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Park City Ford - Service Center

Bridgeport, CT

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10 Reviews

10 Reviews of Park City Ford - Service Center

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October 29, 2021

FIVE STAR REVIEW! PARK CITY FORD - my explicit written permission to repost this everywhere: JASON FLINT and his team - your team - in every department is outstanding, period. Thru my exemplary experien More

by Eaglerob
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason Flint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Heft
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Flint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Fedak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George DeLuca
April 07, 2021

my car has been sitting in the lot for 3 weeks now still waiting on a part that is supposed to be American made...called yesterday to verify status (obviously sent to voice mail) to which instead of contact More

by joa.garcia
Overall Experience
Recommend Dealer
No
Employees Worked With
Greg Deluca
June 26, 2020

This place has a work culture problem! My car displayed a "Stop Safety Now" while in my driveway, on 6/15 at 8AM. First problem: I called the dealership (David) to ask for a tow and was t More

by PJ
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
David Flint
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Tobin
May 13, 2020

Great service Dept Im not a review kind a guy but I had to write this one. This was the 2nd time we took one of our company trucks to Park City Ford for service. And I h More

by steve
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Calzone
October 26, 2018

Great Service! I recently had my 100 Thousand mile service performed by Park City Ford. John Calzone was my service writer, and he was professional, knowageable, cu More

by JCL
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Calzone
September 07, 2018

Service department awful Horrible service dept. Stay clear of Mr. Calzone, just rude. Made an 8 am appt. Dropped off night before. Called in the afternoon to check status of d More

by MrMister
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
John Calzone, Nick Fanelli
Sep 07, 2018 -

Park City Ford responded

Dear Mr. Scott Parker, I am sorry you feel you were not treated as a valued customer. We are not overwhelmed as you believe. Each day we service between 50 and 70 vehicles. All those vehicles are not diagnosed at 8am. Vehicles are worked on and finished though out the day. Prior to starting the convertible top diagnosis, we as you know finished the very important Takata air bag safety recall. At that point we had a senior master Ford technician start to figure out what was wrong with the convertible top. When you diagnose a issue like this you don't skip any steps you always start with electrical power being present and all points and work to other possible causes. When we realized we couldn't finish it yesterday we offered to not charge you a penny for the work already done and reassemble the Mustang so you can bring it back at your convenience. I know you were upset on not having all the issues fixed the same day, but we always have your best interest in mind. Since we already started the diagnosis we would gladly work to resolve the problem at a time of your choosing.

Sep 10, 2018 -

MrMister responded

1. You still had over two hours before closing time to try and figure out what the problem was. I am not a mechanic, and I know it was the hydraulics, you could smell the fluid soon as you opened the door. 2. Reassemble the mustang ? You said yourself you only had time to check the relays. How long does it take to reassemble ??? 3. Show some honesty. You did not have the time to look at it, other cars were more of a priority, whatever...but apologize and ask for another day. Don't give me some BS story about 'putting it back together'. Find another service team, these guys are dishonest or inept, probably both.

August 14, 2018

Unwilling to solve problem. New problems arise from service Terrible service location! I will remove this negative review if they help me with a very simple issue! Every time I come here I leave with another More

by Anders
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
John, Paul
April 19, 2018

Fantastic customer service I have been a customer of park curtly ford for around 15 years now and have never had a bad experience. It's nice when you bring your vehicle in for s More

by Erik A
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason Flint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Tobin, Justin Mills
March 31, 2014

I went to this Ford Service Center due to a steering colum recall from the Ford Motor Company. The representative at the counter seemed to be annoyed by my appearance and with a delayed reaction asked m More

by PoliceRMP
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
unknown name
July 12, 2011

Take 3 times as long as necessary for repairs, slow moving in the office as well, and no niceties. If you haven't spelled out exactly what you want and left your car there over night, forget about it, More

by Anony3452
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Not Sure
1
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