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Planet Ford
Spring, TX
1,798 Reviews
Planet Ford in Spring, TX has been the No. 1 Ford Dealer in greater Houston/The Woodlands for over 25 years*. We’ve earned multiple award-winning accolades including Ford's highest honors, the Triple Crown & President’s Award, because our top priority is you and total customer satisfaction. Family-owned by Randall, Sherry & Shelby Reed, we believe that good business is all about people. Planet Ford (serving Houston, The Woodlands, Conroe), established in 1997, is a Ford top 100 and is accredited with the Better Business Bureau.
*Based on Ford New sales reports
Planet Ford, conveniently located on I-45 at the Louetta exit in Spring, proudly serves greater Houston, The Woodlands, Cypress, Aldine, Tomball, and Conroe areas. Established in 1997, Planet is a Top 100 Ford dealer and accredited with the Better Business Bureau, where it currently holds an A+ Rating. Planet Ford has a BIG Selection and BIG Savings. No matter what you're looking for, from a new F-150 or SuperDuty to a Bronco, Mustang, Explorer or Escape, our automotive experts are ready to help you find or order it. Planet Ford also offers Ford Certified Pre-Owned vehicles. When you buy a Ford CPO vehicle, peace of mind comes standard. You receive a full vehicle history report, a 172-point inspection, a comprehensive warranty and roadside assistance. Visit our "Used Inventory" tab to learn how to get more car for your hard-earned money.
Planet also offers fleet/commercial sales. Need customization, accessories, service maintenance or repairs, parts (Ford, MotorCraft, Aftermarket), collision/body shop repairs, or fleet/commercial/big truck maintenance or repair? PlanetFord45.com is your one-stop shop for it all!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 6:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
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Showing 1,798 reviews
June 04, 2020
Proud to be an owner of a new Ford Mustang. Want to say 'thank you' to Jaycee for such great hospitality. Everyone was very friendly and helpful. I didn't feel pressured. I'm glad to be a custom Want to say 'thank you' to Jaycee for such great hospitality. Everyone was very friendly and helpful. I didn't feel pressured. I'm glad to be a customer and purchase a vehicle from Planet Ford. More
by ZT13
Employees Worked With
Jaycee Chapman
June 03, 2020
Jaycee and Planet Ford really worked with me and my finances. I really appreciate them and if anybody needs a a vehicle I would definitely recommend them! Thanks to the Planet Ford team!! finances. I really appreciate them and if anybody needs a a vehicle I would definitely recommend them! Thanks to the Planet Ford team!! More
by Armcc83
Employees Worked With
Jaycee Chapman
May 29, 2020
Service Department Was Terrible Brought in a Ford Fusion 2012 for service work on an airbag replacement. Made a Tuesday appointment. Wednesday - phone call - sorry not done. Thurs Brought in a Ford Fusion 2012 for service work on an airbag replacement. Made a Tuesday appointment. Wednesday - phone call - sorry not done. Thursday - we'll have it done by early afternoon. Thursday afternoon - we haven't even started it yet. Friday - phone call with Anthony Gagliano get a snooty reply that an appointment was only an appointment to drop off and not a promise of service. Now, Takata would have paid for a rental car. If they had told me they would take to friggin long I would have taken the free rental. Extremely bad service. Bought the car from this location - but I'll never bring it there for service work again. EVER! More
by truetexan
Employees Worked With
Anthony Gagliano
May 27, 2020
Help was offered right when you pull up. Beautiful show room. Everyone very friendly and helpful. Finance was very helpful and nice. Definitely recommend. We drove 3 hours and are not disappointed. room. Everyone very friendly and helpful. Finance was very helpful and nice. Definitely recommend. We drove 3 hours and are not disappointed. More
by Bahutch0713
Employees Worked With
JR Startika, Alex Campos
May 26, 2020
Patrick was great to work with. He surpassed our expectations and got us into a brand new car with an amazing intrest rate. He listened to our needs and respected our time. Could not recommend him expectations and got us into a brand new car with an amazing intrest rate. He listened to our needs and respected our time. Could not recommend him and Planet Ford more! More
by yrepassy
May 22, 2020
