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Pinnacle Nissan

Scottsdale, AZ

3.7
609 Reviews

7601 East Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 609 reviews

February 02, 2024

Nick was amazing, I was really on the fence about getting a car and he was upfront and kept it real about everything. I went in really nervous and he definitely made me feel a lot more comfortable with the w More

by BreLuna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 05, 2024 -

Pinnacle Nissan responded

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.

January 05, 2024

I bought a used 2016 Nissan Titan XD from pinnacle Nissan. They allegedly did 142 point inspection! Tail light was non op! Plus driving home the check engine light came on! Now the 4WD is throwing err More

by Kholwkhol
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony General sales manager, Nicolas Anguenot
Jan 08, 2024 -

Pinnacle Nissan responded

We're disappointed to hear this feedback related to your recent purchase and we want to look into this directly. Please contact Anna Algiene at 480-339-7780 at your earliest convenience to discuss this further.

Jan 12, 2024 -

Kholwkhol responded

Update 1/12/2024 Wow they stand behind their used cars/trucks! They are fixing my new to me truck to make it safe and sound! Thank you very much Tony!

December 21, 2023

I have had a miserable experience working with this service department. I brought my 2018 Rogue in for CVT replacement with 4 codes. And after the transmission replacement, I got my car back and it dro More

by mmiguel
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
mike king
Dec 22, 2023 -

Pinnacle Nissan responded

We're a bit confused with this feedback but we'd be happy to speak with you directly in order to answer any questions pertaining to your service work and current concerns with your transmission. Please contact Anna Algiene at 480-339-7780 at your earliest convenience to discuss this further.

October 14, 2023

Nick will go out of his way to help you. I have bought one new vehicle from there, nick is no hassle, professional and friendly. I’m in the market for another specific vehicle. He’s in the p More

by freedomsbosco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicolas Anguenot
Oct 16, 2023 -

Pinnacle Nissan responded

Thanks for the feedback! We appreciate your business and hope we can assist you again in the future.

September 13, 2023

Scammers! Zero Stars! Stay Away don't buy from them. This is by far my worst car buying experience with Pinnacle Nissan on frank llyod wright in Scottsdale, aft More

by elischapylot08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joey, Sam Quina, Matt Duffy, Nicolas Anguenot, x x, Chase Elsik
Sep 14, 2023 -

Pinnacle Nissan responded

Elis, this review is concerning as all of our vehicles do undergo safety inspections prior to sale. We want to speak with you directly to understand your vehicles condition as well as any other concerns. Please contact Anna Algiene at 480-339-7780 at your earliest convenience to discuss this further.

June 19, 2023

Very pleasant to deal with. Very pleasant experience Friendly and personable staff Recommend to friends More

by Doc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amon Mason
Jun 20, 2023 -

Pinnacle Nissan responded

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

June 09, 2023

My Armada has had issues since day one. The service department is not helpful. It's the same scenario every time. I have a list of issues, they take hours to look at it and 9/10 issues are More

by cperky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wess
Jun 20, 2023 -

Pinnacle Nissan responded

We're disappointed to hear you feel there's been miscommunication with our team. Please contact Anna Algiene at 480-339-7780 at your earliest convenience to discuss your situation further.

June 09, 2023

My Armada has had issues since day one. The service department is not helpful. It's the same scenario every time. I have a list of issues, they take hours to look at it and 9/10 issues are More

by cperky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wess
Jun 12, 2023 -

Pinnacle Nissan responded

We're disappointed to hear you weren't satisfied with your service visit. We strive to deliver excellent customer service to our guests and provide accurate findings related to their vehicles. Please contact Anna Algiene at 480-339-7780 at your earliest convenience to discuss this further.

June 09, 2023

My Armada has had issues since day one. The service department is not helpful. It's the same scenario every time. I have a list of issues, they take hours to look at it and 9/10 issues are More

by cperky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wess
Jun 20, 2023 -

Pinnacle Nissan responded

We're disappointed to hear you feel there's been miscommunication with our team. Please contact Anna Algiene at 480-339-7780 at your earliest convenience to discuss your situation further.

June 07, 2023

Beware of their Service Department! ! If I could rate a negative number I would. They had my Frontier in for a plugged up catalytic converter, which cost me $4,400 to replace. Shortly a More

by tkreft811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy
Jun 08, 2023 -

Pinnacle Nissan responded

We're disappointed to hear you weren't satisfied with your service visit. We would be happy to answer any related questions to your visit, please contact Anna Algiene at 480-339-7780 at your earliest convenience to discuss this further.

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