So this has been an issue for over 2 months with this dealership.
Traded in my Subaru on October 26, 2016. Eric, the sales guy: awesome. He's the only person there that actually cares about the customer. So after I traded in my car, that's when the issues started. They hit my credit 12 times with 12 different banks before they finally say, "enough, lets find a bank for Michael and stop hitting his credit." After getting the payoff from Subaru of $26,447.00 that's good til November 19, I'm good as of November 15/16 after chad in finance along with Mauricio saying to me and my girlfriend we got you don't worry, it's taken care of.
Fast forward to now, I am being told from chase last Wednesday that there is still money owed on my car because perry did not send in the payment until November 23, 4 days after the deadline with no one checking the payoff should they go past November 19. Instead of getting a new 10 day payoff amount back in November, they go by the seat of their pants and say oh well, let the customer pay.
I am having to pay the interest and outstanding balance on a car that I have not had for almost 2 months now, and they decide to tell me this 3 days before the 30 day overdue deadline, which will severely impact my and my girlfriends credit.
I am being also told that, since they screwed up with the payoff, that I either pay the amount that's overdue for that time, or they sue me for it. Bob, the sales manager, is basically telling me, "it is what it is, either you can pay that amount, or we will take you to small claims."
I will never trade in my car again, and especially not to perry ford, after being extorted for a payment on a vehicle that is sitting for sale on their lot and after being sent a check a few weeks ago for the overage amount that they supposedly paid on my trade. They are rude, ethically and morally irresponsible and expect their customers to pay for their mistakes. I want the money I had to pay back, or I will be sending an invoice and send to collections the amount that I had to pay for this mistake. If there is anyone who is smart enough to stay away from this place, do so immediately.
I also don't appreciate the extortion that bob has threatened me with.