Performance Toyota

Our experience at Performance Toyota has been extremely disappointing. We were given promises that weren’t kept, coerced into putting a $1000 deposit for a car that never was available. As a result, we mis disappointing. We were given promises that weren’t kept, coerced into putting a $1000 deposit for a car that never was available. As a result, we missed an opportunity to purchase a model of a car we wanted but in a different color. I have lots to say about methods of deception and manipulation used during our conversations with the personnel there but still remain hopeful that this was an isolated unfortunate event and they will make things right for us (it’s been more than a month since our visit) to stand by the words written on a wall inside the dealership. I tried reaching out but my messages might have never been allowed to reach managers’ eyes. I’m committed to making sure no other customers are deceived or taken advantage of at this dealership. More

Brought my vehicle in for oil change and tire rotation. It came out with scratches on all wheels. Service manager said "that happens" and "should buy special sockets before bringing it in". Offered us noth It came out with scratches on all wheels. Service manager said "that happens" and "should buy special sockets before bringing it in". Offered us nothing to help with the situation aside from a touch up which if any service shop knows it never comes out the same! We had new lexus car in for an oil change and they forgot to tighten filter down. Oil spewed on engine, almost causing a fire in my garage. Place is a joke! Don't go!! They'll ruin your vehicle! More

Service! lol..I gave them several tries and would not recommend them for anything. The two times they rotated tires my lug nut key went missing x2, center hub lol..I gave them several tries and would not recommend them for anything. The two times they rotated tires my lug nut key went missing x2, center hub screws lost, supposedly did an alignment took it straight to tire discounters to get it done right. They waited till I was 20 minutes down the road to bring up them loosing the screws center hub screws. Had to buy a new set of lug nuts twice now because it was the only way to get a key. Called the service center with no help getting it replaced. I spent extra money for service at purchase don’t waste your money. At 100 dollars out of my pocket plus time to locate the correct lug key. 150 dollars for alignment done right else where, also cost me 4 tires because the alignment was not completed 1600 dollars, 50 dollars for replacement center hub screw on my custom rims that were installed by the dealership. It’s cost me more than if I took it to a Porsche dealership. I have additional services paid upfront, at this point I’m going to ask for a refund. When you spend 54000+ on a vehicle you would think they would care about customers and give QUALITY service. Not sure I would ever buy a vehicle from them again. It all about making the big sale and service stops. More

I took my son to purchase his very first car,granted I have been around the block a few times with ruthless car dealerships,but the reviews I read were fair ,so I wanted to give it a try.Right off the bat have been around the block a few times with ruthless car dealerships,but the reviews I read were fair ,so I wanted to give it a try.Right off the bat he had a Scion tc to trade in valued at over 8,000$and they offered only less than 3stating it needed 3000$ worth of brakes and rotors when we had just purchased both in January of this year,I give xxxxxxto the saleswoman Dulce who tried to do what was right but her manager ,some Arab who talked down to me and would not even look at my son,he was trying to explain to me when clearly he was trying to sell me a xxxx sandwich! Let it be known I do not appreciate trying to teach my son about honesty and the importance of it,when there are people like performance Toyota,he even tried to talk us out of going with Carvana,but guess what we did,he got what his car was worth and almost the exact SUV at a better price.So screw you xxxxxxxx! More

The dealership presented many vehicles that matched our needs. After selecting a vehicle, they worked to get us the best interest rate and worked to match our monthly budget. needs. After selecting a vehicle, they worked to get us the best interest rate and worked to match our monthly budget. More

Thanks Kai for a great experience working with Michelle to get us a beautiful 24 Camry. If you need a vehicle they are the ones to work with helping with a second chance. to get us a beautiful 24 Camry. If you need a vehicle they are the ones to work with helping with a second chance. More

Absolutely the worst buying experience of my life. I have a list of things that went wrong from my first encounter with this dealer. Like scheduling a test drive only to find that no one was aware tha I have a list of things that went wrong from my first encounter with this dealer. Like scheduling a test drive only to find that no one was aware that it was scheduled, and they had to go find the car. "Now which car did you want to drive?" is what I got - on TWO separate occasions. Unfortunately, this dealer ended up having the very car I wanted to buy so I went back hoping for a more positive experience. Nope. After 2 1/2 hours of painful upselling for added warranties, I finally left the dealership with my new Camry SE. After a couple months I decided to cancel a couple of the added warranties, so I called the dealer to coordinate this with financial manager who liked me so much when I bought the car. No response. I continued to call and email over the next two and a half weeks. The poor receptionist knew who I was, but the financial manager never did call me back. Still hasn't. Bottom line - even though I paid retail for the car and bought all that extended stuff - the finance manager Ghosted me. Ghosted me! Eight calls and emails went unanswered! I escalated the issue and got a call from the Sales Manager who promised that customer service was their priority. She promised to speak to the Finance Manager, but I heard nothing back. So, I called again a couple days later and then I got a response about how they are now changing policy so the finance managers have been told to call their customers back. Not satisfied, I finally reached out to the General Manager (only 3 times this go-round). HE has not returned my calls either! I promise, I have been very patient and professional about this issue, but I have also been persistent in getting the attention of a dealership who has deliberately disregarded me. I did not plan to write this review . . . until the General Manager also decided not to return my calls. I am having a hard time believing this really happened even as I write this review, but it did - it is just so bizarre. More

Took in for regular oil change and tire rotation. Made appointment, when i arrived i was told i was on a wait list along with non apointments, also having issues with intermittent wiper not working, Made appointment, when i arrived i was told i was on a wait list along with non apointments, also having issues with intermittent wiper not working, was told they are working as they should, tried later that day when it rained and still not working. They did not test with water as should have been done, would not recomend More

Worst car shopping experience ever and I'm 63 bought 20 cars in my lifetime , I had to deal with the worst salesman who acted like he did'nt even want to talk to me let alone sell me anything, he was rude cars in my lifetime , I had to deal with the worst salesman who acted like he did'nt even want to talk to me let alone sell me anything, he was rude ,uniformed , unmotivated . I was ready to buy a toyota tacoma on the spot but because of him i'll gladly take my business elsewhere. Do your self a favor and avoid performance toyota at all cost ! More

Hello, purchased a new Camry 9/11. They appraised car at $15780 but they only gave $14870 for trade allowance. Don’t fall for there slick wordings calling effective trade credit. Go They appraised car at $15780 but they only gave $14870 for trade allowance. Don’t fall for there slick wordings calling effective trade credit. Go somewhere else and get the value for trade in. We we’re their until almost 10:00;waiting for financing. We ran through paperwork didn’t realize until next day., You get the credit off your taxes when trading in but they took off trade in also. Very sketchy. More