Paul Masse Chevrolet South

I went to this dealership because it was recommended from both a friend and a family member. Initial experience was positive. I found a Jeep I was interested in. Took it for a test drive and decided I wante both a friend and a family member. Initial experience was positive. I found a Jeep I was interested in. Took it for a test drive and decided I wanted to finance it and use my 2000 Nissan as a trade in. I gave all my info to them and was initially told they could not find a credit score on me. Ok..no problem. They say they will work on it and get back to me by the next day. 2 1/2 weeks pass and not only does Kenny never call, I have to call him to find out what's going on. He then assures me that he is "still working on it". He then promises me a call the following morning. The call never came. I allow 2 more days and still nothing. So i call again. No response. Finally..a voicemail telling me that the Jeep wasn't gonna work BUT they have another car in mind and they would work on the financing. I never heard from them again. This was in mid October. Today is December 21st. I knew going into this car buying process that my credit was sub par. Nobodys fault but my own. If the dealership could not find a way to finance me...I understand. My only problem was the fact that I was told NUMEROUS times..."I'll get back to you tomorrow" but he never did. I am disgusted with the experience and the franchise itself. Bad business at it's best. Had I walked in there with a fat checkbook or a newer trade, I can guarentee I would've been called back. I have since been to numerous dealerships looking for the best car for me. Found it and was financed. Not one of them treated me anything like Paul Masse did. Just brushed me off like I was nobody. I have been in customer service all my life and this is by far the worst customer service I have ever experienced. Disgusted. The good news is word of mouth is everything. People read reviews. People read blogs. This review is not enough for me. Taking it to the top. Lastly...I suggest Matthew Lafazia (sales manager) has an idea of the kind of business his "sales people" are running for him. But then again...he may just be the ringleader. Buy wisely and cautiously folks More

Brant was friendly, honest and made buying this car quick and easy. No Hassle involved. Stacy is so organized with all the paperwork involved, and explaining what you're signing and the why's. This dealers and easy. No Hassle involved. Stacy is so organized with all the paperwork involved, and explaining what you're signing and the why's. This dealership is lucky to have these people on board. More

From the moment I stepped onto the lot I experienced fantastic customer service. Katie was incredibly helpful and friendly, while giving me the space I needed to make my own decisions. Matthew provide fantastic customer service. Katie was incredibly helpful and friendly, while giving me the space I needed to make my own decisions. Matthew provided the same fantastic service when I went to test drive. They both answered every question I had and got me all the information I needed. I never felt like there was pressure for me to make a decision or to make it quickly. They were incredibly reasonable with negotiating prices without trying to add on hidden fees or withold any information until the end. Everything was very transparent and straightforward. I completed all the paperwork with Stacey and she explained every form slowly and so that I would understand. After purchasing the car, Katie spent a great deal of time explaining all of the controls and answering even more of my questions. She has since checked in to make sure everything is okay and to answer any more questions I might have come up with. Paul Masse Chevrolet South made my car buying experience actually enjoyable; it was relaxed and straightforward. I am beyond overjoyed that I chose them and will continue to trust them with my vehicle. More

Went to the dealership with a price on a particular vehicle that I wanted to see. Met with Katie in sales, who was pleasant and professional. She understood that I was not shopping around and was focus vehicle that I wanted to see. Met with Katie in sales, who was pleasant and professional. She understood that I was not shopping around and was focused on one vehicle. The process was smooth and Stacy in Finance was able to get better financing than my pre-approved bank loan, which I was pleasantly surprised with. Would recommend anyone looking for Chevys to come here. More

Ken, Stacey and Matt were very helpful through each step of the process, looking, test driving, negotiating, trade in and purchase of my new Equinox LT. I have purchased my last 4 vehicles from Paul Masse. of the process, looking, test driving, negotiating, trade in and purchase of my new Equinox LT. I have purchased my last 4 vehicles from Paul Masse. More

Very satisfied with the service. All the details for the purchase were handled by the dealership and the salesperson was very knowledgable and great to work with! purchase were handled by the dealership and the salesperson was very knowledgable and great to work with! More

I am not easy to please to the point of I don't take my vehicles anywhere for auto maintenance major or minor, I do it all myself as a result of bad experiences with other dealerships. This is not the my vehicles anywhere for auto maintenance major or minor, I do it all myself as a result of bad experiences with other dealerships. This is not the case with Paul Masse Wakefield. This is the second new car I have purchased from them, from their sales staff to their service department everything is top notch. Kenny Gillis was the best salesman and I can honestly say my wife would not have bought the car from anyone else. He answered all our questions, knew the cars inside and out and most of all was friendly and low pressure which was what made the sale for my wife. He even went out of his way to find my wife the exact car she wanted even after she changed her mind twice about the interior colors, all for no charge. The price was stellar with the Kenny offering us discounts for credit union members and USAA without me even asking. In my honest opinion this dealer should be a certified USAA dealer they are so good. I have had my old sports car worked on here (2010 Camaro 2SS) and even with some of my "bolt on" modifications they took care of the car no questions asked and made sure it was fixed right before it left the service department. Paul Masse gets a big 5 stars, my wife and I are totally satisfied with our experience! Thanks Kenny! More

We were treated extremely well at Paul Masse Chevrotlet in Wakefield, RI. Katie Leonard was our salesperson and she was professional, knowledgeable and friendly. Katie was helpful in explaining the adv in Wakefield, RI. Katie Leonard was our salesperson and she was professional, knowledgeable and friendly. Katie was helpful in explaining the advantages to the Equinox when compared to other vehicles in its class. We test drove two vehicles and were able to compare the "extras" determining which vehicle would best serve our needs. The sale was smooth and comfortable. We never felt pressured. Stacey Goddard, another professional woman on the Masse team, walked us through the paperwork with ease. She answered all our questions and we signed with no reservations. We know we got a GREAT deal and we feel certain that we will visit Paul Masse Chevrolet when we need another car. Thanks to all of you for your care and attention to details - the ones that count! More

This dealership was the most helpful in the purchase of our new vehicle, Katie Leonard was so knowledgeable about the vehicle we were considering and the options we were looking for made it very easy to c our new vehicle, Katie Leonard was so knowledgeable about the vehicle we were considering and the options we were looking for made it very easy to choose Paul Masse South Chevrolet. Stacey Goddard, the Finance Manager was so helpful with our puchase; made it the best experience with a car dealership we've ever had. More

I am rating this dealership because of just how much my experience there exceded all my expectaions on every level. The vehicle selection was extensive, the retro architecture of the showroom just feels s experience there exceded all my expectaions on every level. The vehicle selection was extensive, the retro architecture of the showroom just feels so welcoming and the price was right on... no arm twisting or pressure just a great price right out front. But most of all it was the people that made the experience so great! My salesperson was Katie Leonard and I just can't say enough about how pleasant she made my purchase. She was very knowedgeable and answered every question and then some. She really listened and steered me to the right vehicle for my needs instead of just selling me a car. It was so evident at every step that she was advocating for me with an integrity that made it relaxing and totally stress free. It was just the right amount of excitement and enthusiasam about the vehicles she was selling with all the space I needed to process though an important purchase desision. How refreshing!! Stacey Goddard got me through the paperwork and financing process with lightning efficiency and a smile and demeanor that just puts a person at ease. In fact every individual there was incredibly welcoming and pleasant and it was evident that they were a team and all worked together to provide customers a level of service that is above the rest! Bravo everyone!! I'd go back there in a heartbeat! More