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Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,523 Reviews
Call Service Center (352) 622-4111

3,523 Reviews of Pearson Nissan Of Ocala - Service Center

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April 12, 2024

Been dealing with Pearson since I purchased the vehicle. I usually have a morning appt & wait, no shuttle is used. Why no donuts? Chips do not go with coffee that is offered. Bring back the donuts. The More

by lmb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SHERMAN - SERVICE TECH - 5 STAR EMPLOYEE
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Apr 16, 2024 -

Pearson Nissan Of Ocala responded

We appreciate your feedback and suggestions about our customer lounge. Thanks for sticking with us, we're here to make sure you have a comfortable experience next time around. Please don't hesitate to reach out if you have anything else to share. Thank you, Nia Orona - Owner Loyalty Manager - (352) 622-4111

Helpful
April 11, 2024

At todays visit it was Professional and fast I will be back for more service More

by MYESHAMCLEMORE.MM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2024 -

Pearson Nissan Of Ocala responded

Thank you for giving our Pearson Nissan of Ocala team the opportunity to earn your business! We look forward to seeing you again in the future!

Helpful
April 09, 2024

This was literally the worst experience I ever had with a dealership. I wouldn’t recommend to my enemy. More

by Amh022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Collins
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Apr 10, 2024 -

Pearson Nissan Of Ocala responded

We're sorry to hear about your experience. It's our goal to provide a positive and seamless process for all of our customers, so it's disappointing that we didn't meet those expectations with you. We'd appreciate the opportunity to learn more about what happened to improve moving forward - please feel free to reach out directly if you're comfortable doing so. Thank you, Nia Orona - Owner Loyalty Manager - (352) 622-4111

Helpful
April 08, 2024

CRISTINA IS MY GIRL EVERY TIME. CAME IN FOR A FLAT REPAIR AND SHE GOT ME RIGHT IN AND I HAD MY VAN BACK IN AN HOUR. AWESOME AS ALWAYS!!! More

by CLANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Pearson Nissan Of Ocala responded

We're so glad to know that Cristina was able to assist you promptly and efficiently at Pearson Nissan of Ocala. We appreciate your feedback, and we'll be sure she gets the recognition she deserves!

Helpful
April 07, 2024

We got a sqeeke in tire/brake on opposite side that was in for a week after being there. Drove home 1200 miles and had to worry the whole way home. More

by LCHILDS391
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Pearson Nissan Of Ocala responded

We're sorry to learn about the squeak you experienced after you visited us. We'd like to ensure that any concerns are addressed, so please don't hesitate to reach out if there's anything we can do for you in the future. Thank you, Nia Orona - Owner Loyalty Manager - (352) 622-4111

Helpful
April 07, 2024

Excellent service as always. Vanessa a real asset. Everyone knows their job, all questions answered. More

by JANDRHO81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Pearson Nissan Of Ocala responded

Thank you for your loyalty and shoutout to Vanessa at Pearson Nissan of Ocala! We look forward to serving you again in the future. Safe travels!

Helpful
April 07, 2024

Zack always takes fantastic care of me. Thank you to the entire team for great service. More

by RYANALILLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary McQuaig
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Pearson Nissan Of Ocala responded

Thank you for trusting the Pearson Nissan of Ocala team with your service needs! We're thrilled to hear that Zack always takes such wonderful care of you and we look forward to seeing you again at your next visit!

Helpful
April 07, 2024

Great service from start to finish keep up with everything they were working on and keep me informed about what needs improvement More

by POORAN.RAMPERSAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary McQuaig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Beck, Brian Collins
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Apr 08, 2024 -

Pearson Nissan Of Ocala responded

We're glad to know you appreciated our service at Pearson Nissan of Ocala! Keeping customers informed is a top priority for us. Thanks for the positive feedback and we look forward to serving you again in the future! - Pearson Nissan of Ocala

Helpful
April 06, 2024

Everyone is always very nice and helpful. I have never had a bad experience with them More

by J.D.DALRYMPLE.JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2024 -

Pearson Nissan Of Ocala responded

Hi J.D.Dalry! Thank you for leaving us this five-star review and the kind words about our service team at Pearson Nissan of Ocala! We'll see you next time!

Helpful
April 05, 2024

Zach was extremely helpful. As a recent widow he was able to tell me what my vehicle needed and explain why.As long as he is my "consultant" I will be coming back to the deale More

by STANELPAPEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary McQuaig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2024 -

Pearson Nissan Of Ocala responded

We're glad to know that Zach was able to provide you with the necessary information and support at Pearson Nissan of Ocala. It's great hearing your car maintenance went smoothly, we look forward to seeing you for future visits!

Helpful
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