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Phil Wright Autoplex
Russellville, AR
1,840 Reviews
At Phil Wright Autoplex in Russellville AR, our goal is to provide you with an excellent experience while you're shopping for your new or pre-owned vehicle. We have a wide array of Chevy, Buick, and GMC inventory. We will work with you to get the deal you are looking for today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,840 reviews
October 21, 2021
Very professional; not pushy for a decision whether or not to buy. Since I had bought several vehicles there before, that was a huge reason to drive from Fayetteville to Russellville to see what you had i not to buy. Since I had bought several vehicles there before, that was a huge reason to drive from Fayetteville to Russellville to see what you had in stock. My boyfriend who accompanied me was also impressed & will keep you in mind when he decides to purchase a vehicle. I was always treated kindly when I visited your dealership. A lady remembers that!!!! More
by DCRIDDLERAZ
Verified CustomerEmployees Worked With
Creed Chronister
October 21, 2021
They checked the same safety error three times with no fixes for problems!!!!!! Then said I will have to pay for it!!!! fixes for problems!!!!!! Then said I will have to pay for it!!!! More
by PAPPY.POWELL63
Employees Worked With
October 17, 2021
Customer service like no other dealership! They treat you like family. They bend over backwards to make you happy. like family. They bend over backwards to make you happy. More
by FELTNERSATHLETESCORNER
October 17, 2021
I was on a mini vacation from out of state (700 miles from home) when my car broke down. I brought it to Phil Wright who was able to fit me in their busy schedule, which I appreciated. The work was a l from home) when my car broke down. I brought it to Phil Wright who was able to fit me in their busy schedule, which I appreciated. The work was a little extensive and the parts had to be ordered. I had to leave my vehicle with them, rented a car to get home and came back a week later to pick up my car when it was fixed. Their shop is closed on weekends so my dad, who lives in Russellville, picked my car up for me. After my dad got the car home, he inspected under the hood. One of the clips to the fuse box was broken, so it wasn't sealed. Also, my dad found a loose cover laying in the engine compartment along with a loose bolt. One of the parts I had replaced was the brain box, which was just laying on the motor and not bolted down. The box is supposed to be secured over the battery and then bolted down. My car obviously wasn't test driven and the brain box not placed back in the proper position and secured. Also, the in-window vent visor on the front passenger door was snapped off and the only thing holding it onto the car was the window being rolled up. I'm lucky I didn't roll that window down on the highway because I would have lost the visor. I wasn't receiving updates while they had my vehicle and I had to keep calling them to find out the status. I'm grateful they fit me in without an appointment, being so far from home, but very displeased with the customer service. I also had the timing chain and other parts replaced at Phil Wright but no longer feel confident about the car after they've worked on it. My dealership where I live had to correctly position and secure the brain box and I had to replace the fuse box cover. 2016 Chevy Equinox, purchased new, with only 50,000 miles at the time it broke down. More
by nativemajesty
Employees Worked With
Dewayne Caldwell
October 15, 2021
Ok have to admit I wrote the last review mad but jd and Adam are trying to work this out. There was some major misunderstanding and they are trying to work it out. Thanks guys and sorry for jumping the gun Adam are trying to work this out. There was some major misunderstanding and they are trying to work it out. Thanks guys and sorry for jumping the gun on being irritated. More
by WATKINST6309
October 12, 2021
The car dealer was amazing and worked with me to find the car I wanted .. Thank you Clint !! car I wanted .. Thank you Clint !! More
by kellyann2783
October 08, 2021
John David Jones was super helpful and professional. He was patient with all my questions and quick to respond. was patient with all my questions and quick to respond. More
by JPIPES7372
Employees Worked With
October 08, 2021
We had our new Buick Envision first service there recently. Wonderful service department and our car was serviced and out in a timely manner. Friendly staff and our salesman Russell Wade is the best! recently. Wonderful service department and our car was serviced and out in a timely manner. Friendly staff and our salesman Russell Wade is the best! More
by JLDRIVER0
Employees Worked With
Other Employees :
Lady at the service department, not sure of her name but very friendly.
October 07, 2021
I was charged over 5000 dollars for repair car is worse than before Sputters when you push on gas, brakes sound like metal on metal and shakes all over when it starts than before Sputters when you push on gas, brakes sound like metal on metal and shakes all over when it starts More
by JAQBROWN
Employees Worked With
Service dept.
