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Parks Ford Lincoln of Gainesville - Service Center

4.0

39 Lifetime Service Reviews

3333 North Main Street, Gainesville, Florida 32609

39 Reviews of Parks Ford Lincoln of Gainesville - Service Center

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June 30, 2019

"Excellent Service "

- Duncan45

I had a great experience working with Harold Miles . He is very knowledgeable and will help you get the best deal ! His Manager Georgio is very polite and is willing to go the extra mile to help you as well. Love the atmosphere!!

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Recommend Dealer
Yes
Employees Worked With
June 26, 2019

"Quality customer service"

- Gator55

I have been taking my F150 to Parks since 2015 and have been satisfied with my service work done by this dealer. Bill has been my service advisor and he makes the difference always follows up on issues and keeps me informed. Due to my drive distance he gets me in and out with minimal waiting time. Good at what he does and always keeping customer satisfaction in mind.

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Yes
Employees Worked With
June 26, 2019

"Management does not value loyal customers"

- aburkey

If you are considering purchasing a vehicle or having your vehicle serviced at Parks please consider other alternatives. Here is how I was valued as a customer- Issue #1 9/27/18- My car is serviced for an oil change and alignment. I had scheduled an appointment and was told it would be around 1-2 hours, but it takes closer to 4 hours. Upon leaving Parks I notice that the wheel seems to be slightly off and I try my best to ignore the issue. 10/19/18- I no longer can stand the wheel being off and decide to take my vehicle back to Parks to have them correct the issue. Once again, I wait 3 hours and then I am asked to pay for the alignment. Having informed the service member previously that I had already had my vehicle serviced, I considered this unacceptable. I refuse to pay and leave. A few days later I receive an email asking me to rate my experience and I do so truthfully and how I felt like I was treated as a customer. 11/21/18- I receive an email from Brent R. (Director of Customer Relations) and I am asked to change my feedback. Issue #2 4/20/19- Appointment confirmed via email for 4/21/2019 4/21/19- I arrive at 11:30 and join a line of cars waiting for the service department to open. Around 12:15 no one has arrived and the line of cars has grown. After multiple phone calls, I speak to a representative from Ford and I’m informed that Parks is closed for the holiday. After leaving I post a review about this experience to Facebook. 4/22/19- I receive a phone call from Parks apologizing for being closed. After setting a time for a new appointment I am asked to remove my review from Facebook. 4/23/19- I am informed that my vehicle (16k) has a faulty steering rack and it needs to be replaced. The part is on back- order and it will arrive by the end of July. I receive a loaner car from the dealer. 4/23-6/17- I speak weekly with a Regional Rep for Ford. 6/19/19- My Vehicle is ready for pickup. 6/20/19- I notice my car’s steering wheel is out of alignment. I inspect my car completely to make sure there aren’t any other problems and I notice a nail in the tire. 6/25/19- I take my car back to be serviced and I am told there has been a recall issued on my car and the service member is confused as to why it wasn’t done when they had my car for two months. I receive a phone call later and informed that they will not cover the cost of the tire. As a young adult that will purchase a multitude of vehicles and who will influence others, you should have treated me with greater respect. Please, do not ask me to remove this post. I should have considering the alternatives.

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Recommend Dealer
No
Employees Worked With
June 13, 2019

"Service Department"

