Some of the people at Pinnacle are nice enough, but they failed to meet their committments on several occasions. For example, I purchased a used 2002 300i from them a few weeks ago and they failed to accurately disclose the condition of the car. They claimed it was 'perfect' and 'like new' and it was not close. It had a broken driver's window mechanism, scratched wheel, broken interior trim, etc. In addition, RG claimed the car had all records, accessories and keys. It did not and they have never produced them nor have they compensated me for the oversight. To top all of this, the car was several days late on delivery due to some confusion at the dealership and shipper. This caused me to miss the car and have to spend more than $500 to fly back to meet the car at a later date. You guessed it. After a visit to Valencia BMW (very nice), the car is near perfect except for the scratched wheel and missing keys. Pinnacle has failed to respond to any recent communications and failed to assist in any way. Even the G.M. has offered no help what so ever. Overall, they do not keep their word, misrepresent their vehicles and do not do business fairly. I recommend finding another dealership. Email me for any additional information email@example.com .