Parks Buick GMC Greenville - Service Center

I've been coming to Parks for service for my 2015 Buick Encore for a couple of years. This time, I was very unhappy with this visit. During the service to replace brakes, struts, tune-up and several other Encore for a couple of years. This time, I was very unhappy with this visit. During the service to replace brakes, struts, tune-up and several other normal maintenance service, they broke my windshield, which they replaced at no charge. Then, after paying my bill of $3452.01 I drove home. The next day, when I started my car, my tire service light came on (I mentioned this issue at the time of dropping off my car for the original service) I drove to the dealer and explained what was happening. They took my car back to the service garage and I watched as they checked the codes, then added air to all my tires. Since my bill reflected charges for tire rotation, and a reset of oil and tire monitors, I am surprised they would need to do this again. Now, I'm looking at my entire invoice and wondering what else I was charged for that was not done correctly, if at all. I will not be going using Parks Buick again. More

David Jourden and Tim Wilson went above and beyond the call on my behalf. I came in with a broken skid plate hanging off the bottom of my 2017 Buick LaCrosse. David quickly identified the problem and aske call on my behalf. I came in with a broken skid plate hanging off the bottom of my 2017 Buick LaCrosse. David quickly identified the problem and asked Tim if he had a replacement part Turns out the skid plate I needed is no longer used by Buick. None were in stock at the dealership. Tim went online and found one with a two-day delivery. When the new skid plate arrived David called me and I came out. The Ssrvice Department hapoened to be short-staffed tha afternoon. David installed the new skid plate for me himself. David and Tim are two gentlemen who went out of their way to help me. I'm sure their customer-centered response to my need is indicative of the responsiveness of the entire Service staff to customer needs. I'm very grateful to David and Tim. Well done! Murray Howard More

Great service. The technician did an excellent job diagnosing an issue with my suspension. Car rides like new again! The technician did an excellent job diagnosing an issue with my suspension. Car rides like new again! More

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Staff in the service area were very friendly and helpful. My Buick Encore was take back and serviced in a efficient manner. I waited in the Service waiting area, which has been redone and is very nice. I hav My Buick Encore was take back and serviced in a efficient manner. I waited in the Service waiting area, which has been redone and is very nice. I have had all my scheduled maintenance done here since purchasing my Buick. Also,other than routine maintenance, I haven't had any problems with my vehicle. That may be due to the inspections preformed during the routine service. I'm very pleased with my vehicle and the service I have received. Keep up the good work! More

Awesome service , Best service team in Greenville. Thank you for all your help. Go team Thank you for all your help. Go team More

Service was quick and excellent! Dave Jourdan is always professional and courteous and does a great job of communicating what is going on with my service Dave Jourdan is always professional and courteous and does a great job of communicating what is going on with my service More

Absolutely First class Service and a wonderful people to work with.. Very quick to help and get you out.. work with.. Very quick to help and get you out.. More

Parks Buick GMC took great care of me and my vehicle! Their associates were very helpful. Their associates were very helpful. More

Great service! Ryan went above and beyond. They accidentally left off the engine cover and he brought it to my house and put it on for me. Never had anyone do anyth Ryan went above and beyond. They accidentally left off the engine cover and he brought it to my house and put it on for me. Never had anyone do anything like that before. More