Excellent experience purchasing a car from home Avoiding the coronavirus during this crazy time, is it possible to purchase a car without ever going to the dealership? You certainly can and Planet F Avoiding the coronavirus during this crazy time, is it possible to purchase a car without ever going to the dealership? You certainly can and Planet Ford makes it easy. Prices on the internet are good. Applying for financing on the internet works great and the interest rate was good. Doing a trade-in is possible but it’s hard to get a good value. I understand Planet Ford’s position and having to make a decision based on pictures of a used car is challenging. But the bottom line net cost worked out great after a little back and forth with Lauren Forgie, the Internet Director. My salesman was Alex Campos who provided excellent service which allowed me to complete the purchase by email and sign the paperwork when he made the delivery. Chris Peterpaul in Finance called the day before to go over the documents which were exactly what I expected. Alex delivered the new car to my home, I signed the papers in the garage, and Alex drove away with my trade-in. The entire process took less than a week. I’m glad I was able to purchase a car that I was already familiar with and didn’t need to do a test drive. It’s too bad I have been restricted from using it for so long except for trips to the grocery store and restaurant take-out pickup. If you need to buy a car, I highly recommend you check out Planet Ford’s website and talk to Lauren Forgie to begin the process. More
by dontassin
May 19, 2020
Planet Ford was amazing ! Easy trade in and my salesman Rudy was great and accommodating! I am a Veteran and have very terrible ptsd and they went above and beyond for me! Thank you so much Planet Ford for Rudy was great and accommodating! I am a Veteran and have very terrible ptsd and they went above and beyond for me! Thank you so much Planet Ford for a great buy ! More
by Helena123!
Employees Worked With
Rudy
May 19, 2020
Great Experience! Thank You Patrick for seeing me through the process from beginning through Delivery! I'm still amazed at how Quick & Easy it was! I Love my new 2 Thank You Patrick for seeing me through the process from beginning through Delivery! I'm still amazed at how Quick & Easy it was! I Love my new 2020 Fusion! More
by Brenda Cook maramaid1056
Employees Worked With
Patrick Huygen
May 18, 2020
you have got to be kidding me Planet ford had a used kia for sale. I am not a TX resident so i called and asked about the car. After speaking to a sales person, i decided to go ahe Planet ford had a used kia for sale. I am not a TX resident so i called and asked about the car. After speaking to a sales person, i decided to go ahead and buy the car, eventually having to decide whether i was going to fly in and pick it up or have it shipped. I let the salesman (Chris Byrd) know i wanted the car. He took the keys and asked that i wire the money. After getting the wire instructions, they were not complete and they were altered. Not feeling 100% safe that this isnt a fraud wire, i decided to write a check and send instead of wiring the money (was going to get there as quickly as the wire). Apparently the sales manager decided to sell the car out from underneath me to another person since my check had not arrived. They clearly did not honor their word (sell the car), promise to hold the car or commitment. It took 3 days for them to tell me the car was sold and i could not have it. The salesmanager Ron Steward refused to return my call. The manager Karen Walker promised to find out what happened and call me right back but never did. The sales guy, Chris, eventually let me know. While that was disappointing when i found out, After finding out, i called every one there letting them know to not cash my check as did the sales guy (Chris) acting as my rep and send it back to me overnight mail. They agreed. Guess what, instead of sending it back, they cashed it. Not only did they sell my car, they took my money. You need to seriously consider if this is how you want to be treated. If it happened to me, it can happen to you. Planet Ford = HUGE Avoid Chris Byrd = Honest and has your back More
by Karma
May 18, 2020
Got me in and out quick. Jaycee was a pleasure to do business with. Most of our transaction was done online and texting so it was smooth and easy when I arrived business with. Most of our transaction was done online and texting so it was smooth and easy when I arrived More
by sigmanu116
Employees Worked With
Jaycee Chapman