- WilliamMcCall85

We are a small business and have taken our fleet trucks to Parks service center for routine maintenance and repairs regularly for many years. Because we cannot afford to have a truck out of service for lengthy time periods, we take good care of our vehicles. Recently, the service has been sub-par, to say the least. Service Rep. Gus acted annoyed when we would call or drop off a vehicle, and once, let one of our trucks sit for almost a week because he hadn’t bothered to call us to authorize the repairs. When were handed over to Service Rep. Bill, he agreed to wash the outside of our vehicles every time we bring them in for service. That only happened once. Our most recent issue with Parks service center was the last straw. Parks repeatedly misdiagnosed an issue surrounding a code relating to one if our truck's turbo chargers. We brought the truck back to them every couple of weeks for about 6 months. Every time, they said they fixed it, but it would continue to generate a code, and even caused our fuel mileage to plummet. Parks finally decided the turbo needed to be replaced. On Tuesday, they informed us the turbo was on backorder, but it should be in by Friday. The part was shipped to the wrong address and did not arrive on Friday. We had to call multiple times, sit on hold for literally hours, leave voicemails with no return calls, and make physical visits to get updates or information on when we could expect to have our truck back. I called multiple times trying to contact Bill, and he was always with another customer or on a conference call. I asked to speak with the service manager, Tracy, multiple times and never got to speak with him because he was too busy. When I went into Parks and asked to see Tracy, they paged him and radioed him, but he never came out the entire 30 minutes I stood there. I went in on the following Friday to try to get an update, and was told by Eric, because Bill would not acknowledge my presence, that the part was scheduled to be delivered that afternoon. Eric was upset that Bill had not shipped the part overnight and assured me that it would be done over the weekend so we could pick up the truck on Monday. I asked him if he could please keep me updated on the status so that I could schedule the next weeks’ workload accordingly. I never heard back from him. I called Eric Saturday morning, but he did not answer. I called the service center and was told that there was no certified mechanic on duty so they didn’t know why I was told the work would be done. At this point we had lost all hope of having our truck back in rotation on Monday. I called Parks at 7AM on Monday and couldn’t get through to any of the service managers. Four hours later, I called again, and finally got to speak with Bill, who told us that it would be done Tuesday morning. Come Tuesday morning, they told us that a clamp was giving them problems during the install and the truck would be ready later that day. Bill called that afternoon, and we ended up picking the truck up on Wednesday morning. We voiced our concerns to Bill, but he only wanted to complete the transaction and get us out of there. The truck was filthy, had been sitting there over two weeks and they didn't even run it through the carwash. He knocked $400 off the repair which was only a reimbursement of the last unnecessary repair. Other than that, he did not offer any discount on the labor or ask us what they could do to keep our business. To sum things up, we still never heard a word from the service manager, although he walked in and out of the service desk area multiple times while we were there, and clearly understood we were dissatisfied. Parks lack of communication and poor service is what ultimately ended our long-time relationship with them. We expected calls from Parks and vows to remedy the situation, but we’ve heard nothing. We are gladly taking our vehicles elsewhere for service.

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Recommend Dealer
No
Employees Worked With
November 30, 2018

"Excellent experience"

- The Pearl

I have nothing but great things to say about my experience with the dealership. I highly recommend it. Jay went above and beyond any expectation I had to give me a great experience and make sure I got exactly what I wanted and needed. He even rolled out the red carpet, literally!

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Yes
Employees Worked With
Jonado Fils
October 09, 2018

"Ray is the best!"

- Fordgal142

Ray is personable, funny, efficient, and a pleasant person to work with. He is an asset to your dealership and his customers! I wouldnt dream of getting my vehicle serviced anywhere else.

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Yes
Employees Worked With
May 05, 2018

"Excellent Service"

- Baer

George Shallis and George in Finance were great. We had excellent service today, enjoyed talking to both,will return to the dealership in future . Thanks Parks Ford

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Yes
Employees Worked With
Other Employees : George Shallis
May 08, 2018 -

Parks Ford Lincoln of Gainesville responded

Hello and thank you for the wonderful 5-Star Review of George Shallis, George Plourde, and Chuck McMillan at Parks of Gainesville. We sincerely appreciate your comments and are grateful for the time you took to complete the review. We really do value serving you at Parks of Gainesville. Thank you. Brent Russell - Director, Customer Relations

February 19, 2018

"Nice and Helpfu"

- Jennifer Long

Nice people! Helpful when I needed a ride and the shuttle was not leaving for a while. I would have been late for a client. They went out of there way to help me and gave me a ride so I was on time!

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Recommend Dealer
Yes
Employees Worked With
May 20, 2017

"Jim Palacios SALESMAN EXTRAORDINAIRE"

- USAFJim

Jim Palacios was an outstanding salesman but was more like an old friend. We went there to service our Lincoln and left with a Ford Taurus. Everyone there was nice but Jim was more than nice HE WAS OUTSTANDING!!!

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Yes
Employees Worked With
Other Employees : Jim Palacios
January 21, 2017

"Excellent Service Department!"

- B. J. Harris

I had my 2003 Ford 150 worked on in the Service Department and I am so pleased with the knowledge and professionalism of the Technicians. They did exactly what I asked them to do in a timely and efficient manner. I am very happy with the great Customer Service provided to me! I will definitely return if I need any more service on my vehicle. I highly recommend this dealership for all of your service needs and for any buying or selling experiences. Sincerely, B. J. Harris

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Yes
Employees Worked With
Jan 23, 2017 -

Parks Ford Lincoln of Gainesville responded

Hey B.J., thank you so much for the great review and recommendation! We are so happy to hear that our service team was able to provide you with a professional and knowledgeable experience. We are always trying to improve our services, so it is very nice to hear that you had such a pleasurable experience. Please let us know if there is anything more we can help you with in the future.

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