My experience at Pine Belt in Lakewood NJ and Uconnect.
Owned a Jeep Grand Cherokee Limited with 34,000 miles from Pine Belt for 5 months now and still have issues. Uconnect will not connect with my car and it vibrates to the point when you would think it is going to fall apart once you hit 69 HPH. Below are more details on how I had a nightmare time with the finance department for purchasing and the service department to try and get the car fixed. Service is now refusing to fix my vehicle due to NJ you can only go 65 MPH. Nevermind the other 35 states where driving 70 MPH is legal.
I spent several hours with Steven in Pine Belt looking at Jeep Grand Cherokees on March 24, 2018. Steven was a great Sales person to work with, but I wish I could say the same for the rest of the department. When it came to negotiating the price, Jared who was the account finance person gave a hard time. Would not give me any monthly payments or estimates without running my credit report. I asked to go with the current going estimate (told him I had excellent credit which was proven too) but refused. I asked if he could beat the price World Subaru/Jeep gave me on the same exact vehicle and ended up telling me to leave and go back to World Subaru/Jeep then. While shaking hands ready to leave, (forget his name) the sales manager came and spoke with me and then Jared in the office. Ended up staying and letting them run the credit report after spending 4.5 hours with a pregnant wife, I was not going to let the hard work go to waste. Long story short I ended up getting the vehicle had had a miserable time signing papers with Jared in the end.
After owning the Jeep GC for a week, I noticed while traveling the NJ Turnpike that the car had a bad vibration starting around 65 MPH as well as not being able to setup Uconnect access. Uconnect support said the calling card needed to be replaced. Scheduled a maintenance date/time with a loaner car. Arrived for my appt and was informed I do not have a loaner car ready/available for me. Rescheduled a 2nd appointment and the same happened, but this time they set me up with Enterprise to rent a car. Had my car for 1 day and they “shaved” my rotors noting the vibration was due to stopping and the Uconnect needed support assistance. Two days later I took the vehicle on the NJ Turnpike again and same issue. Spoke with Uconnect to register my vehicle and they said the head unit needed replacement after resetting the model and sending to factory default. Scheduled a 3rd appointment without a loaner since they are impossible to get and desperate to get a quick appointment. They kept the car for 2 weeks and ended up replacing the 2 front tires and spoke with Uconnect who said the customer needs to create a Uconnect account. Three days later I take the car on the NJ Turnpike and still having vibrations but this time is starts at 69 MPH now. Drove to the service building and told them this needs to be fixed. They had me do a drive test with one of the mechanics. He noticed how bad it was but informed me since he cannot go over 65 MHP in NJ he cannot look into the issue. Spoke with Drew in service (who has been working with my vehicle) and Rich the service manager. They informed me that they are refusing to look into my vibrating car which feels like it’s going to fall apart once going 69 MPH because they cannot drive over 65 MPH in NJ. I called Uconnect again for a 3rd time and informed me there is nothing they can do since the dealer needs to replace the head unit. I guess I need to go to PA or Ohio or any of other state to have my car repaired since you can do 70 MPH. Now I have to rent a car to travel from NJ to FL cause my 2015 Jeep GC Limited cannot do over 70 MPH without the fear of the tires falling or with my wife and daughter in the car.
As of Today (August 2018) 5 months of scheduling service appointments and trying to get my vehicle repaired. I will have a 2015 Jeep GC Limited with 34,000 miles that cannot access Uconnect on the head unit and the whole vehicle vibrates when I hit 69 MPH and gets worse if I go faster. At the point where I wrote up the whole review to post for everyone to read (if they made it this far) and purchase another Jeep from another dealer.