Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Phillips Toyota
Leesburg, FL
1,104 Reviews
At Phillips Toyota, you’ll find everything you’ve always wanted and always expected from a car dealership. We put the excitement back into buying a vehicle with our Family Plan. Every New Toyota purchase comes with a Lifetime Nationwide Warranty, 4 years maintenance included and 5 years of 24 hour roadside assistance 7 day's a week.
As a family owned and operated dealership, we treat people with the consideration and respect they deserve – just like our own family members. One of the common comments from first time customers is that they have never bought a vehicle before so effortlessly. We take pride in presenting our dealership everyday and it shows with the level of service you receive every time you come to our showroom. We also like to give you a little more.
When you utilize our state-of-the-art service department, you’ll receive our Complimentary Shuttle Service. We also stock a wide selection of used cars including Toyota Certified Used Vehicles.
Phillips Toyota offers a full selection of service areas including:
New Toyota Vehicle Sales
Pre-Owned Vehicle Sales
Certified Service Department
Car Loans & Financing
Full Selection of Toyota Parts & Accessories
At Phillips Toyota, our goal is always 100% Customer Satisfaction. Let us earn your business.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,104 reviews
September 21, 2023
They snatched defeat from the jaws of victory! I was pleased with my salesman and the dealership, until I wanted to cancel the warranty. I asked for a copy of the completed cancellation form be e I was pleased with my salesman and the dealership, until I wanted to cancel the warranty. I asked for a copy of the completed cancellation form be emailed to me. Two weeks later I’m still waiting after numerous emails and a few phone calls. I would never buy a car from them again, after this experience. I would certainly warn my friends to expect delays in the warranty cancellation process. It took two weeks to get someone at the warranty company to acknowledge the cancellation verbally. They are saying I’ll be waiting up to six more weeks to process the cancellation and send me a refund. If you need a warranty, please explore your options carefully. They had all the time in the world to sell me the warranty, but couldn’t find the time to scan and email me the completed cancellation form? What kind of place leaves a customer without proof of a transaction that costs thousands of dollars? Unbelievable ! More
by TGirard001
Employees Worked With
Helpful September 20, 2023
Took my Lexus into Phillips Toyota service 9/11/2023 to diagnosis a squeak heard during driving and left unsuspectingly WITHOUT ANY BRAKES! What happened after and my interaction with the new service mana diagnosis a squeak heard during driving and left unsuspectingly WITHOUT ANY BRAKES! What happened after and my interaction with the new service manager Kurt Menschel was unacceptable. Overall CUSTOMER SERVICE RATING OF THIS EXPERIENCE IS A ZERO. Vehicle needed brakes and rotors due to mileage and rust. This was expected but I had brought this car into Phillips 2 months earlier for PM/ oil change and after a full multipoint inspection nothing was recommended for service. I even asked about the brakes but trusted that evaluation from a certified dealership service center. Today’s repair quote (received in writing including tax) was $2235, which I declined, simply to get another estimate elsewhere and the service advisor Nick drove the car upfront to me. I paid a diagnostic fee of $173 that Nick assured would be deducted from the total due upon repair and attempted to drive out from the parking lot. Instantly there was a significant wobble in the tire rotation at less than 5 MPH. I turned around in the dealership parking lot just before entering the 6-lane roadway of RT 441. That’s when I depressed the brake pedal and it went to the floor. No BRAKES!! I immediately went to Nick who had noticed the same condition of the vehicle and stated he thought I had driven the car in like that. This car brought in with a squeak was now not drivable and unsafe due to what occurred inside the service garage. This was where Kurt entered the situation. I explained to him that the technician had done something during the inspection that caused the car to now have an extreme wobble and no brakes. I insisted he drive my car warning him to stay only in the dealership parking lot. He agreed the car was unsafe and could not be driven out. He offered a loaner car at no cost if I decided to have the repairs done which I really had no other choice now. He went on trying to explain stating “I’m glad this happened here, You should be thankful it didn’t happen while you were driving” When I expressed this only occurred because of what the technician had done he claimed (speaking without all the facts) that the technician had only taken the tire off and looked at the brakes, rotors and calipers. Nothing was taken apart and thus they had not caused any unsafe issue in the car. This was not true and later determined when camera reviewing by Kurt himself of recording inside the service bay showed that during the diagnostic service the technician took off the brakes and caliper, he squeezed the caliper piston to check it’s condition and that’s when it seized in place. It would be 5 days for parts to arrive but the repair was actually completed 1 day early. A test drive was completed with Kurt and after believing all was repaired we discussed the bill. He continued to claim he reduced the cost $500 touting that the loaner car use was $255. We only needed a car (that Lexus provides without charge) because of the actions inside the service garage that rendered our car unsafe and unusable. At one point Kurt held up a rusted caliper that he had stored under his desk stating “this right here is negligence” suggesting that I was the cause of the needed repair. I reminded him any negligence was from the previous multipoint inspection done at Phillips not recommending a needed safety repair. The cost on the bill he presented was $1999.81. I advised him to apply the $173 already paid and we would be done. He then stated he didn’t know Nick had given that and wasn’t going to reduce the cost anymore because “why should I take money off when you are going to blast me with a review”, suggesting the amount charged to customers was dependant on how the service review was given? It was excuse after excuse from him and the more he spoke the worst the experience got. Closer review of costs paid, Kurt had inflated the amount he claimed to be reducing when actually it was only $62 less than quote More
