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Pat Lobb Toyota of Mckinney - Service Center

3.8

31 Lifetime Service Reviews

3350 South Central Expressway, McKinney, Texas 75070

31 Reviews of Pat Lobb Toyota of Mckinney - Service Center

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September 12, 2018

"Dead Battery"

- Andy S.

Tundra not start. Jump started. Justin Ryan/Service Mgr & Jeff Colefield/ Senior Master Tech at Pat Lobb Toyota worked me in..got new battery . Thanks!

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Justin Ryan/Service Mgr & Jeff Colefield/Senior Master Tech
Sep 18, 2018 -

Pat Lobb Toyota of Mckinney responded

Great to hear you got taken care of! We look forward to seeing again!

June 28, 2018

"Amazing"

- Lynn424

My service person, James, made me feel confident that I would get excellent service, checked on progress and updated. The waiting area and bathrooms were immaculate and everyone was pleasant. I highly recommend James.

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Recommend Dealer
Yes
Employees Worked With
James in service.)
Jun 28, 2018 -

Pat Lobb Toyota of Mckinney responded

Lynn424, Thank you for your great review! We are glad to hear you had an awesome experience!

June 18, 2018

"Maintenance on Tundra"

- Andy S.

After interviewing the new Senior Service Advisor, Justin Ryan; I had him & Senior Certified Tech, Jeff Colefield service my Tundra. I have always used Jeff as my mechanic. Great Job! Andy S.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Justin Ryan/Jeff Colefield
Jun 18, 2018 -

Pat Lobb Toyota of Mckinney responded

Andy, Thanks for this great review of Justin and Jeff! They do great work!

May 21, 2018

"Service Dept"

- Andy S.

Thanks to Doug Ranzer, Asst Service Mgr & Jeff Colefield, Senior Master Tech for Servicing & taking great Care of my Tundra on 5-20-18. They have always been correct in their Diagnosis of my repair work needed.

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Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : JEFF Colefield/Senior Master Tech
May 21, 2018 -

Pat Lobb Toyota of Mckinney responded

Andy S, Thank you for the great review of Doug and Jeff! We do appreciate your business!

April 25, 2018

"Service of Tundra"

- Andy S.

On 4-23-18/ Monday I had my Tundra serviced at Pat Lobb Toyota in McKinney, Tx. Thanks to Senior Asst. Service Manager, Doug Ranzer and Senior Certified Master Tech, Jeff Colefield for keeping my Tundra in excellent running condition at a reasonable cost! They always do great work!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jeff Colefield/Senior Certified Master Tech
Apr 25, 2018 -

Pat Lobb Toyota of Mckinney responded

Andy S, Thank you for leaving this review! We really enjoy reading positive feedback!

April 05, 2018

"Thank you once again."

- Robin

Thank you Robin and Toby!! It’s because of people like you I will never go anywhere else. This dealership is amazing,even when the news you hear is not always so good. Because of your kindness and professionalism I still walked out with a smile on my face. This dealership is the best of the best!! Thanks again, Robin

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Recommend Dealer
Yes
Employees Worked With
Robin and Toby
Sep 18, 2018 -

Pat Lobb Toyota of Mckinney responded

Awesome! We appropriate your business and feedback!

March 12, 2018

"Another very satisified customer of Toyota of McKinney"

- Xiang_Cheng

Whenever I service my Sienna, I always go to Toyota of McKinney, and I always looking for My Doug Ranzer. He has become my personal service advisor. He is always care about customer, and very honest and trustworthy. Each time, his service is exceeding my expectation.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 12, 2018 -

Pat Lobb Toyota of Mckinney responded

Thank you for this awesome 5 Star review! We think Dough is great too!

March 05, 2018

"Serious lack of service knowledge"

- EAM

I typically have my 2016 Highlander serviced at Toyota of Plano and after my experience at Pat Lobb Toyota, I will only have service done there. My car battery died and I made an appointment to have it replaced at Pat Lobb Toyota. The battery died again in the service line and the employees made me feel like I was a huge inconvenience. I had an appointment for the battery replacement and for the front passenger side window which would not stay fully rolled up. My service advisor told me that they could replace the battery in my car that day but would have to leave the car for them to examine the window. As it turned out, due the weekend and holiday, they would have needed me to leave my car for 4-5 days. No one told me that as I scheduled my appointment. Further, they shared that no one could even look at the window that day and that it would cost $150 to have them "diagnose" the problem even though the car is under warranty. I told them that I thought the window was related to the battery as it occurred directly after the battery died and was boosted. They did not listen to me and said they spoke with a manager who agreed with them. I was furious and left. I made an appointment at Toyota of Plano. When I went, the service advisor there knew immediately that the window glitch was a result of the battery and it required a 10-second reboot (via the car radio) to fix. They rebooted the system and all was fixed IN TEN SECONDS. Pat Lobb Toyota has lost my business forever.

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Recommend Dealer
No
Employees Worked With
unknown
Apr 21, 2018 -

Pat Lobb Toyota of Mckinney responded

EAM, Thank you for your feedback and we do apologize for any miscommunication. We hope you will give us another chance to earn your business back.

January 24, 2018

"Excellent Service Manager - Molly "Maria" Stiles"

- Vbarrettcasa

Maria was so attentive to our maintenance issues. She kept us updated on progress of the work got us a loaner and made sure the car was returned clean. She has the perfect personality for dealing with people.

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Recommend Dealer
Yes
Employees Worked With
Maria Stiles
Sep 18, 2018 -

Pat Lobb Toyota of Mckinney responded

Great to hear! Molly does an awesome job with all of our guest!

March 10, 2017

"Beware of Making on line Appointments"

- elvis77

"Lost" my appointment in the system. Told me I could walk in and maybe get fit in between other appointments. If I had all day to wait I wouldn't have made an appointment in the first place. Disappointing.

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Recommend Dealer
No
Employees Worked With
none
Mar 13, 2017 -

Pat Lobb Toyota of Mckinney responded

Elvis, I am very sorry to hear you had difficulty getting service performed on your vehicle. Please give me a call if you would like to discuss further. Regards, Toby Clark, 214-544-8696

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