Pearson Hyundai

My wife and I went to the dealership knowing what 2022 car we wanted. They did not have one in stock but said one was coming in about two weeks. We made a $1000 deposit, signed a buyers agreement which car we wanted. They did not have one in stock but said one was coming in about two weeks. We made a $1000 deposit, signed a buyers agreement which included the new cars vin number. We also received in writing numbers for our trade-ins. About the time the car was due, I was unable to reach the sales person who we were working with so I called the dealership directly only to find out that the sales person had been let go. The car was coming in but it had been sold to someone else, after we put our deposit down and signed papers. We were also told they would not honor the numbers for the trade-ins. I left a message with the general manager, as well as an email, I received no reply. I left another message with another manager, again no reply. Despite the dealership being over 2 hours, my wife drove in for some kind of resolution. They told her they’d try to find another car, but they were unsuccessful. Now we’re trying to get our deposit back and so far not much luck. Three messages to the finance department and no replies. The dealership is poorly run and the customer service is pretty much non-existent. Our walk-away trust factor with this dealership is extremely low. More

I bought a 2022 Hyundai Elantra from them recently and start to finish has just been nothing but a big disappointment. To start off, they don’t even have their current address online. I go by Uber to the start to finish has just been nothing but a big disappointment. To start off, they don’t even have their current address online. I go by Uber to the address mentioned just to realize that they have moved to a new showroom. Only then does the salesman (Del) give me the current address. Multiple Uber rides just to reach this place. I then decide to buy a car with them (only because they have the color I liked). After signing all the documents and taking home the car, I get a call that they accidentally gave me the wrong car (Same color car but different vin number, so the documents I signed were for the other car). I have never heard of such BS honestly. I was super patient with them, went back and signed all the new documents. It was almost 30 miles to and fro. Finally, I ask them to mail over the car’s license plate and registration and even that they couldn’t do properly. The package never arrived and when I call, the lady at the front desk (Angel) is so adamant that she sent it to the right address. I then file a claim with FedEx, multiple calls back and forth and finally Fedex tells me that say that the sender provided the wrong shipping address. I then call the receptionist who is pretty cold and unapologetic and she connects me to the manager. I told him I have proof that you guys made a mistake and that my documents are now lost in transit. No apology on his end, he tells me that there is nothing he can do and asks me to go to the dmv to get new ones. Long story short, I am in the midst of getting new tags. If I had to rate the place on a scale to 1 to 10, it would have to be -100, worst experience ever. Had I known all this would happen, would have stayed far away and would advise prpospective buyers to do the same. Worst Hyundai branch ever! More

We worked with Sean to purchase our 2021 Santa Fe, which we love so far. Sean was extremely knowledgeable and courteous without any kind of hard-pitch sales. He was patient with me while explaining the fu we love so far. Sean was extremely knowledgeable and courteous without any kind of hard-pitch sales. He was patient with me while explaining the functions of my car, especially since I am not a high-tech person. I left the dealership feeling that I got a great deal on my vehicle along with the confidence to drive it safely. I am amazed by the features of the car, and Sean was very attentive to what I did and did not want in a vehicle. I highly recommend Sean and Pearson Hyundai for their commitment to a satisfied customer. They certainly succeeded! More

SEAN WAS AMAZING! He made my car buying experience super easy and enjoyable. He listened to my needs and did t just try to sell me something, and I appreciated that! Overall BEST car buying experience I’ve easy and enjoyable. He listened to my needs and did t just try to sell me something, and I appreciated that! Overall BEST car buying experience I’ve ever had! More

My sales rep Sean Jones of Peasrson Hyundai was awesome. The manger Ross was awesome as well. I would purchase another vehicle from them again! The manger Ross was awesome as well. I would purchase another vehicle from them again! More

I worked with Sean to get my family a new car, and he was extremely perceptive, helpful, and went above and beyond many times during the transaction. Buying at a dealership can take a long time, but I always extremely perceptive, helpful, and went above and beyond many times during the transaction. Buying at a dealership can take a long time, but I always felt he was doing his best to move things along. The car we bought needed a repair and when it was done he dropped off the car at my work! Truly a great, hassle-free experience. Mike in the office was also very helpful. More

UPDATE: The worst part of my saga. Finally can post after they finished repairs. YES, repairs. Turns out the tech broke my turn signal/light switch where the dashboard lights would turn off when you turned t they finished repairs. YES, repairs. Turns out the tech broke my turn signal/light switch where the dashboard lights would turn off when you turned the lights on, they broke the steering column cover and tried to hide it from me (when you turn the wheel you could see it) and while driving the driver side lower heat vent fell between my feet. They had to order the cover part. They said around a month. After 1.5 months, I called. They had not ordered the part. 2 weeks later, after another phone call a week earlier, they had the part. They gave me a free detail which I got today and they did not wax the car. NEVER will they touch one of my Hyundai's and I have two. More

Just purchased a new Tucson and everyone was very helpful . Service rep, Justin was very thorough and knowledgeable: very helpful in setting up call center in the car, go over maintenance schedule, other ser . Service rep, Justin was very thorough and knowledgeable: very helpful in setting up call center in the car, go over maintenance schedule, other services available. It was a team effort in this sale and everyone was a viral part. They were attentive and listened to what we wanted. Very pleased with Del, Ross, Justin and retired Tom. More