Planet Ford - Service Center

I brought a fleet car in for repairs and gave them both keys. When they returned the car it only had one key. I asked for both keys and they said that it is their policy to only take one key. I said I gav keys. When they returned the car it only had one key. I asked for both keys and they said that it is their policy to only take one key. I said I gave them both and they said they would look for it. Several emails later and still no key. I was told their GM was going to check video footage and that never happened. It wasn't even my car so why would I lie. They simply didn't care to resolve the issue. I will not be taking anymore of my companies cars back there. More

The service dept is horrible. Wanted to charge me $829 for a job that my mechanic fixed for $20. People are rude and don't keep there word. for a job that my mechanic fixed for $20. People are rude and don't keep there word. More

Sept. 14 service appointment made a few days prior. Keith, before asking any more questions, wants to send me to Quicklane. I refuse. He reluctantly deals with me. I mention a problem with 110V outlets Keith, before asking any more questions, wants to send me to Quicklane. I refuse. He reluctantly deals with me. I mention a problem with 110V outlets which he seems to not understand. He finally looks at the mileage and I buy a premium 20 K miles $200 service package. Car is ready late same day. Car is returned dirty, trash inside, settings changed. No oil life sticker, oil life not reset in Ford app., Service points not recorded in Ford app. Suspicion tires were not rotated. Filed a complaint on their website on 9/20, nobody responding. Filed a scathing survey yesterday, nobody responds. Obviously nobody cares. Is it difficult to understand that a customer mistreated by service will NOT be back for a new car?? I won't! Mario Cassier More

Service Department Was Terrible Brought in a Ford Fusion 2012 for service work on an airbag replacement. Made a Tuesday appointment. Wednesday - phone call - sorry not done. Thurs Brought in a Ford Fusion 2012 for service work on an airbag replacement. Made a Tuesday appointment. Wednesday - phone call - sorry not done. Thursday - we'll have it done by early afternoon. Thursday afternoon - we haven't even started it yet. Friday - phone call with Anthony Gagliano get a snooty reply that an appointment was only an appointment to drop off and not a promise of service. Now, Takata would have paid for a rental car. If they had told me they would take to friggin long I would have taken the free rental. Extremely bad service. Bought the car from this location - but I'll never bring it there for service work again. EVER! More

Service advisor was good but the workers forgot to put the oil change sticker on my window. They did get me in and out in a timely manner the oil change sticker on my window. They did get me in and out in a timely manner More

I came in for a recall for my Ford Explorer. Monique was courteous and professional from the time I inquired about the service all the way through the repair and completed work. I was satisfied Monique was courteous and professional from the time I inquired about the service all the way through the repair and completed work. I was satisfied with everything, thanks. More

Oil change Everything was done satisfactory on this visit. Everyone was friendly and professional. I was there early and the wait time was minimal. Thank you Pla Everything was done satisfactory on this visit. Everyone was friendly and professional. I was there early and the wait time was minimal. Thank you Planet Ford! More

I have used the dealers in the past with good results but not this time. Unlike other experiences this time there was NO communication, NO respect for me or my time, and NO resolutions to my primary issue. not this time. Unlike other experiences this time there was NO communication, NO respect for me or my time, and NO resolutions to my primary issue. More