Had an issue with this dealer & I was impressed by the fast response at a high management level , the issue was solved & I was offered an immediate help without appointment.
Special thanks to Saad Saleem, Tracy Tapia(General manager) , Edwen Tor(Service department)& Chris foster(Sales manager), Anthony (GSM).
Highly recommended dealership , the best customer service so far.
My overall experience at Penske Hyundai was great. The employees were friendly and greeted me and my daughter in our first visit. Don's a great representative and he helped me find the best car for my daughter.
Michael Gaffney was a great salesman he was fast a efficient and gave me the best price!he was so helpful thank you so much for my New car I will definitely be doing all my purchases with him and encourage all my friends and family to do the same!
Sales guy Bill was Great. Car purchased had a scratch. I was told it would get taken care of. When i took it in a week later, they kept it a day and a half and when i picked it up it had an additional 27 miles on it. I was not happy about that. I questioned them, they said my car was sent elsewhere for the paint job. They should of told me up front that it was an off site job.
John and I exchanged a few emails and I had informed him on what I was looking to do before I came in. I did not think in any way they would be able to come close on the price I was looking for. Not only did they fall within the price I was looking for they did not try to sell me on any other sort of pricing. I provided what I could afford and they came in and got the pricing to where I said I would go. I purchased a car for my wife at a different dealership in the summer and did the same thing. I provided a price. The other dealership went back and forth for hours trying to get me to agreed to a price above what I said I was comfortable with even though they knew what I was willing to spend. I truly appreciate not having to go through that sort of experience. All said, the entire trip I believe took under 2 hours which included the financing. I really appreciate the efficiency given here at this dealership.
I didn't deal with much of the staff but I can say that I did appreciate the salesman (Justin) and that he was more or less the reason I chose Penske over the other dealerships. He was helpful, professional, and not aggressive at all which made the experience much less frustrating than what it can be.