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Phil Fitts Ford & Lincoln
New Castle, PA
1,276 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,276 reviews
May 17, 2021
Had vehicle in for a recall service notice. In performing the repair, a problem occurred which required an extended waiting time. Kevin advised me of this and was able to get me a loaner vehicle so I did not the repair, a problem occurred which required an extended waiting time. Kevin advised me of this and was able to get me a loaner vehicle so I did not have to wait at the dealership. The repair was completed the same day. More
by GLGALLAGHE
Verified CustomerEmployees Worked With
Kevin Whitty
May 17, 2021
Friendly, efficient service. I needed an oil change ant tire rotation. I noticed my inspection would be due in a couple of months; they did that as well. tire rotation. I noticed my inspection would be due in a couple of months; they did that as well. More
by buckws
Employees Worked With
Kevin Whitty
May 17, 2021
I take both my Ford and my wifes chevy to this dealership for service. They are always friendly and do an outstanding job no matter the task. for service. They are always friendly and do an outstanding job no matter the task. More
by robert.leilani10
May 17, 2021
My salesman, Brian, was so nice. I explained that I was disabled & couldn't "car shop" easily. I told him what I wanted, & he brought the car to me! Then when I said OK, he brought it back when I had my disabled & couldn't "car shop" easily. I told him what I wanted, & he brought the car to me! Then when I said OK, he brought it back when I had my money arranged for the car. More
by chandlersallyk
Employees Worked With
May 14, 2021
Quick, easy, hassle free experience... I will definitely buy another car from here.... Rod Franzi made my experience enjoyable. I love my Ford Bronco Sport. buy another car from here.... Rod Franzi made my experience enjoyable. I love my Ford Bronco Sport. More
by tnehlen
Employees Worked With
May 13, 2021
Our salesman Rod Franzi found us what we were looking for and worked out a good deal for us and we were very happy with the whole process and worked out a good deal for us and we were very happy with the whole process More
by SDG1028
Employees Worked With
May 11, 2021
Excellent staff and easy to work with. All employees all very trained and can be trusted with you vehicle. Highly recommend this dealership to others. very trained and can be trusted with you vehicle. Highly recommend this dealership to others. More
by GCARR56123
May 10, 2021
Phil Fitts Lincoln is a highly capable organization whose staff always works diligently to satisfy customer needs and wants, even in times when COVID complications add special resource challenges. I'd very h staff always works diligently to satisfy customer needs and wants, even in times when COVID complications add special resource challenges. I'd very highly recommend this dealer. More
by NWPAPHIL
Employees Worked With
Kevin Whitty
May 10, 2021
They always take good care of my car. Went for inspection , Emily , and evaryone, was very pleasant! Since it was raining hard they parked my car inside garage doors. So I wouldn't have to go inspection , Emily , and evaryone, was very pleasant! Since it was raining hard they parked my car inside garage doors. So I wouldn't have to go out in the rain when they were done! More
by Aunt Liz
Employees Worked With
Emily
