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Patterson Dodge Chrysler Jeep Ram Kia - Service Center

Wichita Falls, TX

4.1
477 Reviews

477 Reviews of Patterson Dodge Chrysler Jeep Ram Kia - Service Center

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April 17, 2024

The service department has very informative and pleasant employees. Answered all my questions. Thank you More

by texasbilly1964
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2024

My experience with jeep and getting a radio replacement was good and satisfying thanks to Tommy More

by kerenrangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for sharing your positive experience with us! We're thrilled to hear that your radio replacement was a good and satisfying one, thanks to Tommy. We appreciate your feedback!

April 10, 2024

I was told my transmission was failing. I looked at it again after I was going to sell my truck for salvage and noticed there was no fluid in the transmission. I paid almost $200 for what. More

by JANICEMWILLIAMS85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tommy Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t sure who I worked with but I pretty sure it was him. Low rating is due to my experience the past two times.
Apr 11, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We're sorry to hear about your experience. Our technician did diagnose the transmission slipping and found gear ratio codes, indicating an underlying issue. However, we understand your frustration regarding the fluid level. Please contact us directly to discuss this further.

April 09, 2024

I needed a state inspection and they got me right in and finished it quickly! While it would have been expected for them to inform me on anything that must be fixed, they didn't try to use a required inspec More

by davisculture
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for your review! We're delighted that you enjoyed our service department and received top-notch service. Our commitment is to offer a positive and convenient experience for our valued customers like you. We appreciate your choice and look forward to serving you again in the future. Thank you for choosing Foundation Chrysler Dodge Jeep Ram of Wichita Falls!

April 08, 2024

They couldn't duplicate the issue after technician rode with me. Not blaming on them but it's doing same thing. Will take back in. Everyone was very nice More

by StaciK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Technician, can't remember his name
Apr 09, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for your understanding and feedback. Please don't hesitate to reach out, and we'll ensure your vehicle gets the attention it needs. We appreciate your patience!

April 07, 2024

Wow. I don’t understand how you can sell a car with no title. Took 6 months to get the title a tons of calls. The rudeness of some but I will say Brad was More

by Tarleton1998
Recommend Dealer
No
Employees Worked With
Brad and Casey gill were great
Apr 09, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We apologize for the inconvenience and frustration you experienced with the delay in receiving your title. Your feedback is important, and we will use it to improve our processes moving forward. Thank you for recognizing Brad's efforts, and please don't hesitate to reach out if you need further assistance.

April 03, 2024

They had the pickup for 6 months and told us everything was fixed and we were charged for the repairs. After we drove it home nothing had been fixed. We took it back, they kept it for 2 months this time an More

by MARKPO95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tamara McCuiston
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2024

Worst customer service ever. My radio she been malfunctioning since two months after buying my tryck More

by daniel.peterman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Henry Broadus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We apologize for the inconvenience this has caused. We have ordered the radio, unfortunately it will not be released to us until 4/18. We will contact you as soon as it arrives.

March 27, 2024

Poor communication. Missed commitments. After repair threw engine codes this should have been a simple repair More

by terrywhinds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tamara McCuiston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2024

Thank you for a wonderful new vehicle and a very easy process to get that vehicle ! More

by WAMOULDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carly Hanks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Herlehy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara McCuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We're thrilled to hear that you had a wonderful experience getting your new vehicle and that the process was easy for you. If you ever need anything or have any questions about your new vehicle, please don't hesitate to reach out. Enjoy your new ride, and thank you for choosing us!

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