Pine Belt Chevrolet - Service Center

LOUSY SERVICE DEPT The sale team at Pine Belt Chevy in Lakewood were mediocre at best. While they have enthusiastic personalities, it's all just a show. They did not h The sale team at Pine Belt Chevy in Lakewood were mediocre at best. While they have enthusiastic personalities, it's all just a show. They did not honor advertised pricing (typical bait & switch, to get you into the dealership) but were helpful in negotiating agreeable terms. They make a big production of each sale/lease by putting your photo on the their large screen monitors, within the showroom and playing very loud obnoxious music after closing a deal (quite embarrassing if you ask me). Now, I'm not one to typically give negative reviews, as I usually just let things be if I have a bad experience with a particular business but in this case, I felt a review was warranted. The obnoxiousness of the sales team here at Pine Belt would not have swayed me from returning to this dealership, when I was ready to purchase my next vehicle, however their service dept will absolutely discourage you form returning. The sales dept at Pine Belt Chevy in Lakewood, NJ has probably the worst customer service skills that I have ever encountered. They are rude, disrespectful and down right nasty. My truck tire suffered a blow out on the interior sidewall, with 6,300 miles on it and I was basically told that I'm a liar and that I must have hit a pothole, so the blowout would not be covered under warranty and a new tire would cost $208.00. When I stated that I didn't feel as though blowouts were common on the inside wall of a tire, even if I hit a pothole, the truck only had 6,300 miles on it, so could the wear be prorated, I was promptly told "No". Then I proceeded to inquire as to the warranty on the tire through the manufacturer (Good Year) and Pine Belt service team refused to contact Good Year, stating "Maam, you hit a pothole. A new tire is $208.00 and maybe you should watch more closely where your driving".....we'll I was pissed! I had the spare tire on the truck, so I promptly drove it to an authorized Good Year tire retailer, and guess what...............Good Year covered the cost to not only repair the tire but they replaced it with a brand new tire, as they themselves inspected the damaged tire and found it to be a manufacturer defect!!! If I had listened to Pine Belt service dept., I would've spent $208.00 on a new tire and that would've been the end of it. Now, it wasn't the cost of the tire, it was the mere fact that Pine Belt dealership was not standing behind their product and not even attempting to make a simple phone call into the tire manufacturer to exhaust all possible resolutions. After my tire was relpaced by the independent Good Year retailer that I had brought it to, I called Pine Belt service dept. to speak to the manager. Well, after explaining my issue, the manager raised his voice and told me that his service team did nothing wrong and that they make the decisons on if they want to cover damages or not and do not have to call anyone else to see if coverage is available. I obviously let him know that wasn't a good way to conduct business in order to maintain clients..... he cursed at me and then hung up the phone. Needless to say, if this is the way Pine Belt treats their clients, I will never step foot into any Pine Belt delaership again, and neither should you. More

Chevy’s Shining Knight Saves the Day!!! No Truck, No Ride, No problem!! I brought my truck in for service on Friday and the repair needed took longer then anticipated. Unfortunately there wa No Truck, No Ride, No problem!! I brought my truck in for service on Friday and the repair needed took longer then anticipated. Unfortunately there was no loner car available so I was told to call again Monday. Stressed out I tried again on Monday for a loner and they were still out. I needed to get to work today and had no way to get there. Well after today Marvel should add Robbie to the Super hero list. I called him up and told him my woes. After 5 minutes, I get a call back with a loner car waiting for me to pick. Oh wait! The service doesn’t stop there...Robbie ALSO picks me up at my house and personally drives me back to the service dealership. If anyone had any doubts that customer services stops after the deal, this experience will quickly put that to rest. Chevy hold on tight to this guy, he’s a diamond. Pinebelt word of advice- Make Robbie a manager! He’s been doing the job without the title. More

Disgusted, Taken Advantage of, put in danger I dropped my vehicle off early march for a complete engine replacement. The dealership kept my vehicle for eight weeks and only after the first two we I dropped my vehicle off early march for a complete engine replacement. The dealership kept my vehicle for eight weeks and only after the first two weeks, decided that it would be okay to give me loaner vehicle. I spent money out of pocket for a rental car for the first two weeks. once I got my truck back, I was about to drive off and noticed the steering was not right, making noise and not calibrated to the tires. I told the service department and they advised me that it was test driven and that it may just be air in the lines. After I personally had them come out and turn the steering wheel, they took the truck back in and told me that the steering rack was broken. Again, something that should have been diagnosed when they test drove it. I was about to drive onto a highway with broken steering. After being without my truck for eight weeks, I had enough and wanted my vehicle back. They returned the vehicle to me with a check engine light still on and the engine had reduced power. I hope that future potential customers view this and think long and hard about picking this dealership for their service needs. The vehicle was returned dirty on the inside and essentially not operable. I can only hope that this review can serve as training moment for the dealership on how not to service a vehicle. I contacted the better business bureau and am fully intend to file a complaint with them. More

excellent service My car was treated with respect while it was being repaired, and I received my car back promptly. All of the associates were attentive to me and worke My car was treated with respect while it was being repaired, and I received my car back promptly. All of the associates were attentive to me and worked quickly to send me on my way with a clean car . More

Oil change service Not much to talk about they did a great job they did it quickly I was out of there mmmm mmm mm mmmm mmm mm Not much to talk about they did a great job they did it quickly I was out of there mmmm mmm mm mmmm mmm mm More

Great Such a sweet and nice girl. Helped me get to where I had to go and she would not give up until I was helped. Such a sweet and nice girl. Helped me get to where I had to go and she would not give up until I was helped. More

Oil change Had to wait over two hours for an oil change. Several other people advised me that they had the same experience. They are all quite friendly....they d Had to wait over two hours for an oil change. Several other people advised me that they had the same experience. They are all quite friendly....they do their work well.....but a long, long wait. Got there promptly at 10:45.....they took my car in at 1:00! More

We brought our 2002 Chevy Blazer to the service dept at Pinebelt for routine servicing and while waiting decided to walk over to the new car lot...we had been thinking of replacing our 1994 Chevy S10 picku Pinebelt for routine servicing and while waiting decided to walk over to the new car lot...we had been thinking of replacing our 1994 Chevy S10 pickup (which is still going strong, but...). We had purchased a 2009 Cobalt for our daughter--Guy Gilbert was our salesman then so we looked for him because he also helped us to refinance the cobalt 2 years ago saving us some money. We ended up purchasing a 2013 Cruze Eco which is what my son bought last year and has been very happy with! Guy was very helpful answering our questions and setting up the Onstar system for us. The warranty plan is great and will give us peace of mind. We have been only dealing with Pinebelt for the passed 28 years; my first used car was from Pinebelt in 1983 and we have referred friends and family there because we have always had good experiences with the Service Dept too. More

The salesperson I dealt with Angel Vazquez was outstanding. I would highly recommend him and Pine Belt Chevrolet of Lakewood, NJ. He took the time and patience to help me find the right car. Th outstanding. I would highly recommend him and Pine Belt Chevrolet of Lakewood, NJ. He took the time and patience to help me find the right car. The two sales managers Mike Melendy and David Walters were excellent and extremely pleasant and made me feel very comfortable. I will definitely be purchasing all my vehicles from this dealership in the future and will be informing family and friends as well. I would also like to mention the great people at the service center and the service advisor Robert Domolki. They were all so accommodating and eager to please and everyone was smiling! More