Working with a car broker I’ve been using for years on all my personal and company vehicles, we came up on Penske as one of the few lots that had the truck I was looking for. A 2021 2500HD Denali Duramax in preferred color and trim.
My broker did the leg work and secured the truck through Penske’s fleet manager Phillip. He seemed to be a nice guy. It became evident however that we were dealing with the standard in swindler type dealerships when we asked about swapping the emblems from red to black, the dealer quoted $1100... for something that costs $400 retail, they wanted $700 in installation on top of their markup!
We decided against that nonsense. Then the finance department insisted they would only sell the vehicle at GMC’s current employee pricing promotion if GAP Insurance was included for $1500. I was making a down payment of $45,000. Anyone who understands how GAP works, understands this is literally forcing me to pay $1500 for absolutely NOTHING.
After haggling, they said the only way they would drop the GAP is if I did the emblems at their quote, and they sell me door edge protectors for SEVEN HUNDRED DOLLARS! Thin strips of clear 3M material on the edge of the truck doors for 7 bills. Rude!
At this point I should mention, this is to replace my full time work truck. My current GM truck is getting bought back under lemon law. I’ve been a GM guy my whole life and I am giving them another chance by buying this Denali.
So all this deal was getting worked out on Friday, we settled on a price, I caved to their demands for add ons. Penske were to drop off the truck on Monday at 2pm. A couple hours after I would be required to surrender my current work vehicle in order to satisfy the lemon law settlement.
Sunday at 4:30pm and they inform my broker that the management decided to sell the vehicle to someone else. Less than 24 hours from delivery time, the didn’t even give notice or say a word about another buyer. They just sold it and then tried get us to go for a different truck. One that wasn’t what I was looking for.
This type of behavior is what makes people write articles about why the world HATES car dealerships.
I was born in Southbay and have a lot of family in the area. Largely all GM drivers. I will definitely be informing them all about my experience at Penske. The first and last experience I’ll have.