by cbonferraro
Employees Worked With
Kurt Menschel
August 13, 2023
Our experience with Phillips Toyota was very positive. Our Sales Associate Mark Hosler was extremely helpful, made us feel very comfortable and his professional work ethic was superb. Mark is very custome Our Sales Associate Mark Hosler was extremely helpful, made us feel very comfortable and his professional work ethic was superb. Mark is very customer driven. His devotion to Phillips and it's customers certainly makes things feel like you are part of the Phillips Toyota family. As a repeat customer it was nice to know that Phillips does care about repeat business. Also a shout out to Al Parrow, Emily Metz, Thomas Aviles and Stephen King for their help in sealing our purchase. Bob & Patti More
by Perfect48
Employees Worked With
July 28, 2023
Duey was FFE! …..Fast, friendly and efficient. He was on task and thorough. His main objective, which was quite apparent, was to give us the BEST customer service …..Fast, friendly and efficient. He was on task and thorough. His main objective, which was quite apparent, was to give us the BEST customer service experience….he succeeded! Without a doubt, our BEST car buying experience provided by an excellent salesman. Kudos to Phillip’s Toyota for having such a great team member. He is testimony to how well you select and train your team! More
by Dr. D
June 11, 2023
Had a great experience with my sales person Luis Loperena. He answered all of my questions and facilitated a seamless transaction. I really can’t say enough about how great he was at his job but a Loperena. He answered all of my questions and facilitated a seamless transaction. I really can’t say enough about how great he was at his job but also that he was patient and responsive above and beyond what is expected. I do think that the dealership should post their fees in their adds on carsforsale.com rather than posting A price and not including the dealer fee or electronic filing fee as required by Florida statute. The first i heard about these Fees was from the salesman when he sent me a text with an out the door price That is not what is what seems to be required by law in Florida. Otherwise, I would commend this dealership for the amazing people that work there including Tom who finalized our paperwork and the guys in the garage who balanced the tires when I noticed some vibration on the test drive and got the vehicle ready for me to take home. These were outstanding people who I would highly recommend. I’ll be back even though I felt that they should have listed their fees in the advertised price. Ultimately they did A lot of really important things right. I drove an hour and A half to get there and it was well worth the drive. BRAVO!!! More
by TGirard001
Employees Worked With
May 27, 2023
Have bought many cars from Phillips. Excellent, polite, reliable, and knowledgeable staff. Our sales person, Mark Hosler, goes the extra mile to make car buying easy and stressless. Excellent, polite, reliable, and knowledgeable staff. Our sales person, Mark Hosler, goes the extra mile to make car buying easy and stressless. More
by Bob & Sherry
Employees Worked With
May 26, 2023
My initial visit to the sales office to inquire about the purchase of a 2023 Rav 4 was coordinated by Duey Cyr. He was personable and answered our questions about the Rav 4. He showed us the list of vehicl purchase of a 2023 Rav 4 was coordinated by Duey Cyr. He was personable and answered our questions about the Rav 4. He showed us the list of vehicles that would be arriving in the next 30-40 days. We found one that we liked and we started the purchasing process. The deal was finalized at this visit. Duey did an excellent job coordinating purchase . The Rav 4 arrived 23 May and we finalized the purchase. Duey spent several hours with us explaining the operation of the accessories and setup of the Toyota app. Duey is a super sales person and made the purchase of this vehicle a pleasant experience. I have been a long time customer of the Phillips excellent service department but this was the first purchase from Phillips. I must commend Phillips for the most pleasant experience I have ever had purchasing a vehicle . More
by gjkeys
May 22, 2023
Rhonda Cook is the best service advisor! I was 3 times with low tire pressure, nobody find the cause, ONLY Rhonda solved my problem very professionally. THANK YOU!! I was 3 times with low tire pressure, nobody find the cause, ONLY Rhonda solved my problem very professionally. THANK YOU!! More
by Vicky
Employees Worked With
May 19, 2023
When I went the first time, I wasn’t too happy with one of the sales guy, but then I decided to go again, and I found Mr. Bryan, who happens to be a wonderful seller. He went above and beyond to answer my of the sales guy, but then I decided to go again, and I found Mr. Bryan, who happens to be a wonderful seller. He went above and beyond to answer my questions, and to please me in everything I really want it so I have to say Mr. Bryan is the best. More
by Marielee49
Employees Worked With
Bryan Perez - Sales person
