Pine Belt Chrysler Jeep Dodge Ram - Service Center

Never wrote a review before and I'm very disappointed. Been a loyal customer of the service dept since purchasing my 2018 Jeep Grand Cherokee. Last night, 2/5, came home and the car sounded horrific wit Been a loyal customer of the service dept since purchasing my 2018 Jeep Grand Cherokee. Last night, 2/5, came home and the car sounded horrific with rust water on the garage floor. Called to have someone look at it on an emergency basis as I need the car. Could not get an appointment until 2/22. Not acceptable. The suggestion was to take it to the closest Jeep service. You are the closest. Up until today, I have been satisfied with Pine Belt. Not any more. Took the car to a local service service center and it was in bad shape. Water pump, belt tensioner and more. Unsafe to drive. I have an extended warranty with Jeep, but forced to pay $1200 on an emergency basis. This is the 5th Jeep I have owned. Maybe the last. Rick Eytel More

Terrible service sub par parts poor management I admit I have gone to Pine belt Jeep Chrysler since 2016 but continued change of management and poor workmanship forced me to leave. Rear brake job l I admit I have gone to Pine belt Jeep Chrysler since 2016 but continued change of management and poor workmanship forced me to leave. Rear brake job less than oem parts I kno whave to replace, engine job left oil leaking on engine and power seat repair was never programmed correctly. Dont make the mistake of going to Pine Belt you will definitely be sorry as I was and thier Service director is worse one of all. More

Process of my journey with Pinebelt My journey in the purchase of my Jeep was a great process. I worked with Chris Purdie and Ray Robinson. Both of whom gave me a great experience. Fast My journey in the purchase of my Jeep was a great process. I worked with Chris Purdie and Ray Robinson. Both of whom gave me a great experience. Fast forward a few months to needing to make a call for service. This was a horrible experience. The lack of customer service that I received from the first person I dealt with was terrible. I was told told”Well if you want you can go somewhere else”. I spoke to someone who said he was a manager, very rude and just spoke over me. When I called back the service manager was not in so I spoke with Anissa. Thank you Anissa for helping me in my situation. She is an asset in your department. Now , I come in for day of service and was greeted by Frank in service. He was excellent. Now I’m starting to feel better about Pinebelts service department. He proceeds to introduce me to Mark the service manager who allowed me to explain the whole situation of my initial experience. Thank you so much Mark. He was amazing. Come to find out my calls were to the central call center, not the actual Jeep dealership. Mark, Anissa and Frank have restored my faith in Pinebelt! I will never call the other number again, only direct. With all that said my experience ended up very satisfied. Thank you. More

Poor New Customer Service Tried to get warranty work done on my 7000 mile 2019 RAM Pickup. I called the Service number and the receptionist forwarded me to an "Advisors" voice Tried to get warranty work done on my 7000 mile 2019 RAM Pickup. I called the Service number and the receptionist forwarded me to an "Advisors" voice mail. I left a message but he never called me back. I called the Service number again days later and explained how I never got called back from the "Advisor"and this time the receptionist connected me to the Service Managers voice mail. I left a message there and again I never got called back. This is no way to treat a potential new customer. I finally called World Jeep Chrysler Doge RAM which is a lot further away from where I live and their Receptionist set me up with an appointment and a loner right away. More

My Gladiator was wobbling at high speeds on rough patches. I commute every day, 60 miles. I called another dealer/service place and they said I would have to leave the car, i told them I do t have an patches. I commute every day, 60 miles. I called another dealer/service place and they said I would have to leave the car, i told them I do t have anyone to pick me up and I did’nt have any other transportation. I called Lester Glenn and they said ok come in and I waited maybe an hour and they fixed my car. Really really bailed me out in a bad spot. Wanted someone to know. More

Slow but Neat I had brought my Challenger in for Warranty work and Oil Change and Tire rotation. As previously reviewed the price was way to much. I paid 138 - 20 I had brought my Challenger in for Warranty work and Oil Change and Tire rotation. As previously reviewed the price was way to much. I paid 138 - 20 as they already started. Got a call today from the Dealer that I was overcharged and they will refund the difference of somewhere around 50 dollars and include a 25 coupon for my trouble. Okay they acknowledged my complaint, and I appreciate that but we still haven't overcome my other concern. I don't want to beat this death. They did try and unable to duplicate the condition. Guess will try again next Oil Change/Tire rotation, this time for 69 dollars. They do clean work I got to say that. More

I have to say uncle Eddie was amazing all along the way. Pine belt has been the best dealer I ever been, the customer service is amazing, I had the opportunity to be served by uncle Eddie and he was great, h Pine belt has been the best dealer I ever been, the customer service is amazing, I had the opportunity to be served by uncle Eddie and he was great, he explained everything to me and he was making sure I was getting the car payment I wanted to pay, I strongly recommend pine belt in Lakewood on Rd 88. More

service for repairs one vechile we purchased Worse customer services. Purchased a vehicle back in September 2018, there was a cheap in front window. Was told they would set it up for service to Worse customer services. Purchased a vehicle back in September 2018, there was a cheap in front window. Was told they would set it up for service to see if it could be repaired, if not it would be replaced. Was scheduled for November 10, when we get there it was decided that it would need to be replaced. Even though we had a appointment, they were supposed to set us up for a loaner car. They told us that we would have to come back because they would have to order a new window. As of today December 4 they still do not have a window in stock. After numerous phone calls they final schedule a appointment for January 4, 2019!!! It should not take 4 months for a window to be replaced when it had a chip in when it was purchased!!! Left a message for a Supervisor Rick, who does not return calls. No one can say why this service is taking so long. I would not recommend Pine Belt to purchase a car. More