Back

Phil Wright Autoplex - Service Center

Russellville, AR

4.5
606 Reviews

606 Reviews of Phil Wright Autoplex - Service Center

Sort by
December 26, 2022

I took our 2021 Tahoe in, and they said it would be a couple of days. They fixed the problems, and had it done like they said, a couple of days. Great service, and knowledgeable mechanics. More

by TIJER0076
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk
Dec 28, 2022 -

Phil Wright Autoplex responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Phil Wright Autoplex Team

December 18, 2022

THEY ARE ALWAYS SO HELPFULL AND DO A GOOD JOB ALWAYS USE YOU . HAVE PURCHASED A FEW NEW AND USED CARS FROM THEM More

by KAYANDRONGREER
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vernon Hubbart
Dec 20, 2022 -

Phil Wright Autoplex responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Phil Wright Autoplex Team

December 18, 2022

My interaction was for a service repair. The vehicle was there for about 16 days. There was about 8 days for part delivery. Once the part arrived it took about 6 days to get the repair wor More

by SCOTTBENNER2010
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne in Service Dept
Dec 20, 2022 -

Phil Wright Autoplex responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Phil Wright Autoplex Team

December 10, 2022

Excellent service and work time I am happy with the job done. Great job done More

by smokey200062
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 13, 2022 -

Phil Wright Autoplex responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Phil Wright Autoplex Team

December 09, 2022

They did the work in a timely manner Returned the vehicle to me after my inspection I was very pleased and intend on using the dealership again. More

by johnapreddy
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Dec 12, 2022 -

Phil Wright Autoplex responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Sincerely, The Phil Wright Autoplex Team

December 04, 2022

Myself and several family members buy from Phil wright. I purchased my 3rd vehicle with Phil wright because Iv always had amazing experiences in the past . Within 3 months, my new vehicle started having p More

by KATELYNGOLDSBOROUGH
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Holbrook
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2022 -

Phil Wright Autoplex responded

Thank you for taking the time to share your recent experience at Phil Wright Autoplex. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, The Phil Wright Autoplex Team

November 25, 2022

Quick and friendly. Always get appointment the week I call. Ready to get a new car soon More

by BILLIEJEANWARREN
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 28, 2022 -

Phil Wright Autoplex responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Phil Wright Autoplex Team

Nov 28, 2022 -

BILLIEJEANWARREN responded

Thank you

November 23, 2022

The chevrolet service department does their very best to get you in and out and not make you pay for things to be done that you don’t need. Been using their service department for 12 years. More

by MOSELEYM76
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlyn
Nov 25, 2022 -

Phil Wright Autoplex responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Phil Wright Autoplex Team

November 07, 2022

Excellent service and and customer service for my family and glad to know that I can rely on them More

by smokey200062
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don't remember
Nov 09, 2022 -

Phil Wright Autoplex responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Phil Wright Autoplex Team

November 06, 2022

Service worked on a recall and installed the brake light incorrectly causing water damage to my headliner and "warranty won't cover" AND charged me $75 just to tell me that! Not happy with ANY of the "servi More

by CANYN13.TH
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Phil Wright Autoplex responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, The Phil Wright Autoplex Team

Nov 08, 2022 -

CANYN13.TH responded

Our salesman, Blake, got with the service department and they have offered us some "free" services for the issues. We shall see what the outcome is. Big thank you to Blake!

2
...