Paul Miller Honda of West Caldwell - Service Center

Serviced my vehicle quick, and efficiently. I was actually surprised, the turn around time was a half day They have earned my business. I was actually surprised, the turn around time was a half day They have earned my business. More

Always good service but should be told what's needed on vehicle while being worked on not after its done! Like needs brake fluid! Also time to update waiting room furniture vehicle while being worked on not after its done! Like needs brake fluid! Also time to update waiting room furniture More

My experience with this dealership was beyond disappointing; I wish I could rate them 0 stars. Upon arriving to pick up my car, I had a simple question about a bill for service. The service rep h disappointing; I wish I could rate them 0 stars. Upon arriving to pick up my car, I had a simple question about a bill for service. The service rep had assured me that I could apply a $20 off coupon, which seemed straightforward. However, when I went to check out, I was informed that the coupon couldn't be used as service was closed, and I was directed to the sales department to sort it out. In the sales department, I encountered an absolute nightmare. The staff were unhelpful and indifferent, telling me I had to call back on Monday to deal with the service department for the credit. But here's the catch - nobody ever calls you back, and their voicemails are always full at this dealership. Frustration quickly escalated when I spoke with the sales manager, Ronald V., who proved to be mean, disrespectful, and aggressive. He raised his voice at me, leaving me feeling belittled and hurt. Other people waiting to look/test drive cars mentioned how they were appalled by his behavior to me. It's unbelievable that such hostility was displayed over a mere $20 coupon; it's about the principle, not the amount. The situation escalated to the point where I ended up in tears in the car sales area. It was a humiliating experience that no customer should endure. This dealership clearly lacks organization, respect, and basic customer service skills. I strongly urge anyone considering doing business with Paul Miller Honda of West Caldwell to think twice. My encounter with them was nothing short of traumatizing, and I wouldn't wish such terrible treatment on anyone. It's truly sad to see a business forget the importance of good customer service and allow their staff to behave so poorly. Steer clear and save yourself from a potential nightmare. More

Not surprised this place has a 1 star BBB rating and is not accredited by the BBB. I wish I had done my research before bringing my truck here. I brought my truck in to have the lower control arms replac not accredited by the BBB. I wish I had done my research before bringing my truck here. I brought my truck in to have the lower control arms replaced due to a bad bushing. However, my truck drove perfectly fine but I knew it needed to be replaced. I had my lower control arms and front brakes replaced, and rear parking brake adjusted and an alignment about $1,300. I picked my truck up and immediately I knew something was not right. I called the service advisor Guss and told him my truck is not driving correctly it’s pulling to the left and right under acceleration. I also explain to him it does not feel safe to drive. I brought the truck back the next day to drop it off. They are unable to figure out what is wrong with the vehicle came up with any and everything that could be the problem. First they said my engine mounts were bad and this is what is causing the problem. Then they said because the truck has a lift kit this is likely the problem, despite this lift kit having been on my truck for 3 years with no drivability issues whatsoever. The service manager Danny said we will refund you for the alignment. Now you want to refund me for work you've completed even though you claim the issue is unrelated to work you've completed. I refuse to take the refund and told him I want my truck to drive like it did before I brought it to your dealership. They kept my truck for a week! No one initiated a follow up call to me I had to call them leaving numerous unanswered messages. Once I talked to the service advisor Guss and ask for a loaner car of course he says we don't have any. He told me I would receive a call at noon with an update about my vehicle. Surprise surprise no call. I then get online and start doing some research and find they have a 1 star rating from the BBB and immediately call the dealership and said do not touch my truck! Spoke to Dave the GM who was short with me and argumentative. More

EDIT 5/25/23: After 3 weeks, Paul Miller Honda would not respond to HONDA CORPORATE phone calls regarding the customer complaint I filed. Thanks to Honda corporate for doing the right thing and cutting me a respond to HONDA CORPORATE phone calls regarding the customer complaint I filed. Thanks to Honda corporate for doing the right thing and cutting me a check for the cost of the AAA services. Imagine how unprofessional this dealership is that they chose to ignore phone calls for 3 straight weeks coming from a corporate office. Thankfully Honda took pity on me and gave up trying to contact the dealer. Shame on Paul Miller Honda for showing 0% care or empathy regarding their mistake. Stay far away from this business. After 5 years and nearly 50,000 miles of driving my civic has always been perfectly reliable. I took the car to Paul Miller Honda for an oil change and inspection on a Saturday. I received the car back and proceeded to drive it and park it overnight. The next morning when I went to start the car the battery was dead. I had to call AAA on Easter to have the car unlocked and jump started for $130 so I could get home. Again, I have never had an issue with the car before and this occurs less than 24 hours after receiving the car back from the dealer. To add to this, the battery was left loose and not fully tied down within the engine compartment as discovered by the AAA technician, which I was informed could cause the electronics to short in a worst case scenario. After calling for 3 days I finally managed to speak to the service manager. He offered me no apology or sense of regret for the inconvenience and expense I incurred. I asked only to receive $130 in compensation for what I had to pay AAA as a result of the dealer's actions. The offer I received back was that IF I brought the car in for $1,300 of maintenance I could receive a 10% discount. So basically, if I want to "recover" my expense I need to spend $1170 at the dealer (which they will obviously profit from). An insulting offer. I have tried 3 times to contact the general manager leaving multiple voice mails to no avail. Does it sound like a coincidence that my perfectly reliable car's battery was dead the day after it was brought to Paul Miller? 2 weeks of calling the dealership and I have yet to receive an apology or have more than 1 conversation in which I could explain my problem. More