Penn Toyota

We went into Penn Toyota just to test drive a Highlander. We were in the market, but did not expect to walk out with a new car. We were greeted by Ryan Fernandez. Ryan was extremely knowledgeable about th We were in the market, but did not expect to walk out with a new car. We were greeted by Ryan Fernandez. Ryan was extremely knowledgeable about the car, and answered all of our questions. He took time to make us feel comfortable and at ease while at the dealership. He even went out of his way to get paper and crayons for my girls to color with. He got us a great price and a generous trade-in. He was very low pressure, and did not at all make us feel uneasy. He gave us plenty of time to think about our decision. We went home and dropped off our kids, came back and bought the car! Everyone that we dealt with in the dealership - from Ryan to all the managers, to the other salesmen were all so friendly and laid back. It was by far the smoothest and easiest car buying experience we have ever had! We were driving home in our new 2012 highlander the very next day! Thank you Ryan, and everyone at Penn Toyota for a GREAT experience! We highly recommend this dealership! Regards, TJ & Tara More

We had decided to buy a new 2011 Prius after I had done research on hybrids. My past car buying experiences had not always been positive, so I came armed with all the prices and knew what I wanted in my ne research on hybrids. My past car buying experiences had not always been positive, so I came armed with all the prices and knew what I wanted in my new car. After reading many dealership reviews, I chose Penn Toyota, since their ratings were generally good and they were conveniently located. Upon arriving at Penn Toyota, Mike Piedmont greeted us and made us feel at ease immediately. He explained everything patiently, in detail every step of the way to make sure we understood and even insisted we take a test drive. We came with a trade-in and he did his best to give us the best offer he could for my older model car. He negotiated a fair price for the new car and Penn Toyota had a coupon for up to $750.00, for which he deducted the full value. Mike made the car buying experience the least stressful that I have ever had. Then we were taken to John who did not pressure us into buying anything we didn't want as far as "extras". Since we were not financing the car, we purchased the extended warranty and we were processed quickly. Mike showed us all the features in the car and even synched the phone to the bluetooth. We were then introduced to Laurie, the service manager, who wanted to make sure we understood all the maintenance procedures that were necessary to keep the car running well. She was sincerely interested in making sure we brought the car in regularly and told us to call her directly if we had any questions or concerns. These people treated us like customers should be treated and took their time to explain everything thoroughly.The whole thing took 4 1/2 hours and we were on our way home with our new Prius. More

All i have to say about this dealership was <33333. First of all, I got off the bus early and got lost on my way here. I called the dealership and told them where i was and asked if they could pick me First of all, I got off the bus early and got lost on my way here. I called the dealership and told them where i was and asked if they could pick me up, which they did. Fortunately, the driver was none other but my sales consultant. Out of all the dealerships that I have been to, he was the first to ask what i wanted and verified it. Not only that, but he also asked if i wanted him to go over the features of the car that i had my eyes set. After going through all the features of the car and showing me a few aspects of the car that i did not know the car had, I definitely fell in love with the car. After looking at the model i had my eyes set on, we sat down and discussed what i wanted in the car. He had to deal w. 4 people (myself, my mom, and my 2 cousins). There was a lot of going back and forth that we had to deal with. My first time at this dealership, although this back and forth amongst ourselves and the dealer took about 3 hours, and i'm already out the door with a brand new car at a very nice price considering the features included. <33 More

This is my first experience at this dealer for service. I just switched from another dealership (Millenium Toyota)as I had grown tired of their poor customer service and very poor quality of work. My experi just switched from another dealership (Millenium Toyota)as I had grown tired of their poor customer service and very poor quality of work. My experience at Penn Toyota was excellent! Even though I only had an inspection done Larry was warm,friendly and very personable.They are presently under construction but I felt they went above and beyond to make the customers as comfortable as they could. I presently own 2 toyotas and will be bringing both cars to Penn Toyota for service from now on. More

This is the second Rav 4 we have leased from this dealership. Love the car and dealing with PENN TOYOTA makes the whole process painless, from picking out the car to driving it out of the lot. They dealership. Love the car and dealing with PENN TOYOTA makes the whole process painless, from picking out the car to driving it out of the lot. They are friendly, patient, and very knowledgable about their product. Once you have selected your car, they take care of all the paperwork and other details quickly and efficiently making the whole experience enjoyable. We will definitely use them for our next toyota. More

I just purchased my 3rd car from Penn Toyota and I would never consider buying from anyone else. The staff has always made me feel welcome and part of their extended family. Everyone is always more than hap never consider buying from anyone else. The staff has always made me feel welcome and part of their extended family. Everyone is always more than happy to go out of their way to provide the best service possible in all areas. I could not be happier with my new Corolla S. The car was exactly what I was hoping for and I look forward to continuing my relationship with Penn Toyota in the future and visiting their new facility once it is completed in March of 2012! More

Dealer has some serious integrity issues. In short, we negotiated a sale out of state but they failed to disclose 2 issues. When I got the dealership travelling from Colorado I was really surprised to see negotiated a sale out of state but they failed to disclose 2 issues. When I got the dealership travelling from Colorado I was really surprised to see the issues. Long version: We bought a Sienna from out of state. We negotiated the deal over the phone and were told many times the vehicle was ok and no problems with it. When I arrived after travelling from out of state I find bad scratches on the front bumper and a quarter size crack on the windshield. Obviously it is a used car but I don't have issues with the problems HOWEVER I do have issues with the fact they failed to mention these issues before I was there and during the pricing negotiation. They should have just been upfront about that in the first place. They offered a $250 to repair the bumper of course at a renogiation. They failed to mention a $200 USED purchase coupon offer we found out they were running on their website after I got home with the vehicle. Buyer beware. More

Rob is by far the best salesman to deal wwith. Our purchase of a preowned certified rav4 was worry free and smooth. Rob is the salesman to see ! purchase of a preowned certified rav4 was worry free and smooth. Rob is the salesman to see ! More

I bought my new Toyota Corolla S from Robert. He was very patient with me and talked me through the whole process. He made buying a new car as easy as it could be. He was very understanding and spent very patient with me and talked me through the whole process. He made buying a new car as easy as it could be. He was very understanding and spent a great deal of time with me. I would recommend him and Penn Toyota! More