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Pepe Cadillac - Service Center

4.8

282 Lifetime Service Reviews

15 Water Street, White Plains, New York 10601

282 Reviews of Pepe Cadillac - Service Center

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September 20, 2018

"Easy to work with"

- wzapata7

Employees were courtious and very well spoken, was updated about the vehicle when expected, and made everything hassle free from the beginning, very professional and looking forward to use their service department more in the future.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jasson Liriano
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 20, 2018

"Excellent service once again"

- EricR42

I took my car in for an alignment and got a thorough review of the health my car. The service was completed timely. The staff is extremely professional, yet personal at the same time. I was extremely pleased with my experience.

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Customer Service
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Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jasson Liriano
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 18, 2018

"Excellent Service as expected."

- Petepm50

Got a flat tire driving to work in the morning. Drove to work on the run flat and called service when o got to work. Scheduled to have the car dropped off in the afternoon just at closing time for the service department. They took the car in and had it ready the next morning as promised. Pepe Cadillac in White Plains continues to impress me with world class service, everything you would expect from a luxury car dealer and service department. As long as they keep working hard to make me feel like the most important person in the room, they will continue to have me as a loyal customer. KEEP UP THE GOOD WORK!

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jasson Liriano
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 14, 2018

"Always a pleasure..."

- MAJ623

I've been going to Pepe for 6 years now. Everyone there is courteous and professional, especially my service advisor Sam. Everything is explained in detail, and they're easy to converse with. Wishing you continued success.

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Recommend Dealer
Yes
Employees Worked With
Kenny Sternesky
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sam Kwartler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 13, 2018

"VERY PROFESSIONAL SVC DEPT ,,Sam was Great !"

- jondio

From Beginning to End the Pepe Cadillac Dealership is amazing Friendly Knowledgeable Staff all around !! I hadnt been in the showroom for 2 Years and when I walked thru the showroom, The salesmen,John who leased me the vehicle came out to see me and say hello as well as the Manager Jim Romer & Robinson---

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Customer Service
Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Gerardi
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Romer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sam Kwartler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Frank Spaziante
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robinson Rodriguez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 10, 2018

"Nice dealership. Great people working there "

- Meat man

Great service. They always explain everything to you when you bring your car in for service. Always polite to the customers Never an attitude always nice as soon as you enter the building

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Sternesky
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michelle Deleon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jasson Liriano
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 07, 2018

"great"

- michael467

jasson did a great job he got me in @ out with in to hours I recommend this dealership they are top noch everthing was great yhanks

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Gerardi
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jasson Liriano
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 30, 2018

"#Safe Drive"

- DCady 4Life

When my 2016 Cue screen went out as I was driving on 95, I was fearful because I didn’t know if I was safe to continue about my dinner plans or to cancel. After a long talk with a Onstar advisor I decided to continue with plans. But from that moment day I was unsure about driving my vehicle. I looked up PePe and they put me in for service and from the moment I left my vechile I felt reassured and comfort that whatever was going on they would figure it out. Diagnostic by diagnostic I was kept informed and comfortable with my vehicle being cared for. I truly thank Sam Kwartler for putting me at ease and to whomever it was that took my concerns seriously. As I explained I rarely drive my vehicle but Safety is what I expect when I driving.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sam Kwartler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 30, 2018

"Rafael Vargas’ Experience "

- Rafael.vargas4

Amazing service with outstanding employees! I went in to repair my rims and regular maintenance. I am very satisfied and will always come back to you guy only!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sam Kwartler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jasson Liriano
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 30, 2018

"Last minute tire change"

- denissconzo

Late on a Friday afternoon, I was putting air in my tires when I noticed a bulge on the sidewall of one of my tires. Knowing that they had Saturday hours, I called and asked if I could drop off the care overnight for the tire change. I did not need a loaner car, so this was an easy transaction which was completed on Saturday. Great job!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Deleon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sam Kwartler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jasson Liriano
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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