I have been a customer of Wilsonville Honda having purchased 2 vehicles from them and getting our Honda Odyssey serviced on a regular basis. I have had some issues in the past when they tried to not cover damages on a exterior protection plan they sold to me when I purchased the van. To their credit, they honored their obligation when I complained directly to the dealership manager.
Yesterday, my wife took our Odyssey in to have the brakes inspected. They quoted us $500 to replace brake pads, which is ridiculous. But for sake of convenience, my wife authorized the work to be done. They called us later in the evening and told us that the calipers were damaged, and it would now cast $2000 to repair! They tried to pressure my wife to give the go ahead. When she resisted and questioned them, they told her they could not put the car back together without doing the work! We drove the vehicle in, they inspected the brakes and gave us a quote, and now they were telling us it would now cost 4 times as much to fix it, and by the way the car was not drivable in the current state they put it in. We asked around, and the consensus was that if there was caliper leakage from ALL 4 calipers as they claimed, it would have been identifiable at the time of initial inspection. And everyone agreed $2000 was outrageous, and their tactics basically extortion. We called Les Schwab, where we previously had our brakes repaired, and they told us the quote was outrageous. I spoke directly with the service manager, Jose Moreno, who told us there was nothing he could do. I asked him how he would feel in my situation, and he said he would be more understanding. I told him to put the vehicle back together and I would be there to pick it up. He then informed us that we would need to sign a waiver saying they do not recommend driving the vehicle after they took it apart. We refused, and I demanded that he get the vehicle back to the SAME condition we brought it in. He finally agreed to have the vehicle towed to Les Schwab. Oh, and they had already removed and lost the front brake pads!
Our bill from Les Schwab?? $609 out the door, a difference of $1400!! When I called Jose back to ask about the discrepancy, he told us that Les Schwab routinely replaced with "lower quality" calipers, and to return to Honda calipers, that's what it would cost. When I explained Les Schwab did the entire job, including calipers for $609, and their brake pads ONLY were $500, he said we would have saved the $109 if we had work serviced with them. I guess Honda calipers NEVER fail. So if I went with Honda, it would have taken me 20 brake repairs, or roughly 600000 miles, to make back the difference in cost.
So disappointing, this to a loyal customer. The only thing I can do as a customer is to no longer bring my business to them. I wouldn't even put a penny in their vending machine. I also bought a Civic from them, and I have 3 children who will eventually need cars as well. I would rather drive to Vancouver then give them any of my business. I suggest you DO NOT get your car serviced there, unless you don't like money and want to give it away.