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Pepe Cadillac

White Plains, NY

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988 Reviews

15 Water Street

White Plains, NY

10601

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Showing 988 reviews

October 01, 2012

David Persaud and the staff at Pepe Cadillac were professional, knowledgable and very thorough. We truly appreciated the professionalism. Looking forward to an enjoyable experience with Pepe Cadi More

by kim.haines.779
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Persaud, David Persaud
August 29, 2012

I was shopping around for 2 months looking for my dream car. Come to find out, I couldn't afford it. Then I come across the same car I had but a 2012. I went looking at different dealers because Pepe didn' More

by yankeepainter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Persaud, David Persaud
August 12, 2012

Exceptional sales and delivery experience. Staff was courteous, knowledgeable and exceptionally responsive. I will definitely be a repeat customer. David was thorough, caring, and understood my needs. More

by hpobiner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Persaud, David Persaud
July 23, 2012

I am very glad that I chose Pepe Cadillac on Central Avenue in Yonkers to lease my 2012 Cadillac SRX . I worked with David Persaud who was always happy to answer all of my questions and walked me throug More

by jennieperritano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Persaud, David Persaud
July 05, 2012

Jeff Glass @ sales was great and the service I received from Marc Chandler was awsome. This is the best service I ever had cant wait for the new location. best of luck James Gabbamonte More

by jamgabbi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
3
June 23, 2012

I am very happy with the service, kindness and I am very happy with the service, kindness and professionalism of Pepe Cadillac. Last year I leased a 2011 Cadillac SRX from Pepe. Kenny was my sal More

by JD10469
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasmine, Kenny and Barry, Kenny Sternesky
June 05, 2012

Wasted my time , I was willing to travel 1hour for the right price that was agreed on over the phone. I should have known a typical car salesman never tells the truth. Went thru all the credit check, depo More

by Mnm2d
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know
Jun 19, 2012 -

Pepe Cadillac responded

My name is Robinson Rodriguez. I am writing to you because we do not take these situations lightly. I sincerely apologize for any inconvenience you may have experienced. We appreciate your feedback and we would like the opportunity to try and rectify your situation. It seems that there was a misunderstanding on our end with the type of DVD player you requested in the vehicle. There are two types available on the vehicle, one that is standard equipment and one that is an option. After speaking with you on the phone it was clear to our sales representative that it was the one that is an option that you were interested in, he then proceeded to try to acquire a vehicle with that option. He was unsuccessful, unfortunately there is no vehicles within 500 miles that match the color, trim level and options you are interested in. One of the options we have is installing the rear entertainment system for you, and the other is searching for the same vehicle with the same options in a different color as he mention to you on the phone. Our main goal is to provide our potential customers with the most convenient way to purchase a vehicle, this is why we always make sure that we confirm all of the information with the customers before they walk in to our dealership. Any further information you can give me, so that I may deal with this situation would be appreciated. You may email back to me in confidence or call me as I want to make sure that you are completely satisfied.

Jun 19, 2012 -

Pepe Cadillac responded

The General Manager has informed me that he is personally folling up with you and taking care of this situation. He asked me to express to you that you can call him with no hesitation if you have any questions. Thank you again.

June 02, 2012

My interest in a Cadillac CTS was a rewarding experience. From the start, David Persaud, was professional, courteous and well informed. I look forward to continued service from Pepe Cadillac. More

by caddyjack1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Persaud, David Persaud
May 29, 2012

outstanding service ......ive finally found a great service center!!! incredible staff great supervision , i love the shuttle service ,,,and they are very eager to please the customer , which is usuall More

by bobby hines
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ron, Ron Bald
May 10, 2012

I recently had to bring in my car for service and it had to stay in for more than one day.I told Ron that I needed a rental and when I dropped my car off the rental was ready with a full tank of gas.I was k More

by Mikey Cadillac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Bald, Ron Bald
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