Pierre Ford of Seattle

The salesman and the finance manager were professional and helpful, the sales manager, George Mayer, has not been. He doesn't address my questions about the car,and has caused endless delays, which are and helpful, the sales manager, George Mayer, has not been. He doesn't address my questions about the car,and has caused endless delays, which are costing me a great deal of money, because I am having to pay out of pocket for a rental car. He quoted $2,000. to ship the car, which is double and more over other company bids. He says his shippers are better. Then, I wanted the stock rims put on the 2014 Ford Focus ST. He tried to tell me that the ones on it are stock, but they are not. I found MANY autoparts retailers offering the right ones. He said "his people" couldn't find any. Now, after weeks of waiting, he wants me to sign a contract with no total price on it, or items included. He's done NOTHING to facilitate me buying this car, no communication for over a week at a time, and I'm no further ahead than I was over a month ago. This was to be a CASH SALE at asking price! I have bought many vehicles before, but this is one negative experience! More

I went to Bill Pierre Ford for some warranty work and a complimentary inspection. Im mechanically inclined and just wanted the recalls done, this is what they recommended; -Rear brake pads and rotors -En complimentary inspection. Im mechanically inclined and just wanted the recalls done, this is what they recommended; -Rear brake pads and rotors -Engine air filter -Cabin air filter The problem is that I replaced the engine and cabin air filter not even a month ago. They didn't check either and just decided to recommend them without looking. Another problem is that they told me my rear brake pads were at 2mm and also recommended replacing rotors when In reality I have my own feeler gauge and they measured at 4mm and the rotors weren't pitted scored nor was there any cracks or heat spots and they are well within spec to be resurfaced. To top it all off I popped the hood and found the technician left the coolant tank cap off for the 20 mile drive home. The 2 technician numbers on the repair order are 7069 and 7074, I wasn't given the techs names. Do better. More

I do not recommend giving this dealership any of your contact information. They have false advertising online. I filled out their Kelley Blue Book Value for my vehicle to understand it's trade-in value. contact information. They have false advertising online. I filled out their Kelley Blue Book Value for my vehicle to understand it's trade-in value. Their website clearly lists instant knowledge of that information. Upon submitting my vehicle information, I was immediately contacted at 7pm at night by phone. I was told I had to bring in my vehicle to know it's value...even though I spent a half hour filling out their form. I went in the following day because I really wanted to know. Nice kid. We drove a vehicle and looked at others. I made it very clear upon meeting that I was not going to purchase a vehicle that day. Finally, I was able to get a price for trade-in. Then I was asked again about what they can do to help make the purchase. I again stated I was not going to make a purchase that day. They brought over the estimate for payments and asked again! And I repeated again. And since that day I have received multiple emails and calls. I responded asking not to be contacted anymore and I was just contacted again! 3 weeks later! Save yourself the headache and don't give them your contact information. They're very pushy. They're overpriced. They seem desperate to make the sale. I hope this helps someone. More

Everyone was very helpful and accommodating. They were very knowledgeable and made for an enjoyable experience They were very knowledgeable and made for an enjoyable experience More

Very friendly staff, actually felt like a human instead of feeling intimidated, and the purchase was easy going and fun to do! of feeling intimidated, and the purchase was easy going and fun to do! More

I went online last year and ordered a fully loaded, brand new, Mustang Mach E from Ford. Ordering it this way meant the price was locked in at MSRP and really all Bill Pierre had to do was sign the final pap new, Mustang Mach E from Ford. Ordering it this way meant the price was locked in at MSRP and really all Bill Pierre had to do was sign the final papers and give me the car when it arrived. With the incompetent crew they have at the dealer they couldn't even do that. When my car arrived after a 6 month wait, the dealer didn't even contact me. Ford emailed me and I had to reach out to Bill Pierre. Once I got ahold of someone in the sales department they informed me they had scratched my car on delivery but asked me to come in the next day to do the paperwork. I am pretty understanding that things happen, so I went in the next day and did the paperwork. After spending 5 hours at the dealer they were finally able to process all the paperwork which seemed like a strangely challenging task for a group whose job is selling cars. (no trade-in, financing pre-approved, direct through Ford- should have been the simplest task ever) Even after 5 hours though, they still couldnt tell me where my car was. They had actually lost my car and couldn't tell me where it was being repaired or when I would get it back. It took me 4 days to finally get an update from them on a car that I had now already paid for. The next week they eventually delivered my car to me. However, this wasn't even something they could do right. They delivered me a car without temporary license plates or an owners manual. The owners manual had the code to the car door in it, which normally wouldnt be a big deal but since I was planning on driving this car with my phone as the key a backup entry code is a nice piece of mind. The incompetent sales staff once again couldn't help me and I finally had to get through to the customer service manager, Jody. After waiting another three days they were able to find my owners manual and email me temporary plates so I could legally drive my car. At this point, I thought I was done dealing with the ridiculous sales team, but nope, not out of hot water yet. When I went to take off the hideous Bill Pierre license plate frame they hung on the car, I found that the entire section of the car covered by the plate was where they failed to properly repair the paint on the car. This is a brand new car, and when they had fixed the scratch on my bumper that occurred during delivery, they were so lazy fixing it that they got overspray on the car with a very obvious tape line and then just covered it up with a paper license plate. Totally unacceptable and dishonest. Over the next two months I tried to get my car fixed to my expectations. At every step of the way I had to hound the customer service manager to get the help I was desperately looking for. They took my car for an entire week and gave me a trashed Ford eco-sport as a loaner car. They made a bunch of excuses about a vehicle shortage, but it was insanity to give me an absolute beater after I had just paid full price for a brand new car that they had damaged and then expect me to drive an absolute piece of junk while they tried to fix their mistake. After the entire week, they told me it was ready to come pick up. When I showed up the sales man told me he was sorry but they hadn't fixed my car. They had tried to buff out the overspray and if anything made it worse. The flawed paint was very obvious and could be spotted from a mile away. I brought the car in a second time and they once again had it for several days. This time they still couldn't fix the paint properly. When I complained to the customer service manager that it still wasn't done correctly she told me she didn't know how that would be possible given how they did the repair. At this point I gave up. I had invested probably 40 hours of my time going back and forth with the dealer to fix their mistake. They never once went the extra mile or went above and beyond but consistently did the absolute bare minimum only because I was begging them to. I love my new Mustang Mach E. It's been an awesome car. I will buy more Fords but never again from Bill Pierre. Dishonest, Lazy, and the worst car buying experience I've ever had. I suggest you take your business elsewhere. More

There's very helpful very friendly and have very good customer service I would recommend them to anyone they want to help people and they help me out a lot and I appreciate it customer service I would recommend them to anyone they want to help people and they help me out a lot and I appreciate it More

My experience at this dealership was thoroughly exceed expectations. Staff was courteous, helpful, and transparent. Many greeted me personally and offered their own small part in my customer experience. R expectations. Staff was courteous, helpful, and transparent. Many greeted me personally and offered their own small part in my customer experience. RAYMOND and KELLY (the gentlemen that specifically helped me, salesman and store manager respectively) went above and beyond to take my trade in and a more than reasonable price and get me the car that I wanted at a monthly payment that I could afford. NO BUTS ABOUT IT. THEY HELPED ME GET WHAT I CAME FOR. More

Very professional. great to to work with. They were very good at following up with me to insure I was happy with my car and experience . good at following up with me to insure I was happy with my car and experience . More

Stevie J was great to work with! Helped me get out of my old car old car More