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Patrick Subaru - Service Center

Shrewsbury, MA

4.3
107 Reviews

107 Reviews of Patrick Subaru - Service Center

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August 28, 2023

I have called and taken my vehicle in multiple times for concerns and repairs and after having my vehicle for days nothing was done. I was told they would order parts but I never heard back. More

by Mlepage1082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
August 01, 2023

Great local dealership! !! John took great care of me.I really appreciated the loaner car More

by MW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bergin
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2023

They really help keep your car safe and maintenanced. I highly recommend going with Patrick Subaru. More

by jawats0n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Lawrence , Randy Robinson
July 16, 2023

The staff is always professional and courteous. They provide excellent service and I trust them to keep my car in great shape. More

by danbola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Robinson
June 16, 2023

I just have to say that Marc took extra special care that my needs were met! More

by Mvaskas0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2023

Very customer oriented and friendly with a clean waiting aria. Comited to good service and expierence More

by jaarsmavicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Mcosker
May 10, 2023

Service was excellent. Very prompt and courteous. Kept to the estimated time schedule given at check in More

by Ornelllawoffice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Machado
April 10, 2023

Always goes above and beyond. Professional as well as friendly! Definitely will choose Patrick Subaru! More

by newfried
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel & Tylor, Randy Robinson
March 25, 2023

I wanted to give feedback from my last service appointment. The entire process was smooth and easy. Josh was my advisor and he maintained communication with me regarding the issue with my car. More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Mcosker
Mar 28, 2023 -

Patrick Subaru responded

Hi Michelle, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

March 21, 2023

Not service at all. After a week of making an appointment I lost a day at work. Driving one hour to the dealer Patrick Subaru and when I pull up to the service the "tech More

by pgiorello.pg
Recommend Dealer
No
Employees Worked With
Service department and management
Mar 23, 2023 -

Patrick Subaru responded

Hi, we are so disappointed to learn of this situation you have described. Please reach out to Michelle Bourget at (mbourget@patrickmotors.com) and we will work with you personally in rectifying the issues you experienced.

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