Phil Long Ford of Denver

My purchase of a used car. My experience with the purchased of a used car was great. I had a great salesman (Johnathan Goodboe) who was compassionate, and professional. After My experience with the purchased of a used car was great. I had a great salesman (Johnathan Goodboe) who was compassionate, and professional. After my initial contact with him to inform him of our interest in a particular car, he located the car in the lot and got back in contact with me. He wasn't pushy or overbearing, but was very patient and helpful. He answered all of my questions. Johnathan even came in to work on his day off to help us close the deal. I was impressed. The dealership took my trade-in and gave me the best trade-in price that they could give, even with the mechanical problems existing on my vehicle. Thank you Johnathan Goodboe for a excellent buying experience at Phil Long Ford. More

AMAZING HELP My fiancé and I went to Phil Long Ford of Denver, CO and let me tell you it was the best service we’ve received from a car dealership! If you are look My fiancé and I went to Phil Long Ford of Denver, CO and let me tell you it was the best service we’ve received from a car dealership! If you are looking for someone to trust here I recommend Matt McCarty and Derrick Trujillo! AMAZING people!! More

Awesome customer service! Nameer and Diana worked together to get me into a car that was dependable as well as affordable. They made what I thought would be a stressful day int Nameer and Diana worked together to get me into a car that was dependable as well as affordable. They made what I thought would be a stressful day into a breeze. I would definitely recommend them! More

Great experience I purchased a Ford Fusion from Chai and had Diana Winston as our finance consultant. Chai was so great with our family and found us the perfect vehicl I purchased a Ford Fusion from Chai and had Diana Winston as our finance consultant. Chai was so great with our family and found us the perfect vehicle. Awesome experience that ended with an affordable car! Diana was the most knowledgeable finance associate to end our great experience! She was so patient, knowlegable and an absolute pleasure to be around! Definitley recommending to ALL family and friends! More

Joe was wonderful!! Joe was such a wonderful person to work with! Honest and personable - it was easy to work with him. He wasn't pushy and I didn't feel pressured to b Joe was such a wonderful person to work with! Honest and personable - it was easy to work with him. He wasn't pushy and I didn't feel pressured to buy that day. Joe knew how much I loved the Flex and worked hard to get the deal I wanted! More

A honest dealer She worked hard for me so happy...She was out for my best interest.. I have to my friends to go there...Lots to choice from She worked hard for me so happy...She was out for my best interest.. I have to my friends to go there...Lots to choice from More

Great experience with Ed! We have been working with Ed for a few month's and wanted to wait when the time was right. Ed never once pressured us, and walked us through every ste We have been working with Ed for a few month's and wanted to wait when the time was right. Ed never once pressured us, and walked us through every step of our new Explorer! Ed was very professional and has earned my business for life. Chevy guy went ford and loves everything about it. Thank you again Ed, it was a pleasure working with you. More

Good Experience It was nice to not be pressured into a sale, straight up facts, no games, pricing was presented and I honestly felt I received the best price right up It was nice to not be pressured into a sale, straight up facts, no games, pricing was presented and I honestly felt I received the best price right up front. Getting the paperwork done in a timely manner was also a nice touch! More

Patience Required. If you're only seeking an oil change and the occasional tire rotation, the Quick Lane does a resonable job...in most instances. They'll have your vehi If you're only seeking an oil change and the occasional tire rotation, the Quick Lane does a resonable job...in most instances. They'll have your vehicle serviced in an hour or so. Just wanted to share the service I received during my last two visits. A few months back I visited for an oil change. The rear brakes were identified during the inspection as in need of replacement. Decided to replace at a later date. Took my truck home and realized the technician left his chew spitter in the center console. Some would have been offended, I simply threw it away when I got home. Today I visited for another oil change, tire rotation, and rear brake replacement. Although busy, I was advised it would be approx two hours. I told the service advisor I would wait for the truck. At hour three I was advised my truck had just been placed on a lift for service with the explaination "we thought you were dropping it off." Apparently the waiting customers were receiving preference..I saw a lot of faces come and go. Two more hours. While sitting in a waiting room for five hours I had an opportunity to make and reflect on observations. One tech in particular spent more time in the office speaking with the office women, almost to the point of creepiness...awkward. I walked out to the service bay to confirm, with any luck, this wasn't my technician. I don't think he was but he sure could have been helping the other tech instead of making time with the flirtatious duo behind the counter. Lacking efficiency and accountability. I paid the agreed upon amount after five hours of waiting and was out the door without so much as a "How can we make this a more positive experience for you in the future?" I'm locked in for a few more oil changes (coupon book) and hope things change for the better. I bought a new truck from Phil Long years ago but recently went to a competitor to replace it. Phil long offered to sell me a used truck (lariat) for basically the same price as a brand new, off the showroom floor Lariat, one model year newer. I'm a reasonable, educated consumer with simple expectations. More

Best Experience - Total Professionals! My experience at Phil Long was just really excellent! A potential customer is made to feel welcomed when you first walk in the door, and the salesper My experience at Phil Long was just really excellent! A potential customer is made to feel welcomed when you first walk in the door, and the salesperson I dealt with, Ralph, was so friendly and helpful. The Finance Manager, Diana, made the impossible happen, and I feel I got the best deal, and a chance to reestablish my credit while driving a car of my dreams! Thanks to the Phil Long team! Shannon More