Pitre Kia

Took wife’s Sedona in for electrical issues. Replaced parts and problem never resolved. Paid almost $900 for nothing. Nothing fixed. Nothing resolved. Never again will I do business with them no Replaced parts and problem never resolved. Paid almost $900 for nothing. Nothing fixed. Nothing resolved. Never again will I do business with them nor would I ever buy from them. Absolutely horrible!! Costly mistake to ever have gone to them. More

horrible people rude and yells at the customers. rip off dealer. can't even fix a TPMS. rip off dealer. can't even fix a TPMS. More

DO NOT! !! I repeat, DO NOT take your car for service here. I'm very unsatisfied and had the worst experience ever with these folks. I brought my Kia vehicle !! I repeat, DO NOT take your car for service here. I'm very unsatisfied and had the worst experience ever with these folks. I brought my Kia vehicle to these guys with an a/c issue. They looked at it, "diagnosed" it, and gave me a quote for repair. I patiently waited for about a week, because that was as soon as they could work on it. Mind you this hot New Mexico heat is no joke and I have two little girls. They finished with the work for what they said was the "problem" with my a/c, I paid approximately $1,050 and drove away no problem. Tell me why six days later, my a/c is no longer working and so I return to this dealership for them to check out the a/c issue once again. About an hour and a half later, they tell me it's another problem and it's $3,500 to fix!!!! I was shocked as to why there's a new issue and why it's my responsibility to cover the cost. I spoke to Mr. Powers the service manager there, and also Mr. Simkins the general manager and both could not provide me with a logical explanation as to how the issue became more costly. Neither would take ownership of ordeal. All they wanted me to do was pay more money or they were gonna refund my money and we could "start over". I got my money back and had it fixed elsewhere for $60. More

This dealership made my co signer the primary owner of the vehicle and lied to me when I asked if thats what it meant when the co signer was signing as primary. Now if I pay off my vehicle I don't own it. the vehicle and lied to me when I asked if thats what it meant when the co signer was signing as primary. Now if I pay off my vehicle I don't own it. My co signer owns it and I am a co owner. WhenI called to have this fixed the sales representative talked to me like I was stupid and told me I just need to refinance it again in my name. If I was able to do that I wouldn't have needed a co signer. I just bought a house so re financing this vehicle is no where in the near future. I also don't see how that would take the co signer off of being co owner. More

The process to purchase my Kia Telluride was painless. Shane and Ian were available to answer all my questions at any time and not once pushed me into any specific direction. All of this was done over th Shane and Ian were available to answer all my questions at any time and not once pushed me into any specific direction. All of this was done over the phone. At the dealership, the staff were very mindful of COVID safe practices. This was the best car buying experience that I’ve ever had. More

First and foremost, the individuals I worked with, Shane, Ian and Nick were very honest and provided me with all information and clarification I required. Shane helped me set up all the technology and Ian Ian and Nick were very honest and provided me with all information and clarification I required. Shane helped me set up all the technology and Ian was so patient and helpful with me walking me through each step of financing. When I had a few problems with the esthetics of my delivered car Shane and Nick stepped up; no questions asked; no impatient looks! I bought my last car from Pitre Buick and now it has been a pleasure working with Pitre Kia. I hope Pitre recognizes how essential these three are to them. They are why I would recommend Pitre Kia to friends and family. More

We showed up after closing and were able to see the vehicle up close and the salesman Shane answered all of our questions. We made an appointment for the next day and Shane parked the vehicles we had vehicle up close and the salesman Shane answered all of our questions. We made an appointment for the next day and Shane parked the vehicles we had expressed interest in next to each other so that we could compare them. The entire process was enjoyable, including the finance portion with Ian! More

Just purchased a new vehicle from Pitre Kia. My experience with the dealership was excellent!! I would gladly let my friends know this is a great place to purchase a car. experience with the dealership was excellent!! I would gladly let my friends know this is a great place to purchase a car. More

The experience I had with Pitre Kia has not only ensured my future business, but I will also be enthusiastically recommending this dealership to everyone I can. Shane provided excellent sales service. Ian m my future business, but I will also be enthusiastically recommending this dealership to everyone I can. Shane provided excellent sales service. Ian made the finance portion of my visit wonderful. I felt like I was treated with respect and honesty, as opposed to being seen as “just another customer”. More