal that was to good to pass up & answered everything question and stayed late me when I needed them too. I highly recommend them and this dealer. Thanks for all you do!! More

I love these people...they are always so professional and polite. Brad and John in the service department always honestly take care of me and my car. I drive from NYC to have them take care of me and they polite. Brad and John in the service department always honestly take care of me and my car. I drive from NYC to have them take care of me and they always do a great job. Thank you all More

Understanding, will work with u to make sure that u will leave with the car of your choice, top pick out of 10 different dealerships leave with the car of your choice, top pick out of 10 different dealerships More

Joe and jenn were both very helpful and definately did all they can to get me in a nice pre owned truck! 5 stars for sure all they can to get me in a nice pre owned truck! 5 stars for sure More