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Parker Johnstone's Wilsonville Honda - Service Center

Wilsonville, OR

4.9
206 Lifetime Reviews Review Dealership

206 Reviews of Parker Johnstone's Wilsonville Honda - Service Center

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June 08, 2018

"The interior detail service A+++"

- NancyM1000

I hadn't cleaned the inside of my car for probably a year and took it in for the Interior Detail service. I was VERY impressed with thoroughness of the detail cleaning. Thank you Armando and Israel, VERY GOOD JOB!!

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Yes
Employees Worked With
Jun 08, 2018 -

Parker Johnstone's Wilsonville Honda responded

Hello Nancy, I greatly appreciate your 5-star review about your experience with our service department, and the kind of attention to detail that you received in the cleaning of your vehicle. I'll let the team know about your kind comments. We hope to see you and your vehicle in the future as needs arise. Thank you! Sincerely, Dan Horton | General Manager

May 20, 2018

"Tale from customer service limbo"

- Fair2Middlin

TLDR: typical dealership that will pull the same tricks as others. They're bigger and fancier, but those big bucks just come out of your pocket. I was ready to leave a positive review until my last experience with them. Within a week of purchasing my sedan, I found the back seat covered with mold. This was winter, and Oregon is cold and wet at the time. They dutifully washed the cover or something, and it seemed fine. However, it came back twice more-the last time in September (not cold or wet then). I was satisfied because they had taken the car and done work to clean it up each time; there was no dispute or resistance from the dealership. They never discovered why the back seat was moldy, nor suggested causes, just told me they had inspected it and it was fine. After the last time it was in for the back seat, I noticed a significant amount of water blowing in the windshield when I went through a car wash. That is unusual, after all, when was the last time you had to change your windshield? I didn't immediately go to the dealership (life happens), but when I did-despite documenting that leak-I was told they weren't responsible. I'll share what 'customer service' told me, because they're precious: "A used car is a used car at some point," and "I suggest you hand wash it, instead of going through a car wash." In the end, it's a good car; I did the work to make certain I wasn't buying a lemon. I can't say the same for the dealership; it seems unlikely the car only developed a mold problem exactly at the time I bought it (though it had been in inventory about a month, IIRC). They told me they stand behind their cars (don't they all?), and they did-until they didn't want to. Could have been the first time I brought it in, or it could have been the fifth, but they decided when they were done 'giving me their word' that there wasn't anything wrong with it; it just happened to be when I found something that is more significant than cleaning the upholstery.

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No
Employees Worked With
May 23, 2018 -

Parker Johnstone's Wilsonville Honda responded

Your concerns are taken very seriously by our entire team here at our dealership. Please reach out to me directly at your earliest convenience. Regards, Dan Horton | General Manager - Please contact myself or Bob Moore (General Sales Manager) when you call - 503-218-4844

Sep 11, 2019 -

Fair2Middlin responded

Thinking I had an opportunity to work things out with them, I called to find out. Once I got the manager on the line and he started to give me the typical runaround, I told him I wasn't interested in his tap-dance routine. Well, I would have except he just hung up on me. Story ends as it began: once they have your money, they don't care. SOP for dealerships.

May 20, 2018

"Five stars no doubt"

- ranchhand1

I've owned Honda cars since 1981. No other dealer or indie repair shop in Oregon or California that I have taken my Honda's to lives up to the high standards of Wilsonville Honda service. Service by Honda spec only. I give five stars only when my experience truly warrants it. I moved away to another area in Oregon and I am stuck with indie shops again who all claim they can work on Honda's or a dealer I liken to a "clip joint." I am planning to make the long trip to Wilsonville Honda for future major service and purchase my future CRV from them as well.

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Yes
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May 20, 2018 -

Parker Johnstone's Wilsonville Honda responded

Thank you for taking the time and traveling to see us. We appreciate the kind and sincere comments as well as the recommendations. We will be there for you for many years to come! Regards, Dan Horton | General Manager - Please contact myself or Jose Moreno (Service Manager) when you call - 503-218-4844

May 05, 2018

"fast and friendly"

- Mary Bailey

Dealership got us an appointment quickly and fixed the problem in an afternoon. Shuttle service was provided and everyone was super friendly. Excellent experience with Parker Johnstone.

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Yes
Employees Worked With
Ty Stephens , Avelino Villeda
May 06, 2018 -

Parker Johnstone's Wilsonville Honda responded

Mary, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance! Regards, Dan Horton | General Manager - Please contact myself or Jose Moreno (Service Manager) when you call - 503-218-4844

May 03, 2018

"Best service in portland metro area"

- fenner

170 miles into my Honda 2007 CR-V and going strong. I attribute this to Parker Johnston Wilsonville Honda's excellent, friendly and gracious service. Pay a little more but get a lot more!!

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Yes
Employees Worked With
Other Employees : Mark Doublin, Ty Stephens
May 03, 2018 -

Parker Johnstone's Wilsonville Honda responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Regards, Dan Horton | General Manager - Please contact myself or Bob Moore (General Sales Manager) when you call - 503-218-4844

April 29, 2018

"Rude employees"

- PAK

The employees in the service department were rude and didn’t tell me when my car was ready so I sat there for a half hour longer then I had to with a baby! I had to go up to the counter and tell them my car was ready since I saw my keys just sitting there. The guy checking me out was short with me and acted like I was burdening him to do his job! He took my money, handed me my keys and then walked off without telling where my car was located. I walked around the parking lot for 10 minutes, with a baby, and had to go back in and ask where my car was. I bought my car here and had a terrible experience and now the service department is just as bad. Might just go to Jiffy Lube next time!

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No
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I didn’t look at name tags, I was busy with a baby
Apr 30, 2018 -

Parker Johnstone's Wilsonville Honda responded

Thank you for taking the time to give us feedback. I understand that you had a less-than-positive experience, and I'd like to apologize to you for that. We value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. Clearly we did not deliver on that goal with your visit. I would like to speak to with you about this incident to maybe find a resolution for you. Please contact me at 503-218-4844 Thank you Jose Moreno - Service Manager

January 21, 2018

"Worth the drive!!"

- Missy W

I first discovered Wilsonville Honda when the window mechanism broke on the way to a movie with my boys. I took it in to them in a panic, as it was raining outside, I couldn't roll up my window, and the boys wanted to see their movie! Kristina handled everything so well, they either gave me a loaner or gave us a ride to the movie, and took such great care of us -- this was SEVERAL years ago, and I've taken my car back to them for service ever since. We live in Beaverton, much closer to another dealership, but I've even had my car towed all the way to Wilsonville to work with them. I think more than once... Kristina always goes out of her way to make sure I have a great loaner. Once she even gave me the hybrid to borrow over the weekend as I had to drive to Bend and back. I won't say I'm happy when I have to go see her, but at least she makes the visit less painful. Thanks so much for the great care!

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Yes
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Feb 21, 2018 -

Parker Johnstone's Wilsonville Honda responded

Missy, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any further questions. Sincerely, Dan Horton | General Manager - Please contact myself or Bob Moore (General Sales Manager) when you call - 503-218-4844.

December 02, 2017

"Bad service experience"

- as

AS I had a bad experience at this service center of this dealership. During the oil change they recommended me to do all fluid changes like brake fluid, transmission fluid, power steering fluid, clutch fluid and front brake pad replacement. After getting the above recommended work and spending 640 dollars I had my car in fumes and burning smell just after 2 days on road. My wife and kids were in car was scary. Initially they refused to tow it back to dealership to even diagnose if the issue is related to their service, but finally did when cited Beaverton Honda does that if such issue happens.After towing quickly dispositioned any mistake on their end during service and asked for a clutch replacement citing 2000 additional cost. Don't understand how come that was not even on any list of items when they recommended the various service items and only after 2 days they worked on car the car breaks down. Quite strange. Even the cost of clutch replacement at other shops is close to 800 to 1000 bucks so instead of fixing the issue they are trying to milk more out of their customer.

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No
Employees Worked With
November 24, 2017

"Grate service department."

- Dick Nimbler

I have worked with Tyler several times for parts & service and he has been outstanding. I ask for Ty when I call now. Very knowledgeable and friendly.

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Yes
Employees Worked With
Ty Stephens
Nov 30, 2017 -

Parker Johnstone's Wilsonville Honda responded

Thank you so much for your feedback as well as your loyalty, Dick. We appreciate building long-term customer relationships and we truly value your business. Regards, Dan Horton | General Manager - Please contact myself or Jose Moreno-Service Manager- when you call - 503-218-4844

November 21, 2017

"Don't service your car there!"

- KK

I have been a customer of Wilsonville Honda having purchased 2 vehicles from them and getting our Honda Odyssey serviced on a regular basis. I have had some issues in the past when they tried to not cover damages on a exterior protection plan they sold to me when I purchased the van. To their credit, they honored their obligation when I complained directly to the dealership manager. Yesterday, my wife took our Odyssey in to have the brakes inspected. They quoted us $500 to replace brake pads, which is ridiculous. But for sake of convenience, my wife authorized the work to be done. They called us later in the evening and told us that the calipers were damaged, and it would now cast $2000 to repair! They tried to pressure my wife to give the go ahead. When she resisted and questioned them, they told her they could not put the car back together without doing the work! We drove the vehicle in, they inspected the brakes and gave us a quote, and now they were telling us it would now cost 4 times as much to fix it, and by the way the car was not drivable in the current state they put it in. We asked around, and the consensus was that if there was caliper leakage from ALL 4 calipers as they claimed, it would have been identifiable at the time of initial inspection. And everyone agreed $2000 was outrageous, and their tactics basically extortion. We called Les Schwab, where we previously had our brakes repaired, and they told us the quote was outrageous. I spoke directly with the service manager, Jose Moreno, who told us there was nothing he could do. I asked him how he would feel in my situation, and he said he would be more understanding. I told him to put the vehicle back together and I would be there to pick it up. He then informed us that we would need to sign a waiver saying they do not recommend driving the vehicle after they took it apart. We refused, and I demanded that he get the vehicle back to the SAME condition we brought it in. He finally agreed to have the vehicle towed to Les Schwab. Oh, and they had already removed and lost the front brake pads! Our bill from Les Schwab?? $609 out the door, a difference of $1400!! When I called Jose back to ask about the discrepancy, he told us that Les Schwab routinely replaced with "lower quality" calipers, and to return to Honda calipers, that's what it would cost. When I explained Les Schwab did the entire job, including calipers for $609, and their brake pads ONLY were $500, he said we would have saved the $109 if we had work serviced with them. I guess Honda calipers NEVER fail. So if I went with Honda, it would have taken me 20 brake repairs, or roughly 600000 miles, to make back the difference in cost. So disappointing, this to a loyal customer. The only thing I can do as a customer is to no longer bring my business to them. I wouldn't even put a penny in their vending machine. I also bought a Civic from them, and I have 3 children who will eventually need cars as well. I would rather drive to Vancouver then give them any of my business. I suggest you DO NOT get your car serviced there, unless you don't like money and want to give it away.

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Nov 30, 2017 -

Parker Johnstone's Wilsonville Honda responded

We’ve received your comments and are reviewing them with our team. Please contact us directly if you’d like to discuss your concerns further. Sincerely, Dan Horton | General Manager - Please contact myself or Jose Moreno-Service Manager- when you call - 503-218-4844

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