I live approximately 30 miles from Brad Fenton GM
Superstore of Ardmore. I was in Ardmore shopping and stopped by to get an appointment to have vent visors put on my 2012 Equinox. I asked 'Katina' h
Superstore of Ardmore. I was in Ardmore shopping and stopped by to get an appointment to have vent visors put on my 2012 Equinox. I asked 'Katina' how long it would take to order the vent visors. I wanted to go back the following week to have them put on. I also wanted an oil change and tires rotated all at the same time. She told me that she could get the vent visors the very next day and she would give me a "Ladies Day" special oil change if I could come in the next day. I really didn't want to do the 30 miles in and 30 miles back home again the next day, By the way I'm 74 years old. But she assured me that the vent visors would be there so I agreed. Appointment set for 2 pm. I make that extra trip in there and she had not even ordered the vent visors! So I made a 60 mile trip in there for the vent visors which I didn't get. I was very disappointed about that and let them know about it. I went ahead and had the "Ladies day" oil change and tires rotated. Then found out that I didn't get any special at all, because I paid the regular price of $37.81 for the oil change. And I told 'Katina' to forget about the vent visors. Katina told me that my vehicle was where "I" parked it. Well I parked it in the parking lot so I went into the parking lot looking for my vehicle. Walked all over the parking lot, could not find it, so I went back into the garage area and there it was parked where the "attendant" had left it. I felt like a total idiot. I had enough of Brad Fenton GM Superstore! My daughter happen to call me that evening and I told her about my horrible experience with BFS in Ardmore, Ok. and how no body there seemed to care about what was happening to me. She called the dealership to let them know what had happened to me. Next day I got a call from "service manager Aaron Brown" who half heartedly apologized but really didn't want to do anything except give me some gas for my next trip in there. They put that sticker on my windshield letting me know that I need another oil change in 3 months. So I asked him why I drove the vehicle for over nine months, little over 10,000 miles and still had 16 percent life to go according to "Onstar" now all of a sudden I need oil change in 3 months. He could not give me a reasonable answer and accused me of just wanting to argue with him. I do not have the time to tell you of all the unreasonable things he said about not relying on "Onstar" for maintenance of my vehicle. I'm thinking then why pay for 'Onstar' if you can't rely on it. After hanging up the phone I called my brother-in-law and asked him for his opinion. He recommended me to go with 'Onstar' rather than Brad Fenton Superstore in Ardmore, Ok. My first and last visit to BFS.