Performance Chrysler Jeep Dodge Ram Centerville

We had bought a new Jeep in 2020 and went there with our need for used car. It wasn't the same experience and there was definitely a bit of bait and switch on the pricing. They also failed to tell us there need for used car. It wasn't the same experience and there was definitely a bit of bait and switch on the pricing. They also failed to tell us there was only 1 key (so getting another key will be $250 from Toyota) which is a factor on the selling. Very disappointed in this difference from a new car to a used car but I guess it's verifying a stereotype. The manager sent a message saying please let him know if any concerns before placing a negative review... I did. I heard nothing. Wouldn't recommend for a used car More

Sales department staff were friendly and they had us in and out with a new vehicle the same day. Highly recommend! and out with a new vehicle the same day. Highly recommend! More

Found a used Jeep online and decided I wanted to buy it. It was exactly what I was looking for. Kyle put the numbers together, secured my credit for purchase, and had the car sold to me before the work da It was exactly what I was looking for. Kyle put the numbers together, secured my credit for purchase, and had the car sold to me before the work day was over. I was able to pick up the Jeep later that evening, test drive it, and complete the financing. The process was smooth and painless and completely worth the drive from Cincinnati to Centerville! Super glad that Performance CJDR was so easy to work with! More

Service department is awful. Service manager is not responsive. general Manager is non responsive. Dealt with corrosion issues which took forever to fix doors then I’ve been on a Service manager is not responsive. general Manager is non responsive. Dealt with corrosion issues which took forever to fix doors then I’ve been on a wait list for two years to fix hood while doors are bubbling again. Recently had routine oil change and tire rotation done. Requested 5 tire rotation. Only rotated 4. By the time I got the car back the mechanic had left so I was left to deal with it. They asked me to drop the vehicle off at a different time so they could rotate them correctly. Another hassle added to my day since they couldn’t find a competent service tech. Seems like a small thing but when you pay for something you expect OEM to be trustworthy. Was also told by service advisor that they check and fill air in tires. Nope. So I can only hope they really changed the oil like they were supposed to. I’ve been loyal to this dealer for years. And I’m done. When a service manager nor GM cares enough to return calls they obviously don’t care about the customer. More

I recently bought a car from them and had a really positive experience. Tristan H. was my salesperson and he was very informative and knowledgeable. He was able to answer any question I had, or figure positive experience. Tristan H. was my salesperson and he was very informative and knowledgeable. He was able to answer any question I had, or figured out the answer in a timely manner if he did not know. It's quite reassuring to know that I was in good hands throughout the whole process; from looking at different vehicles with Tristan, right down to signing the final paperwork with Ali in finance. I will confidently recommend Performance Chrysler Jeep Dodge to any of my friends or family that are in the market for a new vehicle. More

I am so thankful to Donnie for helping me get my car and everyone else that helped. The customer service here is great. Thank you guys so much !! Jamie 2021 nissan rogue 😊 everyone else that helped. The customer service here is great. Thank you guys so much !! Jamie 2021 nissan rogue 😊 More

Jacob was fast with his service and straight to the point. I had good experience. point. I had good experience. More

We recently bought a used vehicle at Performance Jeep. We were impressed with the customer service from Donnie and JD. There was an ease with making the decision to purchase a vehicle at this time that We were impressed with the customer service from Donnie and JD. There was an ease with making the decision to purchase a vehicle at this time that we have never experienced when buying a vehicle. We highly recommend Performance Jeep. More

I have bought 2 Jeeps off of this dealership and the customer service is unmatched. Lois and Ken truly made my experience worth every minute. 110% recommend this dealership to anyone who is looking for customer service is unmatched. Lois and Ken truly made my experience worth every minute. 110% recommend this dealership to anyone who is looking for salespeople who care about a lot more than just the sale! More

This is all about Jimmy Horton the sales manager not honoring his salesman's handshake. I bought a 2019 Honda CRV for cash on 11/18/23. My only objection was the lo-jack at $499.00. The salesman said. W honoring his salesman's handshake. I bought a 2019 Honda CRV for cash on 11/18/23. My only objection was the lo-jack at $499.00. The salesman said. Would we have a deal if that was removed? I said yes and we shook. Jimmy came over a few minutes later and said we never met, I never agreed to that. We have three other buyers interested in that car. I bought the car but it has left a bitter taste. How dare he. The highlight of this experience was the condition I got the car in. The guy that cleaned the car did a very nice job. So kudos to him. The finance experience would have been fine had the person not been so concerned with collecting the $50.00 fee to transfer the plates. After we said no to that she pointed out, oh if you had your old plate we could have done that for the $6.00 transfer fee. Which of course we did and it wasn't mentioned until after the paperwork had been issued for a temporary tag. Their greed for a few dollars is really kind of disgusting. I won't do business with them again